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Dan Muse

Welcome to the Enterprise Applications Daily Newsletter

Our new daily newsletter delivers more of what you told us you looking for -- research, white papers, news from around the Web, analysis, e-books and other information.

Intacct Aims for More Mash-ups and Less Worry

Web-based accounting service touts real-time Web 2.0 dashboards and looks to make software-as-a-serve carefree.

NetSuite Hones In on E-Commerce

Software-as-a-service provider adds PayPal Express, more eBay capabilities and upsell/cross-sell features in its new E-Commerce Company editions.

Microsoft's Business Contact Manager Goes on Its Own

The software mainstay says that based on small business customer demand, Microsoft Office Outlook with Business Contact Manager is available as a standalone product and also integrates with Microsoft Office Accounting 2008.

SaaS Startup Offers Marketing Help

If you don't know jack about marketing, perhaps you need a trained professional. NetBooks hopes to provide the connection between Web-based customer information and marketing services to help you use it.

NetSuite Offers SuiteBundles of Customization

The software-as-a-service vendor announced new tools designed to make it easy for third-party developers to create vertical-industry components for its Web-based application suite.

Convert Web Store Visitors to Action Figures

Agendize's platform is designed make any visit to your Web site an actionable (and profitable) event.

Xactly Wants to Handle Your Sales Compensation

If you pay some of your employees based on sales performance and managing that process is a time-consuming challenge, Xactly wants you to know about its new managed service software.

NetSuite Goes Mobile

We live in a wireless world, and online application provider NetSuite and its partners hope to help you take your business with you when you're on the road.

Jaxtr Looks to Give Social Networking a Voice

Services such as LinkedIn and MySpace are proving to be effective ways for e-commerce businesses to connect with customers and prospects. Following that trend, today a new voice-driven approach to social networking hits open beta.

Xactly Upgrades, Expands and Looks Ahead

Th on-demand sales-compensation service provider rolls out Xactly Incent 3.2 and adds API, modeling and rewards tools. It also lays out its 18-month road map.

Live Help the Open Source Way

iRadeon, a company that aims to help you tap the cost-savings benefits of open source software without the technical headaches, announced that it is adding Shine Live Help to its suite of online, open source-based applications.

Tools for E-Commerce Success

A construction-equipment supplier gives up its hardware and moves to a Web-based application suite that ties the business together.

Online Vendors Help You Capitalize on Keywords

Sure, you do search engine marketing, but are you getting your money's worth? NetSuite and Salesforce.com announce services to help you create and track your keyword purchases.

NetSuite and CompUSA Team to Sell On-Demand

Despite all the virtues of Web-based applications, sometimes you just want to buy the old-fashioned way. If that describes you, today's news from NetSuite and CompUSA may be appealing.

Get an 'Xact' Look at Sales Compensation

Xactly Incent is designed to provide both managers and sales people with an on-demand view into sales incentives and commissions. The application will also now be available as part of Salesforce.com's AppExhcange.

Everest Puts Software on On Demand

The software company known for its on-premise, server-based business adn customer relationship management sofware suite announced it will complement that version with a hosted offering.

ACT! Ventures Into Real Estate

Sage Software aims the first industry-specific version of its venerable contact manager at real estate agents and brokers.

NetSuite 11.0 Packs AJAX, Scripts and Specialty Versions

The newest iteration of the popular Web-based application boasts an AJAX-based user interface, SuiteScript for customization and new industry-specific editions.

Salesnet Targets Salesforce.com With Direct Attack

The on-demand CRM vendor says its new features will help extend its market footprint. And that foot is aimed squarely at Salesforce.com.

Microsoft CRM 3.0 All About the Integration

The software giant announces the availability of the long-waited Microsoft CRM 3.0, touts tighter integration with Outlook and a hosted version.

Everest Attempts to Climb Higher With New Release

Everest Software today announced version 3.0 of its all-in-one small business management application suite. The new release adds accounting, inventory and dashboard features. The company also unveiled a software development kit for its reseller channel.

Hosted SugarCRM, a Sweet Deal?

iRadeon is hoping to attract a new breed of CRM user by combining the cost savings of open source software with the convenience and low overhead of Web-based applications.

Add a Little Intelligence to Your Sales Leads

Before the Call, an on-demand service that operates within Salesforce.com, is designed to comb the Web for market intelligence about sales lead while also making internal collateral easy to access.

