Drew Robb
Pivotal Aims to Disrupt Cloud, Big Data Analytics
May 10, 2013A startup called Pivotal, headed by VMWare's former CEO, wants to be the go-to cloud operating system. And it wants to shift analytics focus from Big Data to fast data.
Is Cloud-based ERP Inevitable?
May 6, 2013ERP has not been as quick as other enterprise applications to move to the cloud. But that doesn't mean it won't get there, say industry watchers.
Using Big Data to Fight Fraud
April 18, 2013While Big Data can be useful in fighting fraud, traditional business intelligence tools aren't much help.
Putting a Social Spin on HCM
April 16, 2013Human capital management (HCM) vendors are focusing on social recruitment as social channels become an important source of job referrals and recommendations.
5 More Buzz-worthy Big Data Analytics Apps
April 10, 2013The number of analytics applications designed to help enterprises leverage Big Data is getting bigger all the time. Here are five that got our attention.
5 Buzz-worthy Big Data Analytics Apps
March 28, 2013The marriage of Big Data and analytics will likely yield some powerful business benefits. Here are five buzz-worthy Big Data analytics apps.
In the Contact Center: Speech Analytics Software Buying Guide
February 26, 2013Speech analytics software is seeing rapid growth in the call center, thanks to its ability to reveal customer insights. Here are five popular options for prospective buyers.
SaaS, Big Data and More: Speech Analytics in the Contact Center
February 19, 2013Speech analytics has caught on in the contact center. It's likely to become even more popular, thanks to Big Data, SaaS and other trends.
Top 10 Mobile Business Intelligence Apps
February 14, 2013Thanks to a plethora of mobile apps, like the 10 featured here, business people can perform a variety of business intelligence tasks on their smartphones and tablets.
Microsoft Dynamics Gets More Pervasive BI in Latest Upgrade
February 6, 2013Microsoft's latest upgrade of its Dynamics ERP software includes added business intelligence features and is designed to help companies respond to rapidly changing business requirements.
6 Cool Social CRM Tools
January 17, 2013There are so many new CRM tools that leverage social media platforms, distributed analytics and mobile devices, it's tough to keep track of them all.
Top 5 CRM Trends for 2013
January 14, 2013From "interconnected" business intelligence to added attention from the C-suite, here are five trends that will shape CRM in 2013.
Big Data and Beyond: 10 BI Trends for 2013
January 2, 2013Big Data will continue to dominate business intelligence in 2013, but experts are beginning to see a growing sophistication in how companies use it.
Top Ten ERP Trends
December 21, 2012From the cloud to social, how are software trends impacting ERP? And is the economy impacting ERP choices?
Oracle Accelerates JD Edwards ERP
December 11, 2012Oracle updates its JD Edwards ERP suite with business accelerators designed to ease implementation and satisfy special industry needs.
Retailers Harness Big Data for a CRM Boost
November 16, 2012Williams Sonoma and Expedia are among the companies analyzing Big Data and applying the insights to improve marketing campaigns and refine CRM strategies.
Human Capital Management Buying Guide: Kenexa, Workday and More
November 8, 2012Thanks to the success of SaaS human capital management, providers of on-premise HCM software are incorporating the cloud into their solutions.
Human Capital Management Buying Guide: Oracle, SAP, Salesforce
October 31, 2012Human capital management's star is rising in the enterprise, and all of the major software vendors are eager to hitch a ride.
SAS Says Speed Key to Marketing and Fraud Detection Analytics
October 22, 2012SAS hopes to address the need for analytics speed of two key business functions, marketing and risk management, with a series of new products.
SAS Questions Big Data Approaches of SAP, Oracle
October 16, 2012Database-centric approaches like those used by SAP and Oracle are fine for querying and reporting but not for true Big Data analytics, says SAS.
SMB ERP Buying Guide for Oracle, Microsoft and SAP
October 9, 2012While Oracle, Microsoft and SAP offer ERP software primarily geared toward larger enterprises, they also have solutions appropriate for SMBs.
Workforce Optimization Software Buying Guide
October 2, 2012With its emphasis on getting the best performance from call center agents, workforce optimization is one of the most critical areas of focus for call centers.
Can Yammer Help Microsoft Conquer the World -- Again?
September 25, 2012Microsoft bought Yammer to give it a leg up in the burgeoning social software space. But how will it do that, exactly?
Call Center Software Suite Buying Guide
September 18, 2012Buying guide focuses on four of the biggest providers of call center software suites, with products geared toward large enterprises.
VMware Puts Virtual Spin on Big Data
August 29, 2012After years of dealing with servers, PCs and storage arrays, VMware "gets" enterprise applications and is moving heavily into the virtualization of software.
6 Key Call Center Trends
August 13, 2012As the call center has evolved into a key customer service channel, the agent role has grown more sophisticated and so has the software that supports it.
Open Source ERP Buyer's Guide
August 3, 2012Open source is still a small subset of the ERP market, yet its promise of low cost and added flexibility means it merits investigation, especially for entry-level ERP deployments.
EMC Morphs from Storage into Big Data Analytics
July 17, 2012EMC's high-profile partnership with SAS and acquisition of Pivotal Labs are part of the storage vendor's plan to become a force in Big Data and business intelligence.
Losing Applications in the Cloud: The Growing Necessity for Capacity Management
June 28, 2012While virtualization offers many benefits, it also makes it tougher for IT to manage application performance. Experts say capacity management, a discipline from the mainframe days, can help.
Social Features Can Revive Intranets
June 12, 2012Many intranets fail with users because they contain outdated information, poor collaboration features and badly organized data. Experts say social tools such as tagging and user polls can boost intranet usefulness and create user interest.
Six Tools Put New Twist on Business Intelligence
June 7, 2012At Gartner's recent BI Summit, six business intelligence tools caught the eye of our roving reporter. All provide interesting new twists on traditional business intelligence approaches, often by providing real-time or predictive capabilities.
Is SQL Server 2012 a Bid for Business Intelligence Greatness?
May 23, 2012Microsoft talked up new Big Data and business intelligence capabilities built into SQL Server 12 during last month’s launch. But it’s not a business intelligence be-all and end-all, say the experts.
Two-tier Strategy a Way to 'Reinvigorate' ERP
May 14, 2012Why would a company want to run two ERP systems? There are plenty of reasons, say the experts, including increased business agility and lower costs.
Visualization Broadens Business Intelligence's Appeal
May 2, 2012Visualization is taking business intelligence out of the realm of specialists and making it more accessible to "average" users.
Gartner Taps Predictive Analytics as Next Big Business Intelligence Trend
April 17, 2012Because analytics is the "combustion engine of business," organizations invest in business intelligence even when times are tough. Gartner predicts the next big phase for business intelligence will be a move toward more simulation and extrapolation.
Business Intelligence Is Booming, Gartner Finds
April 6, 2012From automation to data warehouse consolidation, Gartner's BI Summit was all about making better decisions. While companies are spending big on business intelligence, they aren't always getting good results, said Gartner analyst Rita Sallam.
Buyer's Guide: Is Cloud ERP Right for You?
April 5, 2012While big software companies like SAP are introducing cloud computing into their previously on-premise ERP product lines, they are playing catch-up to pure cloud plays like NetSuite and Plex Online. Here experts suggest key questions to ask to determine which solution is right for you.
Buyer's Guide: Business Intelligence in the Cloud
March 22, 2012While there is plenty of hype about business intelligence in the cloud, even vendors encourage companies to take a measured approach to deploying it.
Gartner's 2012 Magic Quadrant: Do Business Intelligence Vendors Lack Vision?
March 20, 2012While Leaders and Niche Players abound in Gartner's 2012 Magic Quadrant for Business Intelligence, only two companies placed in the Challenger category and Gartner didn't name any vendors as Visionaries. What gives?
Big Data Buyer's Guide, Part Two: IBM, SAS, Pentaho and More
February 27, 2012Oracle and SAP have commanded much of the buzz around Big Data with their respective Exalytics and HANA products. But plenty of other vendors, including IBM and SAS, offer alternative approaches to dealing with Big Data.
