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ASPnews.com Staff

WebEx Partners Announce Integration

March 2, 2004

Salesforce.com and ViewCentral announced plans to integrate their products with the WebEx MediaTone Network.

White Pajama Intros Hosted VoIP Contact Center for salesforce.com

March 2, 2004

Integration of White Pajama and salesforce.com provides On-demand contact center and telephony without specialized hardware.

Siebel Targets IBM Business Partners with CRM OnDemand

March 1, 2004

Customized training packages, services and promotional pricing launched to encourage IBM Business Partners to adopt Siebel CRM OnDemand for sales, marketing, and customer service.

Grand Central Adds salesforce.com CEO to Board

October 30, 2003

Marc Benioff joins the board of directors of the business process integration service provider.

RightNow Reveals Top Customer Service Trends

August 20, 2003

Top-line and proactive customer service, strategic importance of service and consolidation of customer service channels were key customer themes.

Onyx Gains Ground in Asia

August 12, 2003

The CRM provider landed new customers in China and signed a key partnership with a reseller in Korea

Surebridge Expands On-Demand Services For Mid-Market

June 23, 2003

The application outsourcer refined its ERP, CRM and eBusiness Outsourcing offerings to include three models of service, from fully hosted to remote application management.

NetLedger Offers Commissions

June 18, 2003

The Web-based ASP adds Sales Compensation Manager to its NetSuite and NetCRM applications.

SAP Enhances Customer Services, Integrates Consulting Units

June 11, 2003

The SAP Customer Services Network is designed to improve quality of services worldwide, while the creation of SAP Consulting marks the culmination of a year-long project to build a global consulting organization from units of the former SAP Global Professional Services Organization.

Surebridge Announces First CRM Online Customers

May 13, 2003

The Lexington, Mass.-based ASP reports signing midsize enterprises to hosted version of Microsoft CRM.

LivePerson Reports Strong Growth in Q1

May 2, 2003

The New York-based ASP that offers real-time customer support services announced its revenue increased 38 percent in the first quarter.

RightNow Reports Another Quarter of Growth

April 29, 2003

The customer service ASP reports continued growth, touts benefits of its hosted, multi-channel support service.

WebSideStory Connects Analytics with Enterprise Apps

April 16, 2003

HitBox Business Integration services is designed to let users integrate historical information into a hosted data warehouse

Knowledge Base Upgrades Customer Self-Help Portal

March 3, 2003

KnowledgeBase.net 3.0 is designed to offer improved levels of customization, personalization and integration as well as APIs, local language support and enhanced searching.

Epicor Adds Microsoft CRM to Repertoire

February 19, 2003

The California-based software provider enters an agreement of offer Microsoft Customer Relationship Management alongside its own CRM Suite.

Microsoft CRM Arrives

January 22, 2003

The much-anticipated customer relationship management product is now available in North America.

E.piphany Strikes Deals With IBM and BEA Systems

January 14, 2003

The CRM software provider announces that it will integrate BEA Systems WebLogic and IBM's WebSphere application servers into the E.piphany E.6 platform.

CRM by the Dashboard Light

January 7, 2003

Salesnet, a Boston-based, Web-native ASP, offers its users a snapshot view into the sales pipeline.

LivePerson Adjusts 2003 Guidance � on the Plus Side

December 18, 2002

After a better-than-expected fourth quarter, the New York-based ASP that specializes in online customer-support and marketing services is increasing its financial projections for 2003.

Salesnet Releases Web Services API

September 4, 2002

The Web-native salesforce automation ASP announces the general availability of API based on Microsoft's .NET Framework.

Salesforce.com Speaks the Language

July 11, 2002

The online CRM service provider announces that it now supports eight languages and currencies, lands new customer.

Cape Clear Integrates Salesforce.com

July 8, 2002

The Web services technology company announces an agreement to integrate Salesforce.com with other enterprise applications and systems.

Jamcracker, Salesforce.com Make Executive Decisions

May 17, 2002

The application services aggregator and the Web-based CRM leader announce new president and CFO, respectively.

M.O.M's Watching

May 9, 2002

LivePerson launches M.O.M., an ASP-delivered sales and marketing tool that monitors the movement and activities of online shoppers.

BlueStar Solutions Scores $28 Million

April 10, 2002

The SAP enterprise application outsourcing provider lands significant Round D funding, looks to grow market share and service offerings.

Wyse Choice is Salesforce.com

April 3, 2002

Leading thin-client manufacturer Wyse Technology selects the customer relationship management ASP's Enterprise Edition for use across U.S., Europe and Asia.

Salesforce Gets More Complex

March 18, 2002

The leader in Web-based CRM and SFA services announces an alliance with Cybrant, a maker of complex selling automation software.

Salesforce.com Goes Offline and Big Biz

February 11, 2002

The ASP pioneer offers a sneak peek at new versions of its CRM and sales force automation products at DEMO 2002.

Onyx Expects to Miss Break-Even in Q4

January 11, 2002

The CRM software provider says based on preliminary fourth quarter results it will fall just short of black ink.

Microsoft Recognizes Outtask

November 26, 2001

Alexandria, Va.-based ASP receives Great Plains ASP Momentum Award.

IBM Hosts Firstwave's CRM Package

September 5, 2001

IBM Global Services and CRM provider Firstwave announce partnership to bring big business CRM solutions to small- and medium-sized companies.

 
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