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Drew Robb

BI Predictions for 2017

Self-service, cloud computing, freemium tools and better data management will be key factors in the BI market this year.

8 CRM Trends and Predictions

The experts say the cloud, AI and in-store capabilities will be important for customer relationship management software this year.

13 ERP Predictions for 2017

Experts say the cloud and IoT will be very important this year.

Buying Guide for Call Center Software

Enterprises selecting call center software have a huge array of options. These are some of the best.

Artificial Intelligence Adds Automation to IT Service Management

SunView Software's ChangeGear 7 is streamlining helpdesk processes.

What is Odoo Open Source ERP?

Odoo’s open source application offerings range beyond ERP to include such features as CRM, website building, eCommerce and BI.

Top 10 Best BPM Software Products

These are among the best business process management software options available.

Is AI the Next CRM Battleground?

Artificial intelligence is helping sales and marketing professionals do a better job of getting the right messages to the right prospects.

6 Call Center Best Practices

Having the right technology and procedures in place can help contact centers improve productivity and customer engagement.

8 Open Source BPM Software Options

Why You Need Manufacturing ERP Software

Manufacturing ERP software offers features such as supply chain management, lean and mixed mode manufacturing, and advanced planning and scheduling.

Sales Enablement Software Buying Guide

Evaluating sales enablement software? This buying guide has all you need to know.

What Is Sales Enablement Software and Do You Need It?

Sales enablement software is getting lots of interest, thanks to pressure to boost results. Does your sales team need sales enablement software?

Comprehensive Guide to Field Service Software

Field service software is changing as technologies like mobile and IoT impact customer service. Here is what you need to know.

7 Notable Data Visualization Tools

Data visualization tools are a red-hot area of business intelligence. These seven  solutions are on the leading edge of the data visualization trend.

Mobile CRM's Strengths and Weaknesses

Mobile CRM is great for some functions, like real time contact management. But other tasks are still best performed on laptops or desktops.

6 Mobile CRM Mistakes You Do Not Want to Make

With mobile CRM's ability to help sales people close deals, you want to get it right from the start. Avoid these mistakes as you plan your mobile CRM initiative.

11 Cloud ERP Software Options

Often used for two-tier ERP deployments, cloud ERP software is increasingly popular. Here are 11 cloud ERP vendors that satisfy a variety of ERP needs.

Cloud ERP Software: What ERP Market Leaders Are Doing

Though cloud ERP software may not catch up with on-premise applications any time soon, ERP market leaders are rolling out lots of options anyway.

8 Must-Have Two-Tier ERP Features

Because two-tier ERP deployments are not the same as traditional ERP projects, organizations must consider different factors when evaluating software.

6 Best Practices for Using ITSM in a DevOps World

IT service management and DevOps need not be mutually exclusive. Using ITSM and DevOps together offers benefits. These best practices will help you attain them.

Has IT Service Management Adoption Hit a Plateau?

Some organizations are dropping ITSM in favor of DevOps. Others find that IT service management lends some needed control to DevOps initiatives.

9 Data Preparation Tips for Predictive Analytics Success

Data preparation is one of the trickiest aspects of predictive analytics. Here are some tips on getting it right.

Predictive Analytics Software Buying Guide

Shopping for predictive analytics software? Here are 10 vendors you should know.

Predictive Analytics Now Easier but Still No Cake Walk

Predictive analytics is no longer the sole purview of data scientists.

8 Marketing Automation Best Practices

Aligning marketing automation with a content strategy is just one recommended marketing automation best practice.

7 Marketing Automation Companies

Interested in marketing automation? (You should be!) Familiarize yourself with seven leading marketing automation companies.

Marketing Automation's Star Is Rising

Unifying sales and marketing functions is a key marketing automation trend.

8 More CRM Options, from Aptean to Zoho

While CRM leaders like Salesforce command much of the market share, smaller vendors provide more specialized options.

4 CRM Giants: Salesforce, Microsoft Dynamics, Oracle and SAP

CRM market leader Salesforce and top-tier competitors Microsoft Dynamics, Oracle and SAP are tweaking their CRM product portfolios.

Internet of Things Adds Intelligence to Supply Chain

Companies like Whirlpool and GM are using IoT technologies for smarter supply chains.

Top 8 ERP Trends

7 Enterprise App Trends for 2015

How to Deploy Mobile Apps at Scale

Deploying the first few mobile apps is rarely a big deal – but scaling up mobile apps is another matter. We've compiled some expert advice that will help.

7 ERP Implementation Tips

ERP implementation is not for the faint of heart. These tips will increase your odds of success.

9 CRM Trends to Watch

CRM is the fastest-growing enterprise application. Not surprisingly, the market is seeing some significant changes, which we highlight here.

ERP Buying Guide: Top Tier Vendors

A handful of vendors lead the ERP market. What do they offer their customers?

CRM Market Leaders? It's Complicated

Most folks agree that Salesforce, Microsoft, Oracle and SAP dominate the enterprise CRM market. But the picture gets fuzzier in looking beyond those market leaders.

7 Significant ERP Trends

The cloud, analytics, better reporting and implementation simplicity are among trends impacting ERP implementations.

BPM and CRM Better Together

Integrating BPM and CRM can help companies make customer-facing processes more efficient and gain added insight about their customers.

Getting Good BI Without a Single Version of the Truth

A single version of the truth has long been a business intelligence goal. But should it be?

Big Data Analytics Goes Hollywood

Big Data analytics are ready for a close-up at companies involved in the movie business.

Cutting through Internet of Things Hype

The Internet of Things topped Gartner's list of most-hyped technologies last summer. But compelling business cases for IoT are beginning to emerge.

IoT in the Sky

The Internet of Things can potentially improve the aviation industry, from reducing fuel costs to better utilizing maintenance crews. But it won't be easy.

Making Government Data Less of a Disaster

Government agencies make slow but steady progress on solving their data problems.

ERP a Big Challenge for SMBs

While ERP projects challenge the largest of companies, they are especially tough for SMBs. Good thing we've got expert advice that can help.

Is Hadoop Maturity in Sight?

Gartner predicts 'anemic' growth for Hadoop in the near term. What gives?

4 Data Analytics Success Stories

Yes, there is lots of hype about data analytics. But there are also some compelling success stories, involving areas like predictive analytics.

How Is Hadoop Evolving to Meet Big Data Needs?

Author of "Hadoop: The Definitive User Guide" offers an update on the current state of Hadoop and where it is headed.

Diving into Data Lakes

A diverse group of vendors are doing more than just dipping their toes into the data lake concept.

Human Capital Management Buying Guide

Experts share tips on making human capital management implementations a success, and we include a short list of HCM vendors.

5 Key Human Capital Management Trends

Consumer-driven trends like social, cloud and easy-to-use analytics are impacting human capital management, say experts.

7 Ways Docker Containers Can Change Enterprise Apps

Docker is getting lots of buzz for its potential to improve application development and deployment – and deservedly so.

Finance Departments Need More Advanced Analytics

Finance departments must lessen their reliance on spreadsheets and look to advanced analytics to become more strategic, experts say.

9 Business Intelligence and Analytics Predictions for 2015

What's ahead for business intelligence and data analytics in 2015?

10 CRM Predictions for 2015

Cloud, integration and analytics are still among the top CRM trends in 2015, experts say.

7 Enterprise App Trends for 2015

Forget consumer apps; enterprise apps are generating real excitement in 2015.

How IoT Will Change Big Data Analytics

The Internet of Things promises to change industries such as insurance and public utilities. To enjoy the benefits, companies must change how they store and analyze Big Data.

Analytics Playing Greater Role in ERP

More ERP vendors are including analytics as a standard feature so companies are less inclined to use third-party business intelligence tools.

Cloud Analytics a Winner for SAS

Its cloud analytics business is booming, revealed SAS this week, also announcing increased support for Hadoop and strategies for addressing the data science skills gap.

5 Tips for Buying Big Data Tools

Shopping for Big Data tools can be confusing, thanks to a huge list of available products. Start by outlining Big Data goals and go from there, advise the experts.

Big Data Analytics Needs a Code of Ethics

With Big Data analytics offering the ability to create highly detailed consumer profiles, experts say companies must consider the ethical ramifications of how they use data.

Mobile CRM Buying Guide

Those who haven't already purchased mobile CRM software will likely do so soon. This expert advice will help mobile CRM buyers get the best solution for their needs.

