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G2 Crowd Shakes up Enterprise Software Buying with Peer Reviews
May 20, 2013A startup called G2 Crowd wants to help enterprises streamline and improve their software buying processes by offering a service based on peer reviews and social data.
School of Data Science
May 16, 2013Because data science is an emerging field with a broad range of requirements, some companies create specialized internal training programs to get the skills they want and need.
Digging for Data Scientists
March 8, 2013So you think you need a data scientist. How do you know for sure? And where will you find one? Find out from a company that employs more than 200 of them.
Data Scientist Shortage? Try Team Building
January 9, 2013A good data scientist is hard to find. So hard that enterprises should focus instead on creating small analytics teams that can glean insights from Big Data.
CIOs, CMOs Can Bond over Big Data
November 12, 2012A new study finds marketing departments, not IT organizations, are seen as innovators. But IT can partner with marketers on Big Data analysis and social media.
SAP Jam Adds Business Context to Social Enterprise
November 1, 2012SAP says its new Jam social collaboration software offers what is lacking in competitive social products: business context.
EMC Addressing Dearth of Big Data Talent with Kaggle Partnership
October 25, 2012EMC/Greenplum is integrating its Chorus collaboration platform with the Kaggle data scientist community to make it easier for companies to find Big Data talent.
CRM Investment on Upswing
October 24, 2012A Computer Economics study finds a positive outlook for CRM, with increases in both adoption and investment. Cloud software is driving much of the growth.
Microsoft Makes Marketing Automation Acquisition
October 18, 2012Microsoft says MarketingPilot's marketing automation technology will complement its Dynamics CRM solutions.
Steep Big Data Learning Curve, Reveals CompTIA Survey
September 12, 2012Though enterprises are embarking on Big Data projects, many still need to boost competencies in areas like analytics, storage, backup and business continuity.
Swedish ERP Company Sets Its Sights on North American SMBs
August 22, 2012Swedish ERP provider Jeeves Information Systems opens a new office to address what it says is a growing opportunity to sell its software to North American SMBs.
Q&A: Making ERP Reporting More Useful
August 15, 2012While ERP has enabled enterprises to store data more accurately and in greater volumes, it is often difficult to report on all that data – which limits its usefulness for business users.
Birst Brings Data Warehouse to the Desktop
July 31, 2012Birst introduces Distributed Business Analytics, a tool it says gives users access to a centralized data warehouse with no need for IT to move or replicate data.
Cloud Business Intelligence Moving up on Enterprise Agendas
July 26, 2012Enterprise technologies, like Hollywood stars, are hotter in pairs. Just as Angelina Jolie boosts Brad Pitt's "wow" factor, the cloud increases business intelligence's appeal.
Momentum Growing for Mobile Apps: Survey
July 18, 2012An MGI Research survey found a surprising number of mobile app projects get their funding directly from the executive suite.
Big Data Spurs Interest in Business Analytics, Drives Market Growth
July 12, 2012Global business analytics revenues grew 14.1 percent in 2011, thanks in part to Big Data hype, according to IDC.
SAP Offers Partner Incentives to Further Boost HANA Adoption
July 10, 2012SAP is counting on its sales partners to help it satisfy burgeoning customer demand for HANA, its in-memory data platform.
Software One of Brighter Spots in Gartner's IT Spending Forecast
July 9, 2012Gartner sees "continued caution" in global IT spending for the second half of 2012. The amount spent for enterprise software will reach $281 billion by the end of the year, making it one of the strongest growth categories.
Business Becoming Central to Business Intelligence
July 6, 2012The latest business intelligence study from Dresner Advisory Services found that 54 percent of business intelligence deployments fall under the purview of business units rather than IT departments.
SMBs Have Big Expectations for Big Data
June 26, 2012While just 25 percent of SMB executives agreed on a definition for Big Data, that doesn’t mean they don’t have high expectations for how it can impact their businesses. Seventy percent of respondents to a SAP-commissioned survey said they would expect a return on Big Data investments within one year.
BPM Booms in Bad Economy
June 19, 2012A Capgemini study found 96 percent of companies that tried to measure ROI from BPM investments reported a positive return, with 55 percent obtaining a return of at least twice their initial investment. So why don't more companies capture ROI metrics for their BPM spending?
Channel Overload Poses Customer Service Challenge
June 15, 2012Two recent surveys showcase the challenge of providing a consistent customer service experience across multiple communications channels, including company websites, call centers and social networks.
Jacada Says Mobile App Will Promote Self-service Via Smartphone
June 8, 2012Customer service via smartphone? Yes, says Jacada. It bills new mobile app as “the natural convergence of IVR (interactive voice response) and self-service with smartphone technology.”
Oracle Puts Cloud to Work for New Services Offering
June 6, 2012Platinum Services, available free of charge for customers using Oracle’s engineered systems, will include 24/7 fault monitoring, quarterly patches and system updates, and predictive services that aim to proactively prevent problems.
Making the IT Service Desk a More Social Place
June 1, 2012Established IT service management (ITSM) vendors like ServiceNow and startups like IT SmartDesk are adding social features like chat and activity streams to their software. Experts say such tools can improve the image of IT organizations by making them more responsive to user needs.
Huddle Snags $24M, Aims at SharePoint
May 25, 2012UK-based enterprise content management provider Huddle will use a $24 million investment to expand its presence in the U.S. But ultimately Huddle plans to take on Microsoft SharePoint, says its CEO.
Six Tips for Getting the Best SaaS Deal
May 21, 2012Purchasing software-as-service apps is different than buying on-premise apps. Savvy buyers will get a better deal if they are mindful of these six tips from SaaS experts.
SAP Taps into Visualization Trend with Desktop Business Intelligence Tool
May 17, 2012Keen to capitalize on the burgeoning data visualization trend, SAP introduced a desktop business intelligence tool called Visual Intelligence at its SAPPHIRE conference.
CRM, CEM and the ROI of Customer Relationships
May 16, 2012Customer experience management (CEM) involves a more cohesive approach to customer acquisition and retention than traditional CRM or social CRM. To get the most from CEM, companies should combine it with CRM.
Spinnaker Support Now Provides Maintenance for SAP Apps
May 10, 2012The third-party support company, which has 160 customers for its JD Edwards business, is adding an SAP practice. Analysts say third-party support can help companies save money as they consider whether to upgrade or migrate from current versions of apps.
Spotfire 4.5 Leverages Tibco Architecture for Big Data Analysis
May 7, 2012Tibco's architecture combines an in-memory approach with an in-database type of approach, making it easier for users to dynamically explore large data sets. The latest release of Tibco Spotfire includes a new connector to Hadoop, among other features.
Where Is Social CRM ROI?
May 4, 2012Recent Gartner surveys found social CRM is top of mind for executives and interest in social CRM is growing, yet just 50 percent of Fortune 1000 companies will attain a worthwhile ROI from their social CRM initiatives by the end of 2012.
Will Business Folks, IT Admins Like Windows 8 Apps?
May 3, 2012With a steady stream of news about Microsoft's Windows 8, some IT organizations are likely getting excited about the new OS – while others might be apprehensive or just not interested. However, some developers who have already created Windows 8 apps believe the new OS offers much to like for both users and IT admins.
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