In-Memory Analytics Buyer's Guide: Oracle Big Data/Exalytics Appliances vs. SAP HANA
February 8, 2012Big Data has become a super-heated area of the business intelligence landscape, with companies hoping to extract actionable insights from their growing stores of data. Oracle and SAP are among the vendors introducing solutions designed to help them do so
SAP v Oracle: Battle of the ERP Giants
January 26, 2012SAP dominates the ERP market, commanding 24 percent of total ERP market share in 2010, with Oracle close behind, with 18 percent of the market in 2010. The rivalry is heating up even more following SAP CTO Vishal Sikka’s recent comments that SAP plans to support its flagship Business Suite ERP software on its HANA in-memory database platform by the end of 2012. Industry observers see this as a move to entice companies to choose HANA over Oracle databases.
'Epic' Lawsuits Among ERP Predictions for 2012
January 17, 2012Enterprise resource planning (ERP) systems are supposed to help management predict, plan and execute. Some do it better than others. So it is with some trepidation that we embarked upon a quest to predict the coming year for ERP.
Seven Business Intelligence Predictions for 2012
January 5, 2012From Big Data to the cloud, what will shape the business intelligence market in 2012.
Eight CRM Predictions for 2012
December 28, 2011CRM had a good year in 2011 with its highest revenues in many years. So what does the future hold? EnterpriseAppsToday asked CRM analysts and industry experts for their predictions for the year ahead.
Cloud Momentum Grows with SAP Bid for SuccessFactors
December 20, 2011SAP’s planned acquisition of SuccessFactors demonstrates that enterprise software vendors cannot ignore the growing importance of the cloud.
Oracle CRM and Business Intelligence in Two Real-World Environments
November 11, 2011Two case studies from Oracle OpenWorld: Using CRM and business intelligence for success.
The Cloud CRM Market: Microsoft, Salesforce, SAP, Oracle and More
November 2, 2011The cloud CRM market is a crowded one, so we offer an overview of the biggest names in our cloud CRM buying guide.
HTML5 Will Transform Mobile Business Intelligence and CRM
October 18, 2011HTML5 will lead to richer mobile BI and CRM apps that can be used across browsers and devices.
SAP Wrestles with ERP Complexity
October 14, 2011SAP ERP spans the entire enterprise, so of course it's complicated. But the company is working on ways to make ERP easier to use.
Microsoft ERP Buying Guide: The Many Flavors of Microsoft ERP
October 11, 2011Microsoft offers four Dynamics ERP systems; which one is right for you?
An In-Depth Look at Oracle Fusion Applications
October 10, 2011What does the formal launch of Fusion mean for existing Oracle CRM and ERP users?
Oracle Speeds Up Business Intelligence, CRM and ERP
October 4, 2011The big theme at this at this week's OpenWorld was speeding up Oracle applications with 'big data' analytics.
ERP Still Haunted by Implementation Challenges
September 27, 2011Vendors have made strides making ERP easier to use, but tighter IT budgets mean that users have little patience for implementation problems.
Oracle CRM Buying Guide
September 12, 2011Oracle offers four customer relationship management (CRM) products within its enterprise applications portfolio – which one is right for you?
Open Source Business Intelligence Heats Up
August 17, 2011Open source business intelligence is growing faster than the rest of the BI market, according to a recent study.
Business Intelligence Buying Guide for Small Businesses
August 11, 2011The business intelligence vendors covered in our SMB buying guide may not be well known, but they're worth checking out.
Midmarket Business Intelligence Buying Guide
August 9, 2011Open source and easy-to-use business intelligence tools dominate the midmarket.
Is it Time to Add Google+ to Social CRM Tools?
July 22, 2011The meteoric rise of Google+ means it's only a matter of time until social CRM and social media monitoring tools begin tracking the service.
Small Business CRM Buying Guide
July 20, 2011Sage, Zoho and NetSuite are just three of the vendors covered in our SMB CRM guide.
Midmarket CRM Buying Guide
July 14, 2011CDC Software, SalesLogix and SugarCRM are among the vendors covered in our midmarket CRM buying guide.
ERP Buyer's Guide for Small Businesses
July 7, 2011NetSuite, CDC Software and Syspro are just some of the names covered in our small business ERP buying guide.
Midmarket ERP Buyer's Guide
June 8, 2011SAP, Oracle and Microsoft still rule, but a number of smaller ERP vendors bear watching.
Business Intelligence Must Mesh with Your Business to Work
May 12, 2011Business intelligence solutions must be easy to use and fit into the way your employees work if your BI system is going to be a success.
