Measuring Mobile ROI: Tricky, but NecessaryMarch 10, 2014
Companies categorized as mobile trendsetters are more likely than average peers to use formal, technology-enabled processes to measure mobile ROI, according to new research.
How to Control Email Before It Controls YouMarch 4, 2014
A study finds workers on average spend 13 hours a week on email. Collaborative software promises to help us lower that number, but common-sense tips can help as well.
Startup Spotlight: Mobile Marketer KahunaFebruary 26, 2014
Armed with $11 million in new funding from Sequoia Capital, Mountain View, Calif.-based startup Kahuna introduced two new mobile marketing tools and a new partnership.
8 Common CRM Mistakes, and How to Avoid ThemFebruary 20, 2014
Enterprises spend big bucks on CRM software, so they want to derive maximum value from it. Why do they keep making the same mistakes when purchasing and implementing CRM?
Domo and the Demand for Democratic BIFebruary 13, 2014
Founder Josh James' track record doesn't hurt, but growing demand for more democratic business intelligence is behind the big bucks going to startup Domo.
Is SAP Jam Where Enterprise Social Is Headed?February 7, 2014
The goal for SAP Jam enterprise social networking software is not just to boost collaboration but to make it easier for business people to find the right people, data and processes to do their jobs.
Big Data Focus on Value, Not Hype, in 2014January 28, 2014
Companies are looking beyond the technical bells and whistles of collecting and storing Big Data to how to use it to benefit their business.
Manufacturers Face ERP ChallengesJanuary 15, 2014
Manufacturers should be aware of differences that can make their ERP implementations even more challenging than those of non-manufacturing companies.
Top ERP Trend? Usability, Says Nucleus ResearchJanuary 9, 2014
While cloud and mobile are impacting ERP, the real "killer app" is usability, says Nucleus Research VP Rebecca Wettemann.
Top IT Organizations Choose Standardization vs. SaaSDecember 18, 2013
Recent Hackett Group research shows that IT organizations that standardize on as few software platforms as possible outperform their peers.
Marketing Execs Struggle to Fulfill Big Data PotentialDecember 10, 2013
CMO Council research shows that marketing executives are not yet benefiting from real-time data analysis and other promised benefits of Big Data.
Worst 'Shadow' IT Offender? ITDecember 4, 2013
A whopping 80 percent of employees say they use non-authorized "shadow" SaaS applications, finds a Stratecast survey. The worst offenders are IT professionals.
Big Data and Customer Metrics: Time for a Change?November 20, 2013
Big Data is no panacea, says the author of "Innovating Analytics." Focusing on the wrong data or not taking context into account can lead to bad decisions.
Customer Engagement Growing Focus for Salesforce UsersNovember 13, 2013
A Bluewolf survey found Salesforce users are emphasizing customer engagement and are also more interested in developing applications on the Saleforce platform.
3 Tips for Solving Big Data Skills ShortageOctober 18, 2013
More schools are creating data analytics programs, but many companies can't wait for help with their Big Data projects. Here's how to deal with a Big Data skills shortage.
AT&T's Partnership with SAP Sign of Mobile App FutureSeptember 18, 2013
Partnerships like one in which AT&T will offer SAP's Mobile Platform to its business customers will become more common to satisfy the burgeoning demand for enterprise mobile apps.
Mobile CRM's Momentum Shows No Signs of SlowingSeptember 6, 2013
Why is mobile CRM so hot right now? And can it maintain its momentum?
Can Big Data Breach IT and Marketing Divide?August 23, 2013
IT, marketing functions should partner on Big Data analytics initiatives, experts agree.
How to Evaluate ERP SoftwareAugust 21, 2013
The key to picking the right ERP software is identifying your business needs and finding the solution that best meets them. That's easier said than done, however. These tips will help.
IT's Role in Big Data MarketingAugust 6, 2013
While Big Data analysis presents new opportunities for marketers, they will need help from their IT colleagues to turn data-derived insights into effective advertising campaigns.