Microsoft Brings Presence to Business Apps

Partners incorporate IM-style tools into heavy-duty enterprise applications.

iCode's Got You Covered From Storefront to Back Office

Everest Advanced 2.1 promises to make you more efficient by offering accounting, inventory management, CRM and e-commerce features in integrated system.

Siebel Keeps the CRM Upgrades Coming

In its fifth new release in the past 12 months, the CRM giant adds collaboration and market segmentation features to its Web-based application.

SalesCenter Makes CRM Software 3-D

The hosted sales force automation vendor announces a new version of its application that features a relational database system designed to allow you to track sales data by company, individual or deal.

ASAP Pro 2.0 Adds Presence-Enabled Links

Convoq launches a new version of its Web conferencing service for small and mid-sized businesses.

Microsoft to Offer SMBs Better Customer Management

Microsoft's next small business edition of Office will feature an enhanced version of Outlook 2003 with Business Contact Manager. The new suite, codenamed Magellan, also touts tight integration among applications.

NetSuite Gets Personal With Web Analytics

The application service provider today announced the release of NetSuite 10.0, which features the capability to track individual customers' Web site behavior and new upselling tools based on historical data.

WebEx Mixes Meetings With Sales Force Automation

A great sales presentation is meaningless if you don't get the order. With that in mind, real-time collaboration application provider WebEx today announced WebEx Sales Center.

Cisco Ties Microsoft CRM to IP Phone Systems

Cisco Systems today announced plans to integrate its IP Communications platform with Microsoft CRM. The goal is to provide an affordable way to give everyone in the company a single view into complete customer data.

NetSuite Adds New E-Commerce Features

Analytic and site-building modules will provide customers with even more customization and tracking capabilities.

NetSuite's 99.5 Percent Solution

The provider of a Web-based, all-in-one e-commerce, accounting, CRM and ERP application announces a money-back uptime guarantee ... and hints at future plans for e-tailers.

NetSuite Adds Business Insight by the Dashboard Light

The San Mateo, Calif.-based ASP claims that its new dashboard features let businesses of all sizes keep tabs of sales, marketing, customer service, financials, and e-commerce information — as only a tightly integrated, Web-based application suite can.

SAP Gets to the Core of CRM

The software giant focuses on making customer relationship management software an integral part of small and midsize businesses. The goal is combine CRM with other business management tools in a single, integrated package.

Free CRM for Everyone!

What would you pay for a Web-based CRM application? How about nothing? A San Francisco-based startup is offering its service for free. The catch: it's advertising-driven.

Salesnet Offers a Small Business Express Lane to CRM

Looking to help growth-minded small businesses, online CRM vendor Salesnet announces Salesnet Express, a five- and 10-seat version designed to bridge the gap between contact managers and enterprise software.

Salesforce.com Teams to Tie CRM to the Call Center

Salesforce.com, Echopass and Genesys Telecommunications Laboratories unite to offer SMBs an online, subscription-based service that combines customer relationship management with telemarketing, telesales, and customer service and support.

UpShot Adds a Dashboard, Notes Integration

The Web-based CRM software provider takes aim at Fortune 1000 companies by adding a dashboard view for C-level and sales exeucutives and offers integration with Lotus Notes.

The Key to Online Sales: Interaction Is Everything

At the mall or on the Web, retail is retail. LiveOffice sets out to help small online shops lock in on potential buyers with instant messaging-based customer-service applications.

Web-based ASPs Integrate CRM and Web Analytics

Salesforce.com and WebSideStory announce a partnership designed to allow joint clients to link lead generation and sales revenue.

CRM Going to the ASPs and SMBs

A new report from the Aberdeen Group predicts that the CRM software industry will change dramatically with revenue from application subscriptions eclipsing sales from licenses.

Salesforce.com Reports Profitability, Unveils Alliances

The Web-based CRM ASP generates a profit in its first quarter of 2003, announces strategic alliances with Dell, TIBCO, Genesys Telecommunications Laboratories and others.

IM and SFA Collide in ASP Offering

Salesnet, a Web-based ASP that offers salesforce automation software, will announce plans to add instant messaging capabilities to its wireless edition.

Siebel Still Tops Declining CRM Market.

Gartner reports that for the second consecutive year, worldwide revenue for CRM new software licenses dropped.

Atomz, WebSideStory Integrate Search, CMS and Analytics

The Web-based ASPs announce a first-of-its-kind alliance to integrate Atomz Search and Atomz Publish with WebSideStory HitBox Web analytics.

