Enterprise App Stores Continue to EvolveAugust 27, 2015
Enterprise app stores – especially ones companies create themselves -- are a central part of effective BYOA programs.
Salesforce Revamps Sales Cloud with New UI, FeaturesAugust 25, 2015
Salesforce revamps the look and feel of its Sales Cloud interface and introduces more than two dozen new features using its Lightning development platform.
Humana Using Analytics to Improve Health OutcomesAugust 14, 2015
Health insurer Humana is getting good results by making analytics the foundation of its clinical operations.
Startup Spotlight: TinderBox's Sales Productivity SoftwareAugust 12, 2015
TinderBox does not want to be just another sales point solution. Its software addresses three stages of the sales process: pitch, propose and close.
Infor Acquiring GT Nexus to Further Cloud AmbitionsAugust 11, 2015
Its $675 million purchase of GT Nexus will help Infor boost its retail business and accelerate its plans to become a leading cloud services company.
Are Enterprise Apps Ready for Windows 10?August 6, 2015
Preparing enterprise apps for Windows 10 should be no big deal for most IT organizations, experts say.
6 Lessons from IoT NinjasAugust 3, 2015
Early adopters are experiencing Internet of Things successes – and learning hard lessons. Their hits and misses can help companies just embarking on IoT initiatives.
CRM Evaluations Not Thorough Enough?July 21, 2015
A handful of CRM vendors dominate the market, so many CRM buyers conduct few product demonstrations before buying.
Is Cloud Causing IT Spending Shift?July 16, 2015
Investment in cloud apps is impacting overall IT spending, finds Computer Economics, which means organizations should tweak IT staffing and asset management strategies.
Workday Venture Fund Focuses on Machine Learning, Data ScienceJuly 15, 2015
Workday is investing in startups that use data science and machine learning to solve enterprise problems.
Startup Spotlight: Influitive's Advocacy Marketing SoftwareJuly 10, 2015
Influitive founder Mark Organ sold his first company to Oracle, but he plans to remain an independent with his advocacy marketing platform.
Banking on Chief Data OfficersJuly 6, 2015
Financial services firms appoint more chief data officers than other industries. What can you learn from them about how a CDO can help your business?
Bpm'online's CRM Update Puts Process FirstJuly 1, 2015
CRM platform update includes guided field sales tools, along with ominchannel communication and digital marketing automation features.
Salesforce Boosts Mobile Customer Service CapabilitiesJune 25, 2015
Service for Apps allows companies to embed services such as live chat into mobile customer service applications.
Dell Updates Toad Database Management ToolsetJune 23, 2015
New support for SAP HANA and enhanced support for IBM DB2 and Hadoop among improvements for Dell Software's Toad family of database management products.
Salesforce Rolls out First Wave Analytics AppJune 18, 2015
An app geared toward sales professionals is the first in a planned series of role-specific analytics apps Salesforce is introducing on its Wave platform.
Startup Spotlight: Interana's Self-Service Data AnalyticsJune 15, 2015
Interana's specialty is analyzing raw event data, which the startup's founders believe will become "the standard data format of the future."
5 Lessons from Data Analytics NinjasJune 5, 2015
What are data analytics ninjas like ConocoPhillips and Walmart doing right?
Mobile Apps Getting More StrategicJune 3, 2015
Mobile app use cases are becoming more sophisticated, finds an Apperian report.
Salesforce Brings Big Data to Analytics CloudMay 28, 2015
Salesforce has partnered with Big Data management platform providers like Google, Cloudera and Hortonworks to offer integrations for its Analytics Cloud.
SugarCRM Launches App Store for Commercial CRM UsersMay 27, 2015
SugarCRM latest to join ranks of software companies with enterprise app stores.
With $128M Round, MuleSoft Shows App Integration ValueMay 22, 2015
Application integration specialist MuleSoft, valued at $1.5 billion after its latest $128 million funding round, is likely headed for an IPO, observers believe.
Epicor Spinning off Retail BusinessMay 12, 2015
Epicor, which recently purchased two providers of retail software, is spinning off its Retail Solutions business. It is also refinancing debt and making several executive changes.
