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Natasha Gray

Aspective Reports Record Q4

The U.K.-based provider of marketing and customer service solutions, bucks industry trends and reports a cash positive 2001 with revenues exceeding $24 million.

J.D. Edwards Offers Collaborative Forecasting

Launching a new module which delivers collaborative forecasting capabilities, J. D. Edwards hopes to meet the growing demand for improved methods to increase forecast accuracy.

Salesforce.com Inks Biometrics Firm

Identix Inc. deploys Salesforce.com's CRM solution to aid its acquisition of new business from security-conscious organizations.

BT Ignite Upgrades SLAs

Moving above and beyond traditional Service Level Agreements, BT Ignite Content Hosting introduces a three-tiered system for its customer service.

Salesforce.com Scores Again In Healthcare

Ultrasound equipment manufacturer, SonoSite Inc., increases productivity through opting for Salesforce.com's online CRM software and supports growth in domestic and international sales.

Unisys Partners With Jamcracker

In an agreement to resell Jamcracker Enterprise, Unisys will deliver comprehensive Web Services to its e-business customers on a single platform.

Unisys Partners With J.D. Edwards

The two firms ally to deliver collaborative commerce applications for Microsoft and Intel-based systems.

USA Today Chooses Salesforce.com For CRM

Salesforce.com adds another media customer as one of the nation largest newspapers deploys its online Customer Relationship Management solution for support across global offices.

NaviSite Opens Up On Customer Service

Attempting to raise the bar for the hosting industry, the managed service provider publishes its customer service metrics and demonstrates its proactive problem resolution process.

Oracle's Lowdown On Q2 Earnings

Preparing for a poorer second fiscal quarter than industry expections, Oracle CEO revises earnings estimates at Comdex.

Novