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Loyalty Program Leaders Leverage Data Analytics

November 20, 2014

A reliance on data analytics informs the best practices of loyalty program leaders, shows research from the International Institute for Analytics.

Attensity Boosts Ability to Discover 'Unknown' Trends in Data

November 13, 2014

Updates to Attensity Q software help organizations detect emerging themes in social data, and make it easier to compose and filter queries and detect spam.

Anaplan Intros App Sharing Community for Enterprise Planning

November 12, 2014

Unlike other enterprise app stores, Anaplan's App Hub allows users to customize apps to suit their specific enterprise planning needs.

9 Tips for Building Terrific Mobile Retail Apps

November 5, 2014

Creating mobile retail apps that engage consumers and increase sales can be tricky. From creating a strategy to getting the right features, these tips can help.

Self-service BI Initiatives Fall Short

October 30, 2014

Why do so few business people use self-service business intelligence? A lack of training is one problem.

Startup Spotlight: Attentive.ly Puts Social to Work

October 23, 2014

With its roots in helping nonprofits leverage social media, Attentive.ly helps companies identify and deepen relationships with their top "influencers."

SAP Intros Program to Boost HANA Adoption

October 22, 2014

SAP hopes a new program called Simpler Choice will increase adoption numbers for its HANA in-memory database management system.

Cloud ERP Acceptance on Upswing

October 21, 2014

While ERP has been moving more slowly to the cloud than other enterprise apps, recent research shows a growing number of companies plan to use cloud for future ERP deployments.

Process Automation a Key to Business Value

October 17, 2014

IT professionals say expanding process automation throughout an organization yields clear business benefits.

Analytics ROI Is Strong, and Getting Stronger

October 15, 2014

Nucleus Research found that organizations get an average ROI of $13.01 for every dollar they spend on analytics applications, up from $10.66 in 2011.

Zoho Tightens CRM Integration for Unified Customer Experience

October 9, 2014

Zoho's latest CRM release integrates marketing, sales and support software and adds new Web analytics and social capabilities.

Salesforce Revamps Sales, Service Apps

October 7, 2014

Salesforce is rebranding its Sales and Service Clouds and adding a slew of new features to both to align them more closely with its Salesforce1 development platform.

CRM Integration More Important than a Pretty Interface

October 3, 2014

CRM vendors are striving to improve their software's user interface. But are they neglecting data integration?

Digital Marketers Focus on Integration: Teradata Survey

September 30, 2014

Enterprise marketers are evaluating technology with integration in mind, according to new research from Teradata.

Data Visualization: Old Practice, New Value

September 23, 2014

While visualization tools can help organizations get new value from their data, there are some caveats.

IT Service Management No Longer Just an 'IT Thing'

September 22, 2014

ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.

Data Discovery Is Changing Business Intelligence

September 18, 2014

Traditional business intelligence vendors are tweaking their software to facilitate easier data discovery. Both user demand and upstart competitors are driving the shift.

CRM Is Getting More (Gasp) Usable

September 11, 2014

CRM is one area in which companies seem to realize the importance of user adoption.

Forget Omni-channel; Retailers Move to Unified Commerce Model

September 9, 2014

Retailers are tweaking their supply chains to deliver customer-based pricing, enhanced product availability and other features of a unified commerce strategy.

Startup Spotlight: BitYota's Data Warehouse-as-a-Service

September 2, 2014

BitYota, a company founded by Yahoo alumni, isn't just offering traditional data warehouse technology in the cloud.

Is SAP's HANA Gaining Traction with Platform Approach?

August 28, 2014

Unlike its competitors, SAP has a platform vision for HANA, its in-memory database management system. But do its customers share the vision?

Data Discovery Gets Social in Logi Analytics Software

August 26, 2014

Social activity stream, mapping and binning capabilities are among new features in Logi Analytics' update of its Vision data discovery software.