Mobile App Use Continues to Evolve: Good TechnologyMay 11, 2015
Document editing and messaging are just two mobile apps that many enterprises probably could not imagine using in the not-so-distant past.
GoldMine, AddonSoftware Partner to Integrate CRM, ERPMay 8, 2015
By partnering on an integrated CRM and ERP solution, companies hope to win deals against competitors like Microsoft and Sage.
Startup Spotlight: ToutApp's Sales PlatformMay 4, 2015
ToutApp's founder wants to do for sales software what Marketo and Eloqua did for marketing software.
Is Salesforce for HR an HCM Game Changer?April 27, 2015
While Salesforce may need partnerships to beef up its new HCM offering, Salesforce for HR will appeal to companies interested in cloud, mobile and social human capital management capabilities.
Here Come Enterprise Apps for Apple WatchApril 24, 2015
Enterprise software vendors wasted no time in rolling out applications for the Apple Watch.
How to Get a Human Capital Management Project FundedApril 20, 2015
When making the case for investment in HCM software, HR pros should focus on benefits that are meaningful for CFOs.
Workday Delivers HCM Apps Focused on Employee RetentionApril 9, 2015
Workday's two newest apps, Talent Insights and Professional Services Automation, aim to help customers retain top employees.
Host Analytics Intros Modeling CloudApril 7, 2015
The modeling engine allows finance pros to create data models in Excel spreadsheets or via a Web browser or mobile device with a "write once, run anywhere" architecture.
Project Management Tool Scores at NCAA ChampionshipApril 6, 2015
Smartsheet's online project management tool has made life easier for vendors and managers of sporting events such as the NCAA college basketball championship.
Liaison Technologies Launches Data Platform as a ServiceApril 2, 2015
New approach needed for data integration and management challenges, company says.
Mobile Apps: HTML5, Native or Both?March 30, 2015
While HTML5 continues to earn support among mobile app developers, companies will likely use a mix of HTML5 and native development for the foreseeable future.
Startup Spotlight: Sisense's Big Data AnalyticsMarch 20, 2015
Five Israeli entrepreneurs turned a class project into a Big Data analytics startup that counts Merck, Sony and ESPN among its customers.
Custom Mobile Apps Growing in the EnterpriseMarch 13, 2015
CDW survey sees growth in both off-the-shelf and custom mobile apps in the enterprise.
Will Businesses Want the Apple Watch?March 9, 2015
The Apple Watch will likely win fans in the enterprise, says an IDC analyst, with its ability to streamline business processes and otherwise improve the way people work.
Salesforce Service Cloud Gets Intelligence EngineMarch 9, 2015
Built-in intelligence will help companies automate customer service workflows, improve workforce management and design better business processes, promises Salesforce.
ServiceNow Aims to Expand Use of Service ManagementMarch 3, 2015
ServiceNow's latest release gives customers the ability to provide dedicated service catalogs for different business functions such as marketing and finance.
Tibco Simplifies Data Discovery with Latest Spotfire UpdateMarch 3, 2015
Tibco's latest version of Spotfire offers data analysis capabilities designed to appeal to all users, from beginners to seasoned data analysts.
Salesforce 'Doubles Down' on Mobile AnalyticsFebruary 19, 2015
Raw data imports and a dashboard designer are among new mobile features for the Salesforce Analytics Cloud.
Startup Spotlight: Xplenty's Data Integration ServiceFebruary 17, 2015
Though Israeli startup Xplenty started out selling Hadoop-as-a-service, it won more customer interest by focusing on what its solution did rather than the underlying technology engine.
Logi Analytics Intros Hourly Pricing for Analytics ToolFebruary 12, 2015
Logi Analytics wants to make cloud apps truly on-demand by offering an hourly pricing option for its Logi Vision software on Amazon's AWS Marketplace.
App Integration Should Not Be an AfterthoughtFebruary 10, 2015
Though a QuinStreet Enterprise survey shows that integration with existing solutions is a key criteria for buying enterprise apps, too often it is an afterthought.
Jive Adds Mobile Apps in Bid for New BusinessFebruary 3, 2015
Jive, best known for its enterprise social networking platform, is introducing three new mobile collaboration apps that it hopes will help it attract new customers.
