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Kevin Newcomb

Oracle, NetSuite End Small Business Agreement

June 21, 2004

The two companies agreed to end their three-year deal to sell a version of NetSuite as the Oracle Small Business Suite.

Salesnet Delivers Vertical Editions

June 16, 2004

Salesnet is the first on-demand CRM vendor to go to market with its promised industry-specific editions catering to targeted vertical markets.

Best Software to Deliver 'Best Suites'

June 15, 2004

The business management software provider unveiled plans to combine the strength of its many product lines to deliver industry-specific solutions.

Onyx Strikes Contact Center/CRM Integration Deal

June 14, 2004

Onyx and Interactive Intelligence will deliver a connector between Onyx's Web-based CRM solution and Interactive Intelligence's contact center automation software product.

Salesforce.com Hits Bump on Road to IPO

June 8, 2004

Excessive media coverage has caused the on-demand CRM provider to delay its offering, but the road to an IPO has now been cleared.

NetSuite Beefs Up ERP Functions

May 27, 2004

Latest release continues path of bringing high-end ERP features online to make them available to the lower end of the market.

Entellium Turns Its Attention to America

May 11, 2004

The on-demand CRM market got a bit more crowded today when Entellium, which has served the Asia-Pacific market for four years, made its hosted CRM suite available in North America.

RightNow Files for IPO

May 11, 2004

ASP market showing maturity as IPO trend continues.

Salesnet Debuts Preconfigured CRM Solution for CustomerCentric Selling

April 21, 2004

Salesnet CCS Edition helps customers reinforce the best practices they have been trained on through pre-configured CCS sales processes, including templates, fields, layouts and workflow.

NetSuite Expands UK Operations

March 18, 2004

The small business ASP expanded both its direct and channel sales programs and named a vice president to oversee operations there.

Salesnet Debuts New Sales Strategy

March 8, 2004

The 'Guided Performance Selling' strategy extends the ASP model with three core components -- software-as-a-service, configuration-as-a-service, and integration-as-a-service.

RightNow Locator Leads Customers Offline

March 8, 2004

The latest version of the hosted online store-finder solution helps customers find retail locations and product availability to simplify offline conversions.

NetSuite 9.5 Adds Billing, Analytics and Communications Features

March 3, 2004

The new features include line-item billing, customer mining and segmentation tools, and no-click e-mail integration.

Onyx Brings CRM to Local Government

March 1, 2004

Onyx CitiServe is designed specifically for U.S. cities and counties to more effectively manage citizen requests.

Ultimate Software Focuses On Customer Service

February 25, 2004

The Web-based payroll and workforce management provider has debuted a 'Passion for Perfection' initiative.

Salesnet Improves UI

February 23, 2004

The multi-windowed user interface provides faster access to data and enhanced configurability.

RightNow "Tune-Ups" Keep Customers' Engines Running

February 9, 2004

RightNow's proactive Tune-Up program shares customer service best practices to optimize each customer's unique business processes.

RightNow's Year-end Financials Prove On Demand Is In Demand

January 28, 2004

The CRM provider saw its 20th consecutive quarter of revenue growth, 7th consecutive quarter of positive cash-flow.

LivePerson Adds Island Data Assets

January 6, 2004

Express Response hosted knowledgebase product and customers acquired for approximately $3.0 million; transaction expected to increase monthly revenue by 8%.

Salesforce.com Plans IPO

December 18, 2003

The on-demand CRM provider has filed a registration statement with the SEC for a proposed initial public offering of its common stock.

NetSuite Adds Customization Features

December 15, 2003

NetSuite customization is a major breakthrough because it solves two problems facing the small businesses using hosted applications. NetSuite eliminates 'one size fits all' solutions and enables upgrades of customized applications.

Siebel Adds Customer Support Module to CRM OnDemand Suite

November 25, 2003

The module provides customers interaction tracking for Siebel CRM OnDemand--UpShot Edition.

RightNow Joins Anti-spam Coalition, Expands Global Operations

November 24, 2003

The Network Advertising Initiative's Email Service Provider Coalition aims to support legitimate marketers' fight against spam.

Salesnet's ASP CRM Now OEM?

November 17, 2003

Online CRM provider Salesnet unveiled its OEM Partner program and 'application syndication' strategy, which allows technology partners to implement a private-label version of Salesnet's application integrated with the partner's own software.

Competitors Fire Back at Siebel...Again

October 22, 2003

Following last week's announcement by Siebel Systems that it will acquire hosted CRM provider UpShot, competitors fired the requisite counterstrike offering UpShot users assistance in migrating to their CRM platform.

NetSuite Debuts Down Under

October 21, 2003

Continuing a global expansion that began earlier this month in the UK, NetSuite brings its hosted business applications to Australia.

Salesnet Gives CRM Integration a Twist

October 13, 2003

To address the need for integration between Salesnet's CRM application and legacy back-end systems in a way that better fit in with Salesnet's ASP philosophy, Salesnet turned to AptSoft for an 'integration-as-a-service' approach.

NetSuite Arrives in UK

October 10, 2003

NetSuite and Oracle Small Business Suite been completely localized for the UK market

Salesforce.com Takes a Simpler Approach to Voice-enablement

October 6, 2003

Salesforce.com will bring Metro One's Infone enhanced directory and personal assistant service to salesforce.com subscribers.

Siebel Misses the Mark with Hosted Offering

October 3, 2003

Yesterday's long-rumored announcement that Siebel was jumping into the hosted CRM space with Siebel CRM OnDemand garnered a less-than-exuberant response from the industry.

RightNow CEO Foresees End of Software Dinosaurs

September 23, 2003

The hosted customer service and support solutions provider is on a mission to take over the agent desktop in the contact center.

WebSideStory Bows HitBox Enhancements

August 11, 2003

Can an online Web analytics service offer robust data collection and reporting, yet be simple enough for non-technical users? WebSideStory thinks so.

Fort Knox National Unveils E-Payment ASP

August 8, 2003

The payment service provider's TruePay suite of e-payment solutions now includes a desktop ASP module for customer service representatives to take payments.

Salesforce.com Unveils S3

June 23, 2003

The updated on-demand CRM offering represents the most significant release since the launch of the product three years ago.

Surebridge Introduces Clientbridge

September 13, 2001

New customer service portal offers customers an insider's look at outsourced operations.

FOXSports.com Chooses Loudcloud

September 7, 2001

The MSP will help manage the operations of Fox's redesigned Web site.

eGain Takes Call Centers to the Next Level

July 31, 2001

E3 -- eGain eService Enterprise -- is a tool for phone-based call centers to enhance productivity and evolve into multi-channel contact centers.

Inovaware, Toshiba Bring Billing to Japan

July 5, 2001

The billing and customer lifecycle management ISV teamed up with Toshiba's consulting and systems integration arm to bring its PRISM billing and customer care solution and Resolve helpdesk to Japanese service providers.

Frontera Signs Dallas Cowboys

July 2, 2001

The full-service provider has been selected to host and manage its suite of e-business software for the NFL's Dallas Cowboys.

Portera and Salesforce.com Team Up

June 18, 2001

It's one-stop shopping for professional services organizations now that Portera's PSA suite and Salesforce.com's CRM suite are available as an integrated, subscription-based service.

Onyx Debuts New Platform

April 26, 2001

New XML-based application server speeds deployment of CRM solutions.

NetLedger Moves Beyond Accounting

April 20, 2001

New NetLedger 1 System offers one integrated application with accounting, payroll, online bill paying, Web store, CRM, HR and customer support.

 
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