Business Intelligence Sees Generational Shift: DresnerMay 30, 2013
Younger users exposed to business intelligence in school are driving enterprise adoption of BI, says Howard Dresner. Penetration of BI throughout organizations is growing, but slowly.
G2 Crowd Shakes up Enterprise Software Buying with Peer ReviewsMay 20, 2013
A startup called G2 Crowd wants to help enterprises streamline and improve their software buying processes by offering a service based on peer reviews and social data.
School of Data ScienceMay 16, 2013
Because data science is an emerging field with a broad range of requirements, some companies create specialized internal training programs to get the skills they want and need.
Digging for Data ScientistsMarch 8, 2013
So you think you need a data scientist. How do you know for sure? And where will you find one? Find out from a company that employs more than 200 of them.
Data Scientist Shortage? Try Team BuildingJanuary 9, 2013
A good data scientist is hard to find. So hard that enterprises should focus instead on creating small analytics teams that can glean insights from Big Data.
CIOs, CMOs Can Bond over Big DataNovember 12, 2012
A new study finds marketing departments, not IT organizations, are seen as innovators. But IT can partner with marketers on Big Data analysis and social media.
SAP Jam Adds Business Context to Social EnterpriseNovember 1, 2012
SAP says its new Jam social collaboration software offers what is lacking in competitive social products: business context.
EMC Addressing Dearth of Big Data Talent with Kaggle PartnershipOctober 25, 2012
EMC/Greenplum is integrating its Chorus collaboration platform with the Kaggle data scientist community to make it easier for companies to find Big Data talent.
CRM Investment on UpswingOctober 24, 2012
A Computer Economics study finds a positive outlook for CRM, with increases in both adoption and investment. Cloud software is driving much of the growth.
Microsoft Makes Marketing Automation AcquisitionOctober 18, 2012
Microsoft says MarketingPilot's marketing automation technology will complement its Dynamics CRM solutions.
Steep Big Data Learning Curve, Reveals CompTIA SurveySeptember 12, 2012
Though enterprises are embarking on Big Data projects, many still need to boost competencies in areas like analytics, storage, backup and business continuity.
Swedish ERP Company Sets Its Sights on North American SMBsAugust 22, 2012
Swedish ERP provider Jeeves Information Systems opens a new office to address what it says is a growing opportunity to sell its software to North American SMBs.
Q&A: Making ERP Reporting More UsefulAugust 15, 2012
While ERP has enabled enterprises to store data more accurately and in greater volumes, it is often difficult to report on all that data – which limits its usefulness for business users.
Birst Brings Data Warehouse to the DesktopJuly 31, 2012
Birst introduces Distributed Business Analytics, a tool it says gives users access to a centralized data warehouse with no need for IT to move or replicate data.
Cloud Business Intelligence Moving up on Enterprise AgendasJuly 26, 2012
Enterprise technologies, like Hollywood stars, are hotter in pairs. Just as Angelina Jolie boosts Brad Pitt's "wow" factor, the cloud increases business intelligence's appeal.
Momentum Growing for Mobile Apps: SurveyJuly 18, 2012
An MGI Research survey found a surprising number of mobile app projects get their funding directly from the executive suite.
Big Data Spurs Interest in Business Analytics, Drives Market GrowthJuly 12, 2012
Global business analytics revenues grew 14.1 percent in 2011, thanks in part to Big Data hype, according to IDC.
SAP Offers Partner Incentives to Further Boost HANA AdoptionJuly 10, 2012
SAP is counting on its sales partners to help it satisfy burgeoning customer demand for HANA, its in-memory data platform.
Software One of Brighter Spots in Gartner's IT Spending ForecastJuly 9, 2012
Gartner sees "continued caution" in global IT spending for the second half of 2012. The amount spent for enterprise software will reach $281 billion by the end of the year, making it one of the strongest growth categories.
