Craig Liddell

Energy Failures Create Uncertain Future For Call Centres

July 13, 2001

"Call centres are withdrawing from regional Australia because power supply is well below the standards that are available in the metropolitan areas," according to new research by telecommunications analyst Paul Budde.

CRM - At What Cost?

May 1, 2001

Customer relationship management (CRM) is being rapidly embraced as a key strategy for business in the Asia Pacific region, according to a new report. However, a similar report from another researcher asks, at what cost?

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