SAP 'Reinvents' Business Suite for HANAFebruary 3, 2015
SAP hopes a new version of its flagship Business Suite meant specifically for HANA will boost adoption of newer cloud apps as well as its HANA in-memory platform.
Mobile Business Intelligence: Hot, or Not?January 8, 2015
Has adoption of mobile business intelligence stalled? Two experts have differing views.
Startup Spotlight: Qubole's Hadoop-as-a-ServiceJanuary 5, 2015
Qubole, a company founded by Facebook alumni, aims to get Hadoop into the hands of business users to give companies more Big Data opportunities.
Can Cloud Apps Make Employees Happy?December 19, 2014
The more cloud apps employees use at work, the happier they report being with their jobs, according to a new survey.
Enterprises Are Leading the Way in Wearable TechnologyDecember 12, 2014
Wearable technology is catching on more quickly in the enterprise than with consumers, largely because of the compelling business use cases.
Business Intelligence Getting More Pervasive: BARCDecember 4, 2014
New research from BARC shows that 55 percent of business intelligence users say they engage in self-service business intelligence tasks.
Loyalty Program Leaders Leverage Data AnalyticsNovember 20, 2014
A reliance on data analytics informs the best practices of loyalty program leaders, shows research from the International Institute for Analytics.
Attensity Boosts Ability to Discover 'Unknown' Trends in DataNovember 13, 2014
Updates to Attensity Q software help organizations detect emerging themes in social data, and make it easier to compose and filter queries and detect spam.
Anaplan Intros App Sharing Community for Enterprise PlanningNovember 12, 2014
Unlike other enterprise app stores, Anaplan's App Hub allows users to customize apps to suit their specific enterprise planning needs.
9 Tips for Building Terrific Mobile Retail AppsNovember 5, 2014
Creating mobile retail apps that engage consumers and increase sales can be tricky. From creating a strategy to getting the right features, these tips can help.
Self-service BI Initiatives Fall ShortOctober 30, 2014
Why do so few business people use self-service business intelligence? A lack of training is one problem.
Startup Spotlight: Attentive.ly Puts Social to WorkOctober 23, 2014
With its roots in helping nonprofits leverage social media, Attentive.ly helps companies identify and deepen relationships with their top "influencers."
SAP Intros Program to Boost HANA AdoptionOctober 22, 2014
SAP hopes a new program called Simpler Choice will increase adoption numbers for its HANA in-memory database management system.
Cloud ERP Acceptance on UpswingOctober 21, 2014
While ERP has been moving more slowly to the cloud than other enterprise apps, recent research shows a growing number of companies plan to use cloud for future ERP deployments.
Process Automation a Key to Business ValueOctober 17, 2014
IT professionals say expanding process automation throughout an organization yields clear business benefits.
Analytics ROI Is Strong, and Getting StrongerOctober 15, 2014
Nucleus Research found that organizations get an average ROI of $13.01 for every dollar they spend on analytics applications, up from $10.66 in 2011.
Zoho Tightens CRM Integration for Unified Customer ExperienceOctober 9, 2014
Zoho's latest CRM release integrates marketing, sales and support software and adds new Web analytics and social capabilities.
Salesforce Revamps Sales, Service AppsOctober 7, 2014
Salesforce is rebranding its Sales and Service Clouds and adding a slew of new features to both to align them more closely with its Salesforce1 development platform.
CRM Integration More Important than a Pretty InterfaceOctober 3, 2014
CRM vendors are striving to improve their software's user interface. But are they neglecting data integration?
Digital Marketers Focus on Integration: Teradata SurveySeptember 30, 2014
Enterprise marketers are evaluating technology with integration in mind, according to new research from Teradata.
Data Visualization: Old Practice, New ValueSeptember 23, 2014
While visualization tools can help organizations get new value from their data, there are some caveats.
IT Service Management No Longer Just an 'IT Thing'September 22, 2014
ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.
Data Discovery Is Changing Business IntelligenceSeptember 18, 2014
Traditional business intelligence vendors are tweaking their software to facilitate easier data discovery. Both user demand and upstart competitors are driving the shift.
CRM Is Getting More (Gasp) UsableSeptember 11, 2014
CRM is one area in which companies seem to realize the importance of user adoption.
