Kevin Newcomb
Oracle, NetSuite End Small Business Agreement
June 21, 2004The two companies agreed to end their three-year deal to sell a version of NetSuite as the Oracle Small Business Suite.
Salesnet Delivers Vertical Editions
June 16, 2004Salesnet is the first on-demand CRM vendor to go to market with its promised industry-specific editions catering to targeted vertical markets.
Best Software to Deliver 'Best Suites'
June 15, 2004The business management software provider unveiled plans to combine the strength of its many product lines to deliver industry-specific solutions.
Onyx Strikes Contact Center/CRM Integration Deal
June 14, 2004Onyx and Interactive Intelligence will deliver a connector between Onyx's Web-based CRM solution and Interactive Intelligence's contact center automation software product.
Salesforce.com Hits Bump on Road to IPO
June 8, 2004Excessive media coverage has caused the on-demand CRM provider to delay its offering, but the road to an IPO has now been cleared.
NetSuite Beefs Up ERP Functions
May 27, 2004Latest release continues path of bringing high-end ERP features online to make them available to the lower end of the market.
Entellium Turns Its Attention to America
May 11, 2004The on-demand CRM market got a bit more crowded today when Entellium, which has served the Asia-Pacific market for four years, made its hosted CRM suite available in North America.
RightNow Files for IPO
May 11, 2004ASP market showing maturity as IPO trend continues.
Salesnet Debuts Preconfigured CRM Solution for CustomerCentric Selling
April 21, 2004Salesnet CCS Edition helps customers reinforce the best practices they have been trained on through pre-configured CCS sales processes, including templates, fields, layouts and workflow.
NetSuite Expands UK Operations
March 18, 2004The small business ASP expanded both its direct and channel sales programs and named a vice president to oversee operations there.
Salesnet Debuts New Sales Strategy
March 8, 2004The 'Guided Performance Selling' strategy extends the ASP model with three core components -- software-as-a-service, configuration-as-a-service, and integration-as-a-service.
RightNow Locator Leads Customers Offline
March 8, 2004The latest version of the hosted online store-finder solution helps customers find retail locations and product availability to simplify offline conversions.
NetSuite 9.5 Adds Billing, Analytics and Communications Features
March 3, 2004The new features include line-item billing, customer mining and segmentation tools, and no-click e-mail integration.
Onyx Brings CRM to Local Government
March 1, 2004Onyx CitiServe is designed specifically for U.S. cities and counties to more effectively manage citizen requests.
Ultimate Software Focuses On Customer Service
February 25, 2004The Web-based payroll and workforce management provider has debuted a 'Passion for Perfection' initiative.
Salesnet Improves UI
February 23, 2004The multi-windowed user interface provides faster access to data and enhanced configurability.
RightNow "Tune-Ups" Keep Customers' Engines Running
February 9, 2004RightNow's proactive Tune-Up program shares customer service best practices to optimize each customer's unique business processes.
RightNow's Year-end Financials Prove On Demand Is In Demand
January 28, 2004The CRM provider saw its 20th consecutive quarter of revenue growth, 7th consecutive quarter of positive cash-flow.
LivePerson Adds Island Data Assets
January 6, 2004Express Response hosted knowledgebase product and customers acquired for approximately $3.0 million; transaction expected to increase monthly revenue by 8%.
Salesforce.com Plans IPO
December 18, 2003The on-demand CRM provider has filed a registration statement with the SEC for a proposed initial public offering of its common stock.
NetSuite Adds Customization Features
December 15, 2003NetSuite customization is a major breakthrough because it solves two problems facing the small businesses using hosted applications. NetSuite eliminates 'one size fits all' solutions and enables upgrades of customized applications.
Siebel Adds Customer Support Module to CRM OnDemand Suite
November 25, 2003The module provides customers interaction tracking for Siebel CRM OnDemand--UpShot Edition.
RightNow Joins Anti-spam Coalition, Expands Global Operations
November 24, 2003The Network Advertising Initiative's Email Service Provider Coalition aims to support legitimate marketers' fight against spam.
Salesnet's ASP CRM Now OEM?
November 17, 2003Online CRM provider Salesnet unveiled its OEM Partner program and 'application syndication' strategy, which allows technology partners to implement a private-label version of Salesnet's application integrated with the partner's own software.
Competitors Fire Back at Siebel...Again
October 22, 2003Following last week's announcement by Siebel Systems that it will acquire hosted CRM provider UpShot, competitors fired the requisite counterstrike offering UpShot users assistance in migrating to their CRM platform.
NetSuite Debuts Down Under
October 21, 2003Continuing a global expansion that began earlier this month in the UK, NetSuite brings its hosted business applications to Australia.
Salesnet Gives CRM Integration a Twist
October 13, 2003To address the need for integration between Salesnet's CRM application and legacy back-end systems in a way that better fit in with Salesnet's ASP philosophy, Salesnet turned to AptSoft for an 'integration-as-a-service' approach.
NetSuite Arrives in UK
October 10, 2003NetSuite and Oracle Small Business Suite been completely localized for the UK market
Salesforce.com Takes a Simpler Approach to Voice-enablement
October 6, 2003Salesforce.com will bring Metro One's Infone enhanced directory and personal assistant service to salesforce.com subscribers.
Siebel Misses the Mark with Hosted Offering
October 3, 2003Yesterday's long-rumored announcement that Siebel was jumping into the hosted CRM space with Siebel CRM OnDemand garnered a less-than-exuberant response from the industry.
RightNow CEO Foresees End of Software Dinosaurs
September 23, 2003The hosted customer service and support solutions provider is on a mission to take over the agent desktop in the contact center.
WebSideStory Bows HitBox Enhancements
August 11, 2003Can an online Web analytics service offer robust data collection and reporting, yet be simple enough for non-technical users? WebSideStory thinks so.
Fort Knox National Unveils E-Payment ASP
August 8, 2003The payment service provider's TruePay suite of e-payment solutions now includes a desktop ASP module for customer service representatives to take payments.
Salesforce.com Unveils S3
June 23, 2003The updated on-demand CRM offering represents the most significant release since the launch of the product three years ago.
Surebridge Introduces Clientbridge
September 13, 2001New customer service portal offers customers an insider's look at outsourced operations.
FOXSports.com Chooses Loudcloud
September 7, 2001The MSP will help manage the operations of Fox's redesigned Web site.
eGain Takes Call Centers to the Next Level
July 31, 2001E3 -- eGain eService Enterprise -- is a tool for phone-based call centers to enhance productivity and evolve into multi-channel contact centers.
Inovaware, Toshiba Bring Billing to Japan
July 5, 2001The billing and customer lifecycle management ISV teamed up with Toshiba's consulting and systems integration arm to bring its PRISM billing and customer care solution and Resolve helpdesk to Japanese service providers.
Frontera Signs Dallas Cowboys
July 2, 2001The full-service provider has been selected to host and manage its suite of e-business software for the NFL's Dallas Cowboys.
Portera and Salesforce.com Team Up
June 18, 2001It's one-stop shopping for professional services organizations now that Portera's PSA suite and Salesforce.com's CRM suite are available as an integrated, subscription-based service.
Onyx Debuts New Platform
April 26, 2001New XML-based application server speeds deployment of CRM solutions.
NetLedger Moves Beyond Accounting
April 20, 2001New NetLedger 1 System offers one integrated application with accounting, payroll, online bill paying, Web store, CRM, HR and customer support.