Enterprise Software Leads IT Spending Growth

Software leads spending growth in Gartner's latest Worldwide IT Spending Forecast, coming in ahead of IT services, devices, data center systems and telecom.

8 Suggestions for Mobile CRM Success

Mobile CRM is a key tool for sales reps and other customer-facing employees, so it's important to get it right. These tips from experts will help.

Big Data Success: 10 Tips for SMEs

You don't have to be a big company to get benefits from Big Data. Experts offer advice for SMEs on leveraging Big Data for competitive advantage.

How to Buy Cloud Finance Apps

Finance and accounting (F&A) is one of the newest application categories to move to the cloud.

Application Performance Management Buying Guide

Application performance management is evolving to include software-as-a-service options in addition to more traditional framework approaches.

Cloud ERP Buying Guide

What are key considerations for companies evaluating cloud ERP? And which vendors should be on a short list?

Analyzing Microsoft-Salesforce Match-up

Both Microsoft and Salesforce will benefit from partnership, analysts say. More important, so will customers.

Top 10 Trends in Cloud ERP

More companies appear to be considering cloud ERP, according to recent Gartner research.

How to Bring Customer Focus to CRM

Too many CRM systems are designed to organize data, not actually improve customer relationships. Four tips can help companies improve their customer focus.

5 ERP Blunders and How to Avoid Them

Don't sabotage your ERP implementation even before you begin. Avoid these five mistakes that can wreck ERP projects.

Analytics, Business Intelligence Are Converging, not Merging

Increasing enterprise adoption of analytics will not cancel out a need for more traditional business intelligence, say Gartner analysts.

Open Source Vendors Blaze a Trail in Advanced Analytics

Gartner gives high marks to open source vendors in its new Magic Quadrant for Advanced Analytics.

Geographic Information Systems Buying Guide

As business cases for geographic information systems continue to emerge, more vendors are offering GIS software. Our buying guide is a good place to start.

Geographic Information Systems: Mapping out Enterprise Impact

Companies like General Motors are incorporating GIS systems into enterprise applications like CRM and business intelligence to improve decision making.

9 Tips on Using Big Data Analytics to Improve Security

Many Big Data analytics initiatives focus on marketing. But analyzing Big Data can also help companies improve security and avoid data breaches.

7 CRM Trends for 2014

Social and mobile CRM are among trends that will continue to gain momentum in 2014, predict industry experts.

Top Business Intelligence Trends For 2014

From cloud pilots to embedded business intelligence to a greater emphasis on user education, here is what experts say we can expect from BI in 2014.

Top 8 ERP Trends

Is social ERP catching on? And what about mobile ERP? Experts offer their predictions for the coming year.

Top Big Data Trends For 2014

Big Data looms larger than ever, as companies find new and more innovative ways of using it. Here, industry experts predict the top Big Data trends for the coming year.

5 Hot Big Data Startups

These five Big Data startups are attracting the interest of investors and potential customers.

Project Portfolio Management Buying Guide

Project management is a challenge for almost every organization. Project portfolio management software can help by offering a clearer view of projects, along with objectives, costs and more.

Microsoft Ups Its Game in CRM and ERP

Microsoft's update of Dynamics CRM is designed to help companies better serve empowered consumers. It is also refreshing Dynamics ERP with improved supply chain capabilities.

Can Google Apps Unseat Microsoft in the Enterprise?

Buoyed by cloud and mobile adoption, Google Apps is winning enterprise customers. Office 365 is Microsoft's alternative to Google Apps. How do they compare?

Can CRM Software Prevent Mobile Spam?

As mobile marketing efforts increase, companies must be careful not to spam their customers, experts say.

Big Business Intelligence Vendors Not Satisfying Users

Gartner research shows users care more about look and feel of BI than about integration with other enterprise apps.

Beyond Email: 5 Functions Coming to Mobile Apps

The scope of business functions that can be accomplished via mobile apps continues to grow.

Sage Transitions ERP onto the Cloud

With mobile access to data a growing requirement, Sage accelerates its cloud ERP strategy.

5 Mobile Apps for Sales Pros

Given that sales people spend so much time on the road, it isn't surprising that sales apps are catching on.