Chief Data Officers Put 'Strategy' in Data Strategy

August 19, 2014

The chief data officer (CDO) is one of the hottest C-level roles out there, thanks to the growing awareness that data is an asset that can be used to gain competitive advantage.

Teradata Addresses Marketing Analytics Shortage

August 13, 2014

To help satisfy the desire for marketers with analytics skills, Teradata is offering online educational resources through its Teradata University Network.

Enterprise Social Software: How to Keep Employees Using It

August 12, 2014

For enterprise social initiatives to be successful, organizations must ensure employees keep using software after the initial adoption phase.

5 Ways to Get People to Use Enterprise Social Software

August 8, 2014

Companies are spending more on enterprise social software, but that doesn't mean employees will use it. What can companies do to boost adoption and improve their ROI?

Is Tibco for Sale?

August 7, 2014

Reports that Tibco is seeking a buyer sent its stock price soaring yesterday.

Startup Spotlight: Clari's Sales Productivity Software

August 5, 2014

Clari founder and CEO Andy Byrne, no 20-something entrepreneur, says his experience has helped him make the company’s sales productivity software a success.

10 Database Design Best Practices

July 15, 2014

A well-designed database makes it easier to derive value from enterprise data. We asked three experts for their top database design tips.

Genesys to Put IBM's Watson to Work

July 9, 2014

Customer satisfaction is the focus as Genesys integrates IBM's Watson with its Customer Experience Platform.

Startup Spotlight: Lua's Mobile Coordination Software

June 27, 2014

Lua is making a big splash with software designed for mobile teams that require real-time coordination. Clients include Team Rubicon, eBay Now and the Alvin Ailey American Dance Theater.

GE Teams with Frost Data Capital on IoT Incubator

June 25, 2014

GE will work with Frost Data Capital to create startups focused on opportunities related to the Internet of Things.

10 Keys to Creating a Mobile ERP Strategy

June 20, 2014

When creating a mobile ERP strategy, there is a lot to consider, from whether to use native apps to how to handle data security concerns.

Taking a PaaS on Mobile App Development

June 18, 2014

Platform-as-a-service (PaaS) technologies can help companies reduce mobile app development times and costs, according to a new survey.

IT Getting a Grip on Mobile Apps

June 9, 2014

IT organizations appear to be getting better at managing enterprise mobile apps, according to an analysis of customer data from Fiberlink.

Enterprise Social Adoption Is Growing

June 6, 2014

While enterprise social networks do not have nearly as many users as Facebook or Twitter, experts say adoption is growing at a healthy clip.

Startup Spotlight: RJMetrics Offers Analytics for Everyone

May 23, 2014

As venture capitalists, RJMetrics' co-founders performed data analyses for startups – and found a market for a simple-to-use business intelligence platform.

Adobe's Marketing Cloud Gets New Predictive Analytics Features

May 14, 2014

Predictive analytics features are a big draw for Adobe Marketing Cloud customers, which is why such features figure prominently in the company's latest software refresh.

Midsize Companies Plan Big Push into Big Data

April 28, 2014

Research commissioned by Dell reveals that 41 percent of midsize companies already have at least one Big Data initiative, while 55 percent are planning projects.

Smartphones Will Boost IVR's Customer Service Image

April 25, 2014

Interactive voice response (IVR) is a self-service technology customers love to hate. But visual IVR on smartphones and other mobile devices can improve IVR's image.

CDW Aims to Fill Mobile App Gap

April 15, 2014

CDW's new App Marketplace aims to serve a market not addressed by either consumer-oriented app stores or software vendors' enterprise app stores.

With Silverpop Buy, IBM Is Cloud Marketing Contender

April 10, 2014

IBM's acquisition of digital marketing specialist Silverpop puts it in direct competition with Oracle and Salesforce, two giants that have been beefing up their cloud marketing portfolios.

Startup Spotlight: InsightSquared's Data Analytics

April 8, 2014

InsightSquared is experiencing triple-digit annual growth, thanks to its SaaS applications designed to make data analytics more accessible to business managers.

