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Laura Rush

Giving Good Customer Service During the 2003 Holiday Season

As e-commerce dives head first into the biggest shopping season of the year, retailers can expect more customers turning to online channels for service inquiries, according to a new consumer poll released by Harris Interactive.

With Salesnet, Increasing Sales Is a Piece of Cake

When Jubilations Cheesecakes needed a way to more efficiently track and maintain contact with its individual customers and sales leads, it turned to Salesnet.

Fine Tune Your In-Store Pick-Up Strategy

Learn how multi-channel e-tailers can improve the 'buy online/pick-up in store process,' and let customers avoid the long wait for merchandise and shipping expenses that are seen as barriers to buying online.

A Comedy of Errors

Chaos should not be a regular part of the e-commerce process. After all, there are no out-of-the-box solutions that remedy a blatant disregard for good business.

The Best of Intentions

While there's a lot to be said for the usefulness of recommendation engines on an e-commerce site, there's equal value in knowing when not to overdo it when trying to satisfy the customer.

Educate Your Customers

Keep your customers coming back for more by making them smarter shoppers.

eCRM for the Holidays

Will online customer service continue to be frustrating this holiday season?

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