Mid-Size Business Intelligence Buying Guide

Looking for business intelligence software that doesn't feel too big or too small, but just right? You may find it from BI vendors that hit the mid-market sweet spot.

More Social CRM Companies to Watch

As interest in social CRM grows, so does the number of companies providing software that brings together CRM, sales and social functions.

Embedded Analytics Catching Fire

One of the hottest trends in business intelligence today is embedding analytics capabilities into transactional applications.

What's New with 5 Big BI Vendors

While there are plenty of business intelligence startups, long-time vendors control the market. This BI buying guide reviews solutions of five of them.

Gamification Boosts Employee Participation, Collaboration

Can gamification make employee collaboration and other business processes more effective? Experts like Deloitte think so.

Uniting CRM, Sales and Social Media

Just as CRM providers were beginning to more closely align software with sales processes, social media entered the picture. The new challenge is how to unite sales, CRM and social media.

7 Cloud ERP Startups to Watch

Has the enterprise reached a 'tipping point' when it comes to cloud-based ERP? A growing list of startups offering cloud ERP apps seem to think so.

Getting Business Travel Expenses under Control with HCM

While business travel can seem tortuous, it's a piece of cake compared to managing employee travel expenses. Human capital management (HCM) software can help.

Pivotal Aims to Disrupt Cloud, Big Data Analytics

A startup called Pivotal, headed by VMWare's former CEO, wants to be the go-to cloud operating system. And it wants to shift analytics focus from Big Data to fast data.

Is Cloud-based ERP Inevitable?

ERP has not been as quick as other enterprise applications to move to the cloud. But that doesn't mean it won't get there, say industry watchers.

Using Big Data to Fight Fraud

While Big Data can be useful in fighting fraud, traditional business intelligence tools aren't much help.

Putting a Social Spin on HCM

Human capital management (HCM) vendors are focusing on social recruitment as social channels become an important source of job referrals and recommendations.

5 More Buzz-worthy Big Data Analytics Apps

The number of analytics applications designed to help enterprises leverage Big Data is getting bigger all the time. Here are five that got our attention.

5 Buzz-worthy Big Data Analytics Apps

The marriage of Big Data and analytics will likely yield some powerful business benefits. Here are five buzz-worthy Big Data analytics apps.

In the Contact Center: Speech Analytics Software Buying Guide

Speech analytics software is seeing rapid growth in the call center, thanks to its ability to reveal customer insights. Here are five popular options for prospective buyers.

SaaS, Big Data and More: Speech Analytics in the Contact Center

Speech analytics has caught on in the contact center. It's likely to become even more popular, thanks to Big Data, SaaS and other trends.

Top 10 Mobile Business Intelligence Apps

Mobile BI moves the needle on productivity by giving people access to the data they need to do their jobs on their smartphones and tablets.

Microsoft Dynamics Gets More Pervasive BI in Latest Upgrade

Microsoft's latest upgrade of its Dynamics ERP software includes added business intelligence features and is designed to help companies respond to rapidly changing business requirements.

6 Cool Social CRM Tools

There are so many new CRM tools that leverage social media platforms, distributed analytics and mobile devices, it's tough to keep track of them all.

Top 5 CRM Trends for 2013

From "interconnected" business intelligence to added attention from the C-suite, here are five trends that will shape CRM in 2013.

Big Data and Beyond: 10 BI Trends for 2013

Big Data will continue to dominate business intelligence in 2013, but experts are beginning to see a growing sophistication in how companies use it.

Top Ten ERP Trends

From the cloud to social, how are software trends impacting ERP? And is the economy impacting ERP choices?

Oracle Accelerates JD Edwards ERP

Oracle updates its JD Edwards ERP suite with business accelerators designed to ease implementation and satisfy special industry needs.

Retailers Harness Big Data for a CRM Boost

Williams Sonoma and Expedia are among the companies analyzing Big Data and applying the insights to improve marketing campaigns and refine CRM strategies.

Human Capital Management Buying Guide: Kenexa, Workday and More

Thanks to the success of SaaS human capital management, providers of on-premise HCM software are incorporating the cloud into their solutions.

