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Allen Bernard

ERP 'Dichotomy': Cost Is up, but So Is Satisfaction

Panorama Consulting found many ERP projects exceed budgets and time frames and do not yield all of the expected benefits. So why are companies so satisfied with ERP?

7 Tips for Integrating Social into Business Processes

Like the rest of the world, business processes are becoming "social." But it takes more than just using Twitter to get desired results from socializing processes.

Out From Oracle's Shadow: NetSuite

With more than 7,500 paying customers and a new product suite, NetSuite is making its way out from under Oracle's shadow and is poised to take full advantage of the next wave of software delivered as a service. Which, according to founder Evan Goldberg, is coming.

Siebel Systems Hit With Class-Action Suit

Shareholders allege CRM vendor overstated customer acceptance of new products to artificially inflate stock price.

Study: CRM, SRM Key to Operational Excellence

A new report from Cap Gemini Ernst & Young finds overall operational excellence can best be achieved by the marriage of point solutions with strategic business objectives.

Has Siebel Lost Its Lead in the CRM Race?

With hosted software becoming more and more popular and companies like Salesforce.com and Onyx leading the charge in the hosted CRM/SFA space, Siebel seems behind the curve in incorporating this trend into its offerings.

Onyx Looks for Edge With Embedded CRM

Turning to the benefits of a Net-native architecture and Web services technology, Onyx Software sees its future pinned to its partners using Embedded CRM as an integration platform.

Sun Chooses NFO for Better Customer Research

Sun plans to use NFO Prognostics' ASP services to strengthen its customer loyalty programs.

BellSouth Turns to Support.com for Customer Support

BellSouth signs Support.com to provide the Fortune 100 telecom's 620,500 DSL customers with online self-help via a dedicated Web site.

Salesnet Soaring in SFA

The Boston-based safes force automation ASP says it won't play 'the numbers game,' but it does claim 8,000 percent growth - yes, 8,000 percent - in 2001.

Net-Native and Loving It

CRM software vendor Onyx was writing XML software two years ago, when writing XML software wasn't cool. That early commitment to Web-based applications has earned the PeopleSoft rival a spot on the ASPnews Top 20 list.

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