Big Data Analytics: What Can You Learn from High Achievers?

March 21, 2014

Retailers experiencing success with their Big Data analytics initiatives differ from their lower-performing peers in several key respects, finds IDC Retail Insights.

Measuring Mobile ROI: Tricky, but Necessary

March 10, 2014

Companies categorized as mobile trendsetters are more likely than average peers to use formal, technology-enabled processes to measure mobile ROI, according to new research.

How to Control Email Before It Controls You

March 4, 2014

A study finds workers on average spend 13 hours a week on email. Collaborative software promises to help us lower that number, but common-sense tips can help as well.

Startup Spotlight: Mobile Marketer Kahuna

February 26, 2014

Armed with $11 million in new funding from Sequoia Capital, Mountain View, Calif.-based startup Kahuna introduced two new mobile marketing tools and a new partnership.

8 Common CRM Mistakes, and How to Avoid Them

February 20, 2014

Enterprises spend big bucks on CRM software, so they want to derive maximum value from it. Why do they keep making the same mistakes when purchasing and implementing CRM?

Domo and the Demand for Democratic BI

February 13, 2014

Founder Josh James' track record doesn't hurt, but growing demand for more democratic business intelligence is behind the big bucks going to startup Domo.

Is SAP Jam Where Enterprise Social Is Headed?

February 7, 2014

The goal for SAP Jam enterprise social networking software is not just to boost collaboration but to make it easier for business people to find the right people, data and processes to do their jobs.

Big Data Focus on Value, Not Hype, in 2014

January 28, 2014

Companies are looking beyond the technical bells and whistles of collecting and storing Big Data to how to use it to benefit their business.

Manufacturers Face ERP Challenges

January 15, 2014

Manufacturers should be aware of differences that can make their ERP implementations even more challenging than those of non-manufacturing companies.

Top ERP Trend? Usability, Says Nucleus Research

January 9, 2014

While cloud and mobile are impacting ERP, the real "killer app" is usability, says Nucleus Research VP Rebecca Wettemann.

Top IT Organizations Choose Standardization vs. SaaS

December 18, 2013

Recent Hackett Group research shows that IT organizations that standardize on as few software platforms as possible outperform their peers.

Marketing Execs Struggle to Fulfill Big Data Potential

December 10, 2013

CMO Council research shows that marketing executives are not yet benefiting from real-time data analysis and other promised benefits of Big Data.

Worst 'Shadow' IT Offender? IT

December 4, 2013

A whopping 80 percent of employees say they use non-authorized "shadow" SaaS applications, finds a Stratecast survey. The worst offenders are IT professionals.

Big Data and Customer Metrics: Time for a Change?

November 20, 2013

Big Data is no panacea, says the author of "Innovating Analytics." Focusing on the wrong data or not taking context into account can lead to bad decisions.

Customer Engagement Growing Focus for Salesforce Users

November 13, 2013

A Bluewolf survey found Salesforce users are emphasizing customer engagement and are also more interested in developing applications on the Saleforce platform.

3 Tips for Solving Big Data Skills Shortage

October 18, 2013

More schools are creating data analytics programs, but many companies can't wait for help with their Big Data projects. Here's how to deal with a Big Data skills shortage.

AT&T's Partnership with SAP Sign of Mobile App Future

September 18, 2013

Partnerships like one in which AT&T will offer SAP's Mobile Platform to its business customers will become more common to satisfy the burgeoning demand for enterprise mobile apps.

Mobile CRM's Momentum Shows No Signs of Slowing

September 6, 2013

Why is mobile CRM so hot right now? And can it maintain its momentum?

Can Big Data Breach IT and Marketing Divide?

August 23, 2013

IT, marketing functions should partner on Big Data analytics initiatives, experts agree.

How to Evaluate ERP Software

August 21, 2013

The key to picking the right ERP software is identifying your business needs and finding the solution that best meets them. That's easier said than done, however. These tips will help.