Human Capital Management Buying Guide: Oracle, SAP, Salesforce

Human capital management's star is rising in the enterprise, and all of the major software vendors are eager to hitch a ride.

SAS Says Speed Key to Marketing and Fraud Detection Analytics

SAS hopes to address the need for analytics speed of two key business functions, marketing and risk management, with a series of new products.

SAS Questions Big Data Approaches of SAP, Oracle

Database-centric approaches like those used by SAP and Oracle are fine for querying and reporting but not for true Big Data analytics, says SAS.

SMB ERP Buying Guide for Oracle, Microsoft and SAP

While Oracle, Microsoft and SAP offer ERP software primarily geared toward larger enterprises, they also have solutions appropriate for SMBs.

Workforce Optimization Software Buying Guide

With its emphasis on getting the best performance from call center agents, workforce optimization is one of the most critical areas of focus for call centers.

Can Yammer Help Microsoft Conquer the World -- Again?

Microsoft bought Yammer to give it a leg up in the burgeoning social software space. But how will it do that, exactly?

Call Center Software Suite Buying Guide

Buying guide focuses on four of the biggest providers of call center software suites, with products geared toward large enterprises.

VMware Puts Virtual Spin on Big Data

After years of dealing with servers, PCs and storage arrays, VMware "gets" enterprise applications and is moving heavily into the virtualization of software.

6 Key Call Center Trends

As the call center has evolved into a key customer service channel, the agent role has grown more sophisticated and so has the software that supports it.

Open Source ERP Buyer's Guide

Open source is still a small subset of the ERP market, yet its promise of low cost and added flexibility means it merits investigation, especially for entry-level ERP deployments.

EMC Morphs from Storage into Big Data Analytics

EMC's high-profile partnership with SAS and acquisition of Pivotal Labs are part of the storage vendor's plan to become a force in Big Data and business intelligence.

Losing Applications in the Cloud: The Growing Necessity for Capacity Management

While virtualization offers many benefits, it also makes it tougher for IT to manage application performance. Experts say capacity management, a discipline from the mainframe days, can help.

Social Features Can Revive Intranets

Many intranets fail with users because they contain outdated information, poor collaboration features and badly organized data. Experts say social tools such as tagging and user polls can boost intranet usefulness and create user interest.

Six Tools Put New Twist on Business Intelligence

At Gartner's recent BI Summit, six business intelligence tools caught the eye of our roving reporter. All provide interesting new twists on traditional business intelligence approaches, often by providing real-time or predictive capabilities.

Is SQL Server 2012 a Bid for Business Intelligence Greatness?

Microsoft talked up new Big Data and business intelligence capabilities built into SQL Server 12 during last month’s launch. But it’s not a business intelligence be-all and end-all, say the experts.

Two-tier Strategy a Way to 'Reinvigorate' ERP

Why would a company want to use a two-tier ERP strategy? There are plenty of reasons, say the experts, including increased business agility and lower costs.

Visualization Broadens Business Intelligence's Appeal

Visualization is taking business intelligence out of the realm of specialists and making it more accessible to "average" users.

Gartner Taps Predictive Analytics as Next Big Business Intelligence Trend

Because analytics is the "combustion engine of business," organizations invest in business intelligence even when times are tough. Gartner predicts the next big phase for business intelligence will be a move toward more simulation and extrapolation.

Business Intelligence Is Booming, Gartner Finds

From automation to data warehouse consolidation, Gartner's BI Summit was all about making better decisions. While companies are spending big on business intelligence, they aren't always getting good results, said Gartner analyst Rita Sallam.

Buyer's Guide: Is Cloud ERP Right for You?

While big software companies like SAP are introducing cloud computing into their previously on-premise ERP product lines, they are playing catch-up to pure cloud plays like NetSuite and Plex Online. Here experts suggest key questions to ask to determine which solution is right for you.

Buyer's Guide: Business Intelligence in the Cloud

While there is plenty of hype about business intelligence in the cloud, even vendors encourage companies to take a measured approach to deploying it.

Gartner's 2012 Magic Quadrant: Do Business Intelligence Vendors Lack Vision?

While Leaders and Niche Players abound in Gartner's 2012 Magic Quadrant for Business Intelligence, only two companies placed in the Challenger category and Gartner didn't name any vendors as Visionaries. What gives?

