Jonathan Jackson
Follow That Customer
January 10, 2003In this economy, no one can afford to let a customer get away.
Strip Clubs
February 8, 2002Not surprisingly, Las Vegas is an excellent paradigm of good customer service. After all, people keep coming back for some reason.
Use It or Lose Them
January 17, 2002When your business phone rings, you answer it. So why are all those emails from customers sitting unanswered?
Don't You Trust Me?
December 5, 2001Would you buy a used car from this site? All the great marketing in the world won't succeed in getting consumers to buy from your site if you haven't earned their trust.