Follow That Customer

January 10, 2003

In this economy, no one can afford to let a customer get away.

Strip Clubs

February 8, 2002

Not surprisingly, Las Vegas is an excellent paradigm of good customer service. After all, people keep coming back for some reason.

Use It or Lose Them

January 17, 2002

When your business phone rings, you answer it. So why are all those emails from customers sitting unanswered?

Don't You Trust Me?

December 5, 2001

Would you buy a used car from this site? All the great marketing in the world won't succeed in getting consumers to buy from your site if you haven't earned their trust.