Big Data Buyer's Guide, Part Two: IBM, SAS, Pentaho and More

Oracle and SAP have commanded much of the buzz around Big Data with their respective Exalytics and HANA products. But plenty of other vendors, including IBM and SAS, offer alternative approaches to dealing with Big Data.

In-Memory Analytics Buyer's Guide: Oracle Big Data/Exalytics Appliances vs. SAP HANA

Big Data has become a super-heated area of the business intelligence landscape, with companies hoping to extract actionable insights from their growing stores of data. Oracle and SAP are among the vendors introducing solutions designed to help them do so

SAP v Oracle: Battle of the ERP Giants

SAP dominates the ERP market, commanding 24 percent of total ERP market share in 2010, with Oracle close behind, with 18 percent of the market in 2010. The rivalry is heating up even more following SAP CTO Vishal Sikka’s recent comments that SAP plans to support its flagship Business Suite ERP software on its HANA in-memory database platform by the end of 2012. Industry observers see this as a move to entice companies to choose HANA over Oracle databases.

'Epic' Lawsuits Among ERP Predictions for 2012

Enterprise resource planning (ERP) systems are supposed to help management predict, plan and execute. Some do it better than others. So it is with some trepidation that we embarked upon a quest to predict the coming year for ERP.

Seven Business Intelligence Predictions for 2012

From Big Data to the cloud, what will shape the business intelligence market in 2012.

Eight CRM Predictions for 2012

CRM had a good year in 2011 with its highest revenues in many years. So what does the future hold? EnterpriseAppsToday asked CRM analysts and industry experts for their predictions for the year ahead.

Cloud Momentum Grows with SAP Bid for SuccessFactors

SAP’s planned acquisition of SuccessFactors demonstrates that enterprise software vendors cannot ignore the growing importance of the cloud.

Oracle CRM and Business Intelligence in Two Real-World Environments

Two case studies from Oracle OpenWorld: Using CRM and business intelligence for success.

The Cloud CRM Market: Microsoft, Salesforce, SAP, Oracle and More

The cloud CRM market is a crowded one, so we offer an overview of the biggest names in our cloud CRM buying guide.

HTML5 Will Transform Mobile Business Intelligence and CRM

HTML5 will lead to richer mobile BI and CRM apps that can be used across browsers and devices.

SAP Wrestles with ERP Complexity

SAP ERP spans the entire enterprise, so of course it's complicated. But the company is working on ways to make ERP easier to use.

Which Microsoft ERP System Is Right for You?

There are four Microsoft Dynamics ERP systems; which one is right for you?

An In-Depth Look at Oracle Fusion Applications

What does the formal launch of Fusion mean for existing Oracle CRM and ERP users?

Oracle Speeds Up Business Intelligence, CRM and ERP

The big theme at this at this week's OpenWorld was speeding up Oracle applications with 'big data' analytics.

ERP Still Haunted by Implementation Challenges

Vendors have made strides making ERP easier to use, but tighter IT budgets mean that users have little patience for implementation problems.

What is Odoo Open Source ERP?

We look at Odoo’s open source software offerings, which go beyond ERP to include features such as CRM, e-commerce and BI.

Oracle CRM Buying Guide

Oracle offers four customer relationship management (CRM) products within its enterprise applications portfolio – which one is right for you?

Open Source Business Intelligence Heats Up

Open source business intelligence is growing faster than the rest of the BI market, according to a recent study.

Business Intelligence Buying Guide for Small Businesses

The business intelligence vendors covered in our SMB buying guide may not be well known, but they're worth checking out.

Midmarket Business Intelligence Buying Guide

Open source and easy-to-use business intelligence tools dominate the midmarket.

Is it Time to Add Google+ to Social CRM Tools?

The meteoric rise of Google+ means it's only a matter of time until social CRM and social media monitoring tools begin tracking the service.

Small Business CRM Buying Guide

Sage, Zoho and NetSuite are just three of the vendors covered in our SMB CRM guide.

Midmarket CRM Buying Guide

CDC Software, SalesLogix and SugarCRM are among the vendors covered in our midmarket CRM buying guide.

ERP Buyer's Guide for Small Businesses

Our small business ERP buying guide includes names like NetSuite, Exact Max, Epicor and Syspro.