Forget Omni-channel; Retailers Move to Unified Commerce ModelSeptember 9, 2014
Retailers are tweaking their supply chains to deliver customer-based pricing, enhanced product availability and other features of a unified commerce strategy.
Startup Spotlight: BitYota's Data Warehouse-as-a-ServiceSeptember 2, 2014
BitYota, a company founded by Yahoo alumni, isn't just offering traditional data warehouse technology in the cloud.
Is SAP's HANA Gaining Traction with Platform Approach?August 28, 2014
Unlike its competitors, SAP has a platform vision for HANA, its in-memory database management system. But do its customers share the vision?
Data Discovery Gets Social in Logi Analytics SoftwareAugust 26, 2014
Social activity stream, mapping and binning capabilities are among new features in Logi Analytics' update of its Vision data discovery software.
Chief Data Officers Put 'Strategy' in Data StrategyAugust 19, 2014
The chief data officer (CDO) is one of the hottest C-level roles out there, thanks to the growing awareness that data is an asset that can be used to gain competitive advantage.
Teradata Addresses Marketing Analytics ShortageAugust 13, 2014
To help satisfy the desire for marketers with analytics skills, Teradata is offering online educational resources through its Teradata University Network.
Enterprise Social Software: How to Keep Employees Using ItAugust 12, 2014
For enterprise social initiatives to be successful, organizations must ensure employees keep using software after the initial adoption phase.
5 Ways to Get People to Use Enterprise Social SoftwareAugust 8, 2014
Companies are spending more on enterprise social software, but that doesn't mean employees will use it. What can companies do to boost adoption and improve their ROI?
Is Tibco for Sale?August 7, 2014
Reports that Tibco is seeking a buyer sent its stock price soaring yesterday.
Startup Spotlight: Clari's Sales Productivity SoftwareAugust 5, 2014
Clari founder and CEO Andy Byrne, no 20-something entrepreneur, says his experience has helped him make the company’s sales productivity software a success.
10 Database Design Best PracticesJuly 15, 2014
A well-designed database makes it easier to derive value from enterprise data. We asked three experts for their top database design tips.
Genesys to Put IBM's Watson to WorkJuly 9, 2014
Customer satisfaction is the focus as Genesys integrates IBM's Watson with its Customer Experience Platform.
Startup Spotlight: Lua's Mobile Coordination SoftwareJune 27, 2014
Lua is making a big splash with software designed for mobile teams that require real-time coordination. Clients include Team Rubicon, eBay Now and the Alvin Ailey American Dance Theater.
GE Teams with Frost Data Capital on IoT IncubatorJune 25, 2014
GE will work with Frost Data Capital to create startups focused on opportunities related to the Internet of Things.
10 Keys to Creating a Mobile ERP StrategyJune 20, 2014
When creating a mobile ERP strategy, there is a lot to consider, from whether to use native apps to how to handle data security concerns.
Taking a PaaS on Mobile App DevelopmentJune 18, 2014
Platform-as-a-service (PaaS) technologies can help companies reduce mobile app development times and costs, according to a new survey.
IT Getting a Grip on Mobile AppsJune 9, 2014
IT organizations appear to be getting better at managing enterprise mobile apps, according to an analysis of customer data from Fiberlink.
Enterprise Social Adoption Is GrowingJune 6, 2014
While enterprise social networks do not have nearly as many users as Facebook or Twitter, experts say adoption is growing at a healthy clip.
Startup Spotlight: RJMetrics Offers Analytics for EveryoneMay 23, 2014
As venture capitalists, RJMetrics' co-founders performed data analyses for startups – and found a market for a simple-to-use business intelligence platform.
Adobe's Marketing Cloud Gets New Predictive Analytics FeaturesMay 14, 2014
Predictive analytics features are a big draw for Adobe Marketing Cloud customers, which is why such features figure prominently in the company's latest software refresh.
Midsize Companies Plan Big Push into Big DataApril 28, 2014
Research commissioned by Dell reveals that 41 percent of midsize companies already have at least one Big Data initiative, while 55 percent are planning projects.
Smartphones Will Boost IVR's Customer Service ImageApril 25, 2014
Interactive voice response (IVR) is a self-service technology customers love to hate. But visual IVR on smartphones and other mobile devices can improve IVR's image.