NetLedger Goes Online Down Under

The Web-based CRM and ERP ASP partners with Net Return to offer NetSuite to small and medium-size businesses in Australia.

WebSideStory Launches New Version of HitBox Commerce

The Web analytics ASP reports that the new version of its e-commerce service will help online retailers improve their cross-channel marketing and analysis.

Salesnet Takes SFA Offline With .NET

The Web-based sales force automation ASP announces offline version based on .NET framework and Microsoft SQL Server Desktop Edition, claims richer interface on the front end and more security and features on the back end.

ASPs Are Here to Stay, Reports ITAA

A report released today by the Information Technology Association of America states that ASP customers are happy and likely to continue to employ outsourced application services.

Aberdeen Reports Web-based CRM Succeeding

According to a report by the Boston-based research firm, customers of of hosted CRM application are satisfied and likely to subscribe to additional services.

UpShot Gets Personal With Customization Features

The Net-native CRM vendor unveils its MultiProcess Management features at DEMO 2003, says it has removed the last reason for large companies to choose a client-server product.

Salesforce.com's Enterprise Voyage Continues

The Web-based CRM service provider hones in on the large-enterprise market with a slew of new sales, marketing and support features.

RightNow Finds Success in Customer Satisfaction

The Montana-based customer service and support ASP announces its 16th consecutive growth quarter and a year-to-year increase of 28 percent.

WebTrends Unites ASP and Software Versions

In WebTrends Reporting Series 6.0, NetIQ moves its hosted and software Web analytics products to a common code architecture, combines the advanced features of the software product with the convenience of hosted service.

Upshot Ties CRM to Microsoft Outlook E-mail

The Net-native CRM ASP looks to hit salespeople where they live by adding one-click integration with Microsoft Outlook e-mail.

NetLedger Aims for Suite Success

The California-based Web-native application provider launches NetSuite, software designed to provide mid-size businesses with integrated ERP, CRM and Web site building services.

Upshot Puts Sales Execs on Alert

The California-based CRM ASP announces Upshot Alerts, a feature designed to notify sales executives of critical changes to accounts by sending messages to computers, pagers, phones or PDAs.

Salesforce.com Takes a Team Approach

The San Francisco-based CRM ASP — which has been enamored with the enterprise of late — will target small businesses and workgroups with Salesforce.com Team Edition.

NetLedger Enters CRM Fray

The California-based maker of the Oracle Small Business Suite eyes the midrange market with NetCRM, targets Salesforce.com.

SAP Launches New Version of mySAP CRM

The Walldorf, Germany-based enterprise software giant announces new version of mySAP CRM, calls it the first fully portal-based product in the sector.

NetLedger Sets Sights on Microsoft Great Plains

Makers of the Oracle Small Business Suite target mid-size enterprises with an advanced accounting online application, which will be sold under the NetLedger brand.

CRM Market Suffers Some Growing Pains

Forrester Research reports that the CRM market will suffer a drop in 2002 revenue, but recover to grow steadily, though modestly, to reach $74 billion by 2007.

UpShot Adds $10 Million to Complete Funding

The Mountain View, Calif.-based CRM ASP lands financing that it reports will carry it to a cash-flow positive position.

There's a New CRM Kid in Town

BizAutomation CRM, based on Microsoft Outlook and Exchange and the .NET architecture, will be positioned to help ASPs and other service providers compete with Salesforce.com and other Web-native CRM ASPs.

Salesnet Extends App, Reaches for Enterprise

The Boston-based ASP announces an enhanced version of its sales force automation application, highlights offline capabilities and Web services API.

Web-Native Architecture Pays Off for ASPs

Spending on U.S Web-Native ASP services will grow to more than $1.5 billion by 2006, reports market research firm IDC.

UpShot Mixes CRM With Microsoft Office Apps

The Web-based CRM software provider says that salespeople who rely on Microsoft Office applications will find comfort — and integration — in UpShot Office, which was announced today.

Salesforce.com Is Always Just an Email Away

Dejima Direct SFA uses natural language technology to provide real-time access to salesforce.com applications from any device — all you need is email.

ManagedOps Will Support Microsoft CRM Product

The Great Plains and Siebel application outsourcing service provider announces that it will offer a hosted version of the just-announced Microsoft Customer Relationship Management.

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