IT's Role in Big Data Marketing

August 6, 2013

While Big Data analysis presents new opportunities for marketers, they will need help from their IT colleagues to turn data-derived insights into effective advertising campaigns.

Business Intelligence Sees Generational Shift: Dresner

May 30, 2013

Younger users exposed to business intelligence in school are driving enterprise adoption of BI, says Howard Dresner. Penetration of BI throughout organizations is growing, but slowly.

G2 Crowd Shakes up Enterprise Software Buying with Peer Reviews

May 20, 2013

A startup called G2 Crowd wants to help enterprises streamline and improve their software buying processes by offering a service based on peer reviews and social data.

School of Data Science

May 16, 2013

Because data science is an emerging field with a broad range of requirements, some companies create specialized internal training programs to get the skills they want and need.

Digging for Data Scientists

March 8, 2013

So you think you need a data scientist. How do you know for sure? And where will you find one? Find out from a company that employs more than 200 of them.

Data Scientist Shortage? Try Team Building

January 9, 2013

A good data scientist is hard to find. So hard that enterprises should focus instead on creating small analytics teams that can glean insights from Big Data.

CIOs, CMOs Can Bond over Big Data

November 12, 2012

A new study finds marketing departments, not IT organizations, are seen as innovators. But IT can partner with marketers on Big Data analysis and social media.

SAP Jam Adds Business Context to Social Enterprise

November 1, 2012

SAP says its new Jam social collaboration software offers what is lacking in competitive social products: business context.

EMC Addressing Dearth of Big Data Talent with Kaggle Partnership

October 25, 2012

EMC/Greenplum is integrating its Chorus collaboration platform with the Kaggle data scientist community to make it easier for companies to find Big Data talent.

CRM Investment on Upswing

October 24, 2012

A Computer Economics study finds a positive outlook for CRM, with increases in both adoption and investment. Cloud software is driving much of the growth.

Microsoft Makes Marketing Automation Acquisition

October 18, 2012

Microsoft says MarketingPilot's marketing automation technology will complement its Dynamics CRM solutions.

Steep Big Data Learning Curve, Reveals CompTIA Survey

September 12, 2012

Though enterprises are embarking on Big Data projects, many still need to boost competencies in areas like analytics, storage, backup and business continuity.

Swedish ERP Company Sets Its Sights on North American SMBs

August 22, 2012

Swedish ERP provider Jeeves Information Systems opens a new office to address what it says is a growing opportunity to sell its software to North American SMBs.

Q&A: Making ERP Reporting More Useful

August 15, 2012

While ERP has enabled enterprises to store data more accurately and in greater volumes, it is often difficult to report on all that data – which limits its usefulness for business users.

Birst Brings Data Warehouse to the Desktop

July 31, 2012

Birst introduces Distributed Business Analytics, a tool it says gives users access to a centralized data warehouse with no need for IT to move or replicate data.

Cloud Business Intelligence Moving up on Enterprise Agendas

July 26, 2012

Enterprise technologies, like Hollywood stars, are hotter in pairs. Just as Angelina Jolie boosts Brad Pitt's "wow" factor, the cloud increases business intelligence's appeal.

Momentum Growing for Mobile Apps: Survey

July 18, 2012

An MGI Research survey found a surprising number of mobile app projects get their funding directly from the executive suite.

Big Data Spurs Interest in Business Analytics, Drives Market Growth

July 12, 2012

Global business analytics revenues grew 14.1 percent in 2011, thanks in part to Big Data hype, according to IDC.

SAP Offers Partner Incentives to Further Boost HANA Adoption

July 10, 2012

SAP is counting on its sales partners to help it satisfy burgeoning customer demand for HANA, its in-memory data platform.

Software One of Brighter Spots in Gartner's IT Spending Forecast

July 9, 2012

Gartner sees "continued caution" in global IT spending for the second half of 2012. The amount spent for enterprise software will reach $281 billion by the end of the year, making it one of the strongest growth categories.