Gartner Business Intelligence Summit Reveals Changing, Growing BI Market
May 6, 2011Business intelligence trends include data discovery and dashboard growth, soaring BI revenue and bullish forecasts, and emerging companies challenging the top tier vendors.
Social CRM Dominates Gartner 360 CRM Conference
April 1, 2011Social CRM was everywhere at this week's Gartner 360 CRM conference.
Top Ten Mobile CRM Apps
March 17, 2011What could be more important to a sales force than mobility? Here are 10 mobile CRM apps for sales people on the go.
Social CRM Changes the Definition of Customer Relationship Management
February 15, 2011Thanks to social media, consumers now control the dialogue with companies, and CRM systems must adapt.
Who is Leading in Social CRM?
February 10, 2011Social CRM will be a $1 billion market this year, but who will lead it?
Ten Great Mobile Business Intelligence Apps
January 28, 2011With the market for mobile business intelligence about to take off, we look at some of the coolest mobile BI apps.
Ten More ERP Trends: Open Source and Pricing Pressures
January 26, 2011The rise of open source ERP and new startups is pressuring big vendors like Oracle and SAP.
Enterprise ERP Buyer's Guide: SAP, Oracle and Microsoft
January 3, 2011Through acquisition and attrition, the three tech giants have come to dominate the ERP market for large enterprises.
The Top 10 Trends in ERP
December 13, 2010Led by CRM and business intelligence needs, the enterprise resource planning (ERP) market remains strong.
Open Source Business Intelligence: What Are Your Options?
November 24, 2010From focused BI tools to full product suites, we give you an overview of the open source business intelligence market.
Is Apple's iPad Changing CRM and Business Intelligence?
November 22, 2010Some big-name companies, like MicroStrategy and SAP, are betting that the answer is 'yes.'
Manufacturer Boosts Sales with Oracle CRM and Business Intelligence
November 4, 2010Pella turned to Oracle to integrate its manufacturing and customer relationship management applications.
Oracle Marries Business Intelligence with CRM, ERP in New Fusion Apps
October 29, 2010Oracle will combine BI with CRM and ERP in its biggest-ever software release.
Business Intelligence Buyer's Guide for Enterprises
October 11, 2010The enterprise BI market may be dominated by the likes of SAP, Oracle and IBM, but smaller names like Information Builders also have much to offer.
The Top Ten Trends in Business Intelligence
October 8, 2010Mobile devices, the cloud and pesky startups are just a few of the trends altering the business intelligence landscape.
Open Source CRM Opportunity May Be in the Cloud
October 7, 2010Enterprises may be slow to adopt open source CRM, but the real market for the software may be in SaaS and cloud computing deployments.
CRM Buyer's Guide: Which Enterprise CRM Tool Is Right for You?
October 6, 2010From Oracle and Salesforce.com to Sword Ciboodle, we've got the customer relationship management (CRM) market covered.
Oracle Takes Aim at Salesforce.com
September 21, 2010Oracle unveils new CRM and applications products at OracleWorld — and unleashes criticism at competitor Salesforce.com.
The Top Six Trends in Enterprise Customer Relationship Management (CRM)
September 13, 2010The cloud, smarter analytics, social media and mobile devices are just some of the trends that are rapidly changing the CRM market.
Business Intelligence Vendors Wrestle with Mergers, the Cloud and Open Source
August 31, 2010The business intelligence market has changed dramatically in recent years, with mergers, the cloud, open source alternatives and new startups pressuring top vendors like IBM and Oracle.
Will FTC Online Tracking Restrictions Hurt CRM?
August 18, 2010The FTC wants Internet users to be able to opt out of online behavior tracking. What could that mean for customer relationship management (CRM) and data mining programs?
Trust, Mistrust and Consumer Information
January 27, 2004Legislation on data retention adds to the storage management burden. Nonetheless, strict adherence to the law can have its benefits.
The Four Perils of CRM and How to Avoid Them
October 28, 2002Customer Relationship Management continues to grow in popularity as companies deploy the technology to improve the bottom line. But many CRM projects fail and some actually drive customers away and dilute earnings. Here are some of the biggest CRM pitfalls.
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