Midmarket ERP Buyer's Guide

SAP, Oracle and Microsoft still rule, but a number of smaller ERP vendors bear watching.

Business Intelligence Must Mesh with Your Business to Work

Business intelligence solutions must be easy to use and fit into the way your employees work if your BI system is going to be a success.

Gartner Business Intelligence Summit Reveals Changing, Growing BI Market

Business intelligence trends include data discovery and dashboard growth, soaring BI revenue and bullish forecasts, and emerging companies challenging the top tier vendors.

Social CRM Dominates Gartner 360 CRM Conference

Social CRM was everywhere at this week's Gartner 360 CRM conference.

Top Ten Mobile CRM Apps

These 10 mobile CRM apps help sales people on the go boost their productivity and keep their managers in the loop. 

Social CRM Changes the Definition of Customer Relationship Management

Thanks to social media, consumers now control the dialogue with companies, and CRM systems must adapt.

Who is Leading in Social CRM?

Social CRM will be a $1 billion market this year, but who will lead it?

Ten Great Mobile Business Intelligence Apps

With the market for mobile business intelligence about to take off, we look at some of the coolest mobile BI apps.

Ten More ERP Trends: Open Source and Pricing Pressures

The rise of open source ERP and new startups is pressuring big vendors like Oracle and SAP.

Enterprise ERP Buyer's Guide: SAP, Oracle and Microsoft

Through acquisition and attrition, the three tech giants have come to dominate the ERP market for large enterprises.

The Top 10 Trends in ERP

Led by CRM and business intelligence needs, the enterprise resource planning (ERP) market remains strong.

Open Source Business Intelligence: What Are Your Options?

From focused BI tools to full product suites, we give you an overview of the open source business intelligence market.

Is Apple's iPad Changing CRM and Business Intelligence?

Some big-name companies, like MicroStrategy and SAP, are betting that the answer is 'yes.'

Ten Benefits of Business Intelligence Software

Business intelligence software benefits companies in many ways, 10 of which are detailed here.

Manufacturer Boosts Sales with Oracle CRM and Business Intelligence

Pella turned to Oracle to integrate its manufacturing and customer relationship management applications.

Oracle Marries Business Intelligence with CRM, ERP in New Fusion Apps

Oracle will combine BI with CRM and ERP in its biggest-ever software release.

Business Intelligence Buyer's Guide for Enterprises

The enterprise BI market may be dominated by the likes of SAP, Oracle and IBM, but smaller names like Information Builders also have much to offer.

The Top Ten Trends in Business Intelligence

Mobile devices, the cloud and pesky startups are just a few of the trends altering the business intelligence landscape.

Open Source CRM Opportunity May Be in the Cloud

Enterprises may be slow to adopt open source CRM, but the real market for the software may be in SaaS and cloud computing deployments.

CRM Buyer's Guide: Which Enterprise CRM Tool Is Right for You?

From Oracle and Salesforce.com to Sword Ciboodle, we've got the customer relationship management (CRM) market covered.

Oracle Takes Aim at Salesforce.com

Oracle unveils new CRM and applications products at OracleWorld — and unleashes criticism at competitor Salesforce.com.

The Top Six Trends in Enterprise Customer Relationship Management (CRM)

The cloud, smarter analytics, social media and mobile devices are just some of the trends that are rapidly changing the CRM market.

Business Intelligence Vendors Wrestle with Mergers, the Cloud and Open Source

The business intelligence market has changed dramatically in recent years, with mergers, the cloud, open source alternatives and new startups pressuring top vendors like IBM and Oracle.

Will FTC Online Tracking Restrictions Hurt CRM?

The FTC wants Internet users to be able to opt out of online behavior tracking. What could that mean for customer relationship management (CRM) and data mining programs?

Trust, Mistrust and Consumer Information

Legislation on data retention adds to the storage management burden. Nonetheless, strict adherence to the law can have its benefits.

The Four Perils of CRM and How to Avoid Them

Customer Relationship Management continues to grow in popularity as companies deploy the technology to improve the bottom line. But many CRM projects fail and some actually drive customers away and dilute earnings. Here are some of the biggest CRM pitfalls.

 
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