Siebel's Pre-Oracle Plan

Before Oracle's takeover bid, Siebel's CEO planned to awaken a "sleeping giant" in its product portfolio. What was it?

Siebel CEO: No Slowing Down

Despite the pending merger with Oracle, George Shaheen says the CRM company continues to innovate.

SAP to Build Home Depot's IT Foundation

The software maker announces a partnership with the retail giant and unfolds a product map at its annual conference.

BT to Pipe Customer Calls Through VoIP

Nortel gear will help BT lower costs in the companies' second IP pact.

BT Makes 'Contact' With VoIP

To improve customer service and save money, the carrier taps Nortel to bring VoIP to its U.K. call centers.

PeopleSoft Forecasts Earnings Dip

Strained from fighting Oracle's hostile takeover bid, the business software maker warns that Q2 results will disappoint.

Siebel Sees 'Tech Refresh' in Banking

The business software maker pays $70 million for Eontec in anticipation of a wave of IT spending by banks.

Level 3: Use VoIP for Toll-Free

The network operator launches a new service that targets conferencing service providers, call center operators and voice portals.

Novell Strives to Improve Customer Service

The network software maker taps a privately held CRM/search specialist for call center and Web site support.

2Wire Touts Customer Service

While others outsource, 2Wire expands its help desk, profiting by picking up calls for its partners and gaining feedback to improve its home network gateways.

2Wire Touts Customer Service

While others outsource, 2Wire expands its help desk, profiting by picking up calls for its partners and gaining feedback to improve its home network gateways.

SBC, Amdocs Negotiating Multi-Year Deal

Looking to boost efficiency before a national push, the voice and data service provider pursues a multi-year deal with the CRM software and outsourcing specialist.

ATG Drops Andersen

The Enron fallout continues as the Cambridge, Mass., e-commerce software maker dismisses the auditor in favor of Ernst & Young.

Terra Lycos Picks Portal Software

The Spanish Internet giant (with U.S. HQ in Waltham, Mass.) chooses the Cupertino, Calif., firm to handle billing for new paid content and services.

Salesnet Rings Up $7.8 M

The Boston sales force automation ASP adds new financing for product enhancement and predicts it will turn a profit by year's end.

Unica: Grow Slow, Aim High

The 10-year-old Lincoln, Mass., marketing software firm has grown conservatively. But with profits, virtually no turnover, and new offices, execs believe they will eventually have a $1 billion company.

Roving Software Raises Round

The Needham, Mass., provider of e-mail marketing tools, banks $5 million in financing from Verisign and others for product development and market expansion.

Egenera Banks $30 Million

The Marlborough, Mass., data center infrastructure company will use second-round backing to launch its product and bolster sales and customer service operations.

Hepworth Impresses Seurat

In a merger of business and technology consulting firms, Seurat Company, of Boston, buys Hepworth & Company, of Toronto, for an undisclosed sum.

Netonomy Banks $15 Million

The Boston maker of CRM software for wireless carriers will use its third-round infusion to push into new U.S. markets.