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Adam Stone

Retaining Customers Requires Constant Contact

January 11, 2005

Affordable, easy-to-use software helps you produce professional newsletters and marketing materials to keep your customers aware of — and interested in — your business.

Manage Your Sales Through Microsoft Outlook

October 21, 2004

Unlike other sales management programs, Prophet integrates with Outlook, so you can manage customers, leads and e-mail from one familiar interface.

Measuring the Value of CRM

March 19, 2004

New CRM vendors are entering the marketplace with an eye on the middle tier. This has proven to be good news for many smaller businesses that now find themselves able to afford the competitive advantages CRM brings to the table.

David v. Goliath in the Enterprise Data Mobility Space

August 7, 2002

The big guys - SAP, Siebel, Oracle - are in the sandbox already - when it comes to customer relationship management (CRM), salesforce automation, and enterprise data generally. Here, analysts ponder whether any of these new, potentially highly creative entrants into this field survive and thrive?

The Impact of E-911 on Consumer Expectations

December 21, 2001

E-911 means location services are sure to follow, and consumers want those, right? Well...nobody is quite sure if that's true - or even feasible within current technological limitations.

Customer Relationship Management Goes Mobile

November 27, 2001

It's all about making the most of customer data. Losing the wires could add efficiency. Our analysis will help you begin to assess your company's needs and look beyond the hype.

Customer Relationship Management Goes Mobile

August 21, 2001

It's all about making the most of customer data. Losing the wires could add efficiency. Our analysis will help you begin to assess your company's needs and look beyond the hype.

 
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