CDW Aims to Fill Mobile App GapApril 15, 2014
CDW's new App Marketplace aims to serve a market not addressed by either consumer-oriented app stores or software vendors' enterprise app stores.
With Silverpop Buy, IBM Is Cloud Marketing ContenderApril 10, 2014
IBM's acquisition of digital marketing specialist Silverpop puts it in direct competition with Oracle and Salesforce, two giants that have been beefing up their cloud marketing portfolios.
Startup Spotlight: InsightSquared's Data AnalyticsApril 8, 2014
InsightSquared is experiencing triple-digit annual growth, thanks to its SaaS applications designed to make data analytics more accessible to business managers.
Big Data Analytics: What Can You Learn from High Achievers?March 21, 2014
Retailers experiencing success with their Big Data analytics initiatives differ from their lower-performing peers in several key respects, finds IDC Retail Insights.
Measuring Mobile ROI: Tricky, but NecessaryMarch 10, 2014
Companies categorized as mobile trendsetters are more likely than average peers to use formal, technology-enabled processes to measure mobile ROI, according to new research.
How to Control Email Before It Controls YouMarch 4, 2014
A study finds workers on average spend 13 hours a week on email. Collaborative software promises to help us lower that number, but common-sense tips can help as well.
Startup Spotlight: Mobile Marketer KahunaFebruary 26, 2014
Armed with $11 million in new funding from Sequoia Capital, Mountain View, Calif.-based startup Kahuna introduced two new mobile marketing tools and a new partnership.
8 Common CRM Mistakes, and How to Avoid ThemFebruary 20, 2014
Enterprises spend big bucks on CRM software, so they want to derive maximum value from it. Why do they keep making the same mistakes when purchasing and implementing CRM?
Domo and the Demand for Democratic BIFebruary 13, 2014
Founder Josh James' track record doesn't hurt, but growing demand for more democratic business intelligence is behind the big bucks going to startup Domo.
Is SAP Jam Where Enterprise Social Is Headed?February 7, 2014
The goal for SAP Jam enterprise social networking software is not just to boost collaboration but to make it easier for business people to find the right people, data and processes to do their jobs.
Big Data Focus on Value, Not Hype, in 2014January 28, 2014
Companies are looking beyond the technical bells and whistles of collecting and storing Big Data to how to use it to benefit their business.
Manufacturers Face ERP ChallengesJanuary 15, 2014
Manufacturers should be aware of differences that can make their ERP implementations even more challenging than those of non-manufacturing companies.
Top ERP Trend? Usability, Says Nucleus ResearchJanuary 9, 2014
While cloud and mobile are impacting ERP, the real "killer app" is usability, says Nucleus Research VP Rebecca Wettemann.
Top IT Organizations Choose Standardization vs. SaaSDecember 18, 2013
Recent Hackett Group research shows that IT organizations that standardize on as few software platforms as possible outperform their peers.
Marketing Execs Struggle to Fulfill Big Data PotentialDecember 10, 2013
CMO Council research shows that marketing executives are not yet benefiting from real-time data analysis and other promised benefits of Big Data.
Worst 'Shadow' IT Offender? ITDecember 4, 2013
A whopping 80 percent of employees say they use non-authorized "shadow" SaaS applications, finds a Stratecast survey. The worst offenders are IT professionals.
Big Data and Customer Metrics: Time for a Change?November 20, 2013
Big Data is no panacea, says the author of "Innovating Analytics." Focusing on the wrong data or not taking context into account can lead to bad decisions.
Customer Engagement Growing Focus for Salesforce UsersNovember 13, 2013
A Bluewolf survey found Salesforce users are emphasizing customer engagement and are also more interested in developing applications on the Saleforce platform.
3 Tips for Solving Big Data Skills ShortageOctober 18, 2013
More schools are creating data analytics programs, but many companies can't wait for help with their Big Data projects. Here's how to deal with a Big Data skills shortage.
AT&T's Partnership with SAP Sign of Mobile App FutureSeptember 18, 2013
Partnerships like one in which AT&T will offer SAP's Mobile Platform to its business customers will become more common to satisfy the burgeoning demand for enterprise mobile apps.