Business Becoming Central to Business IntelligenceJuly 6, 2012
The latest business intelligence study from Dresner Advisory Services found that 54 percent of business intelligence deployments fall under the purview of business units rather than IT departments.
SMBs Have Big Expectations for Big DataJune 26, 2012
While just 25 percent of SMB executives agreed on a definition for Big Data, that doesn’t mean they don’t have high expectations for how it can impact their businesses. Seventy percent of respondents to a SAP-commissioned survey said they would expect a return on Big Data investments within one year.
BPM Booms in Bad EconomyJune 19, 2012
A Capgemini study found 96 percent of companies that tried to measure ROI from BPM investments reported a positive return, with 55 percent obtaining a return of at least twice their initial investment. So why don't more companies capture ROI metrics for their BPM spending?
Channel Overload Poses Customer Service ChallengeJune 15, 2012
Two recent surveys showcase the challenge of providing a consistent customer service experience across multiple communications channels, including company websites, call centers and social networks.
Jacada Says Mobile App Will Promote Self-service Via SmartphoneJune 8, 2012
Customer service via smartphone? Yes, says Jacada. It bills new mobile app as “the natural convergence of IVR (interactive voice response) and self-service with smartphone technology.”
Oracle Puts Cloud to Work for New Services OfferingJune 6, 2012
Platinum Services, available free of charge for customers using Oracle’s engineered systems, will include 24/7 fault monitoring, quarterly patches and system updates, and predictive services that aim to proactively prevent problems.
Making the IT Service Desk a More Social PlaceJune 1, 2012
Established IT service management (ITSM) vendors like ServiceNow and startups like IT SmartDesk are adding social features like chat and activity streams to their software. Experts say such tools can improve the image of IT organizations by making them more responsive to user needs.
Huddle Snags $24M, Aims at SharePointMay 25, 2012
UK-based enterprise content management provider Huddle will use a $24 million investment to expand its presence in the U.S. But ultimately Huddle plans to take on Microsoft SharePoint, says its CEO.
Six Tips for Getting the Best SaaS DealMay 21, 2012
Purchasing software-as-service apps is different than buying on-premise apps. Savvy buyers will get a better deal if they are mindful of these six tips from SaaS experts.
SAP Taps into Visualization Trend with Desktop Business Intelligence ToolMay 17, 2012
Keen to capitalize on the burgeoning data visualization trend, SAP introduced a desktop business intelligence tool called Visual Intelligence at its SAPPHIRE conference.
CRM, CEM and the ROI of Customer RelationshipsMay 16, 2012
Customer experience management (CEM) involves a more cohesive approach to customer acquisition and retention than traditional CRM or social CRM. To get the most from CEM, companies should combine it with CRM.
Spinnaker Support Now Provides Maintenance for SAP AppsMay 10, 2012
The third-party support company, which has 160 customers for its JD Edwards business, is adding an SAP practice. Analysts say third-party support can help companies save money as they consider whether to upgrade or migrate from current versions of apps.
Spotfire 4.5 Leverages Tibco Architecture for Big Data AnalysisMay 7, 2012
Tibco's architecture combines an in-memory approach with an in-database type of approach, making it easier for users to dynamically explore large data sets. The latest release of Tibco Spotfire includes a new connector to Hadoop, among other features.
Where Is Social CRM ROI?May 4, 2012
Recent Gartner surveys found social CRM is top of mind for executives and interest in social CRM is growing, yet just 50 percent of Fortune 1000 companies will attain a worthwhile ROI from their social CRM initiatives by the end of 2012.
Will Business Folks, IT Admins Like Windows 8 Apps?May 3, 2012
With a steady stream of news about Microsoft's Windows 8, some IT organizations are likely getting excited about the new OS – while others might be apprehensive or just not interested. However, some developers who have already created Windows 8 apps believe the new OS offers much to like for both users and IT admins.