Business Becoming Central to Business Intelligence

July 6, 2012

The latest business intelligence study from Dresner Advisory Services found that 54 percent of business intelligence deployments fall under the purview of business units rather than IT departments.

SMBs Have Big Expectations for Big Data

June 26, 2012

While just 25 percent of SMB executives agreed on a definition for Big Data, that doesn’t mean they don’t have high expectations for how it can impact their businesses. Seventy percent of respondents to a SAP-commissioned survey said they would expect a return on Big Data investments within one year.

BPM Booms in Bad Economy

June 19, 2012

A Capgemini study found 96 percent of companies that tried to measure ROI from BPM investments reported a positive return, with 55 percent obtaining a return of at least twice their initial investment. So why don't more companies capture ROI metrics for their BPM spending?

Channel Overload Poses Customer Service Challenge

June 15, 2012

Two recent surveys showcase the challenge of providing a consistent customer service experience across multiple communications channels, including company websites, call centers and social networks.

Jacada Says Mobile App Will Promote Self-service Via Smartphone

June 8, 2012

Customer service via smartphone? Yes, says Jacada. It bills new mobile app as “the natural convergence of IVR (interactive voice response) and self-service with smartphone technology.”

Oracle Puts Cloud to Work for New Services Offering

June 6, 2012

Platinum Services, available free of charge for customers using Oracle’s engineered systems, will include 24/7 fault monitoring, quarterly patches and system updates, and predictive services that aim to proactively prevent problems.

Making the IT Service Desk a More Social Place

June 1, 2012

Established IT service management (ITSM) vendors like ServiceNow and startups like IT SmartDesk are adding social features like chat and activity streams to their software. Experts say such tools can improve the image of IT organizations by making them more responsive to user needs.

Huddle Snags $24M, Aims at SharePoint

May 25, 2012

UK-based enterprise content management provider Huddle will use a $24 million investment to expand its presence in the U.S. But ultimately Huddle plans to take on Microsoft SharePoint, says its CEO.

Six Tips for Getting the Best SaaS Deal

May 21, 2012

Purchasing software-as-service apps is different than buying on-premise apps. Savvy buyers will get a better deal if they are mindful of these six tips from SaaS experts.

SAP Taps into Visualization Trend with Desktop Business Intelligence Tool

May 17, 2012

Keen to capitalize on the burgeoning data visualization trend, SAP introduced a desktop business intelligence tool called Visual Intelligence at its SAPPHIRE conference.

CRM, CEM and the ROI of Customer Relationships

May 16, 2012

Customer experience management (CEM) involves a more cohesive approach to customer acquisition and retention than traditional CRM or social CRM. To get the most from CEM, companies should combine it with CRM.

Spinnaker Support Now Provides Maintenance for SAP Apps

May 10, 2012

The third-party support company, which has 160 customers for its JD Edwards business, is adding an SAP practice. Analysts say third-party support can help companies save money as they consider whether to upgrade or migrate from current versions of apps.

Spotfire 4.5 Leverages Tibco Architecture for Big Data Analysis

May 7, 2012

Tibco's architecture combines an in-memory approach with an in-database type of approach, making it easier for users to dynamically explore large data sets. The latest release of Tibco Spotfire includes a new connector to Hadoop, among other features.

Where Is Social CRM ROI?

May 4, 2012

Recent Gartner surveys found social CRM is top of mind for executives and interest in social CRM is growing, yet just 50 percent of Fortune 1000 companies will attain a worthwhile ROI from their social CRM initiatives by the end of 2012.

Will Business Folks, IT Admins Like Windows 8 Apps?

May 3, 2012

With a steady stream of news about Microsoft's Windows 8, some IT organizations are likely getting excited about the new OS – while others might be apprehensive or just not interested. However, some developers who have already created Windows 8 apps believe the new OS offers much to like for both users and IT admins.