Mobile CRM's Momentum Shows No Signs of SlowingSeptember 6, 2013
Why is mobile CRM so hot right now? And can it maintain its momentum?
Can Big Data Breach IT and Marketing Divide?August 23, 2013
IT, marketing functions should partner on Big Data analytics initiatives, experts agree.
How to Evaluate ERP SoftwareAugust 21, 2013
The key to picking the right ERP software is identifying your business needs and finding the solution that best meets them. That's easier said than done, however. These tips will help.
IT's Role in Big Data MarketingAugust 6, 2013
While Big Data analysis presents new opportunities for marketers, they will need help from their IT colleagues to turn data-derived insights into effective advertising campaigns.
Business Intelligence Sees Generational Shift: DresnerMay 30, 2013
Younger users exposed to business intelligence in school are driving enterprise adoption of BI, says Howard Dresner. Penetration of BI throughout organizations is growing, but slowly.
G2 Crowd Shakes up Enterprise Software Buying with Peer ReviewsMay 20, 2013
A startup called G2 Crowd wants to help enterprises streamline and improve their software buying processes by offering a service based on peer reviews and social data.
School of Data ScienceMay 16, 2013
Because data science is an emerging field with a broad range of requirements, some companies create specialized internal training programs to get the skills they want and need.
Digging for Data ScientistsMarch 8, 2013
So you think you need a data scientist. How do you know for sure? And where will you find one? Find out from a company that employs more than 200 of them.
Data Scientist Shortage? Try Team BuildingJanuary 9, 2013
A good data scientist is hard to find. So hard that enterprises should focus instead on creating small analytics teams that can glean insights from Big Data.
CIOs, CMOs Can Bond over Big DataNovember 12, 2012
A new study finds marketing departments, not IT organizations, are seen as innovators. But IT can partner with marketers on Big Data analysis and social media.
SAP Jam Adds Business Context to Social EnterpriseNovember 1, 2012
SAP says its new Jam social collaboration software offers what is lacking in competitive social products: business context.
EMC Addressing Dearth of Big Data Talent with Kaggle PartnershipOctober 25, 2012
EMC/Greenplum is integrating its Chorus collaboration platform with the Kaggle data scientist community to make it easier for companies to find Big Data talent.
CRM Investment on UpswingOctober 24, 2012
A Computer Economics study finds a positive outlook for CRM, with increases in both adoption and investment. Cloud software is driving much of the growth.
Microsoft Makes Marketing Automation AcquisitionOctober 18, 2012
Microsoft says MarketingPilot's marketing automation technology will complement its Dynamics CRM solutions.
Steep Big Data Learning Curve, Reveals CompTIA SurveySeptember 12, 2012
Though enterprises are embarking on Big Data projects, many still need to boost competencies in areas like analytics, storage, backup and business continuity.
Swedish ERP Company Sets Its Sights on North American SMBsAugust 22, 2012
Swedish ERP provider Jeeves Information Systems opens a new office to address what it says is a growing opportunity to sell its software to North American SMBs.
Q&A: Making ERP Reporting More UsefulAugust 15, 2012
While ERP has enabled enterprises to store data more accurately and in greater volumes, it is often difficult to report on all that data – which limits its usefulness for business users.
Birst Brings Data Warehouse to the DesktopJuly 31, 2012
Birst introduces Distributed Business Analytics, a tool it says gives users access to a centralized data warehouse with no need for IT to move or replicate data.
Cloud Business Intelligence Moving up on Enterprise AgendasJuly 26, 2012
Enterprise technologies, like Hollywood stars, are hotter in pairs. Just as Angelina Jolie boosts Brad Pitt's "wow" factor, the cloud increases business intelligence's appeal.
Momentum Growing for Mobile Apps: SurveyJuly 18, 2012
An MGI Research survey found a surprising number of mobile app projects get their funding directly from the executive suite.
Big Data Spurs Interest in Business Analytics, Drives Market GrowthJuly 12, 2012
Global business analytics revenues grew 14.1 percent in 2011, thanks in part to Big Data hype, according to IDC.
SAP Offers Partner Incentives to Further Boost HANA AdoptionJuly 10, 2012
SAP is counting on its sales partners to help it satisfy burgeoning customer demand for HANA, its in-memory data platform.
Software One of Brighter Spots in Gartner's IT Spending ForecastJuly 9, 2012
Gartner sees "continued caution" in global IT spending for the second half of 2012. The amount spent for enterprise software will reach $281 billion by the end of the year, making it one of the strongest growth categories.
Business Becoming Central to Business IntelligenceJuly 6, 2012
The latest business intelligence study from Dresner Advisory Services found that 54 percent of business intelligence deployments fall under the purview of business units rather than IT departments.
SMBs Have Big Expectations for Big DataJune 26, 2012
While just 25 percent of SMB executives agreed on a definition for Big Data, that doesn’t mean they don’t have high expectations for how it can impact their businesses. Seventy percent of respondents to a SAP-commissioned survey said they would expect a return on Big Data investments within one year.
BPM Booms in Bad EconomyJune 19, 2012
A Capgemini study found 96 percent of companies that tried to measure ROI from BPM investments reported a positive return, with 55 percent obtaining a return of at least twice their initial investment. So why don't more companies capture ROI metrics for their BPM spending?
Channel Overload Poses Customer Service ChallengeJune 15, 2012
Two recent surveys showcase the challenge of providing a consistent customer service experience across multiple communications channels, including company websites, call centers and social networks.
Jacada Says Mobile App Will Promote Self-service Via SmartphoneJune 8, 2012
Customer service via smartphone? Yes, says Jacada. It bills new mobile app as “the natural convergence of IVR (interactive voice response) and self-service with smartphone technology.”
Oracle Puts Cloud to Work for New Services OfferingJune 6, 2012
Platinum Services, available free of charge for customers using Oracle’s engineered systems, will include 24/7 fault monitoring, quarterly patches and system updates, and predictive services that aim to proactively prevent problems.
Making the IT Service Desk a More Social PlaceJune 1, 2012
Established IT service management (ITSM) vendors like ServiceNow and startups like IT SmartDesk are adding social features like chat and activity streams to their software. Experts say such tools can improve the image of IT organizations by making them more responsive to user needs.
Huddle Snags $24M, Aims at SharePointMay 25, 2012
UK-based enterprise content management provider Huddle will use a $24 million investment to expand its presence in the U.S. But ultimately Huddle plans to take on Microsoft SharePoint, says its CEO.
Six Tips for Getting the Best SaaS DealMay 21, 2012
Purchasing software-as-service apps is different than buying on-premise apps. Savvy buyers will get a better deal if they are mindful of these six tips from SaaS experts.
SAP Taps into Visualization Trend with Desktop Business Intelligence ToolMay 17, 2012
Keen to capitalize on the burgeoning data visualization trend, SAP introduced a desktop business intelligence tool called Visual Intelligence at its SAPPHIRE conference.
CRM, CEM and the ROI of Customer RelationshipsMay 16, 2012
Customer experience management (CEM) involves a more cohesive approach to customer acquisition and retention than traditional CRM or social CRM. To get the most from CEM, companies should combine it with CRM.
Spinnaker Support Now Provides Maintenance for SAP AppsMay 10, 2012
The third-party support company, which has 160 customers for its JD Edwards business, is adding an SAP practice. Analysts say third-party support can help companies save money as they consider whether to upgrade or migrate from current versions of apps.
Spotfire 4.5 Leverages Tibco Architecture for Big Data AnalysisMay 7, 2012
Tibco's architecture combines an in-memory approach with an in-database type of approach, making it easier for users to dynamically explore large data sets. The latest release of Tibco Spotfire includes a new connector to Hadoop, among other features.
Where Is Social CRM ROI?May 4, 2012
Recent Gartner surveys found social CRM is top of mind for executives and interest in social CRM is growing, yet just 50 percent of Fortune 1000 companies will attain a worthwhile ROI from their social CRM initiatives by the end of 2012.
Will Business Folks, IT Admins Like Windows 8 Apps?May 3, 2012
With a steady stream of news about Microsoft's Windows 8, some IT organizations are likely getting excited about the new OS – while others might be apprehensive or just not interested. However, some developers who have already created Windows 8 apps believe the new OS offers much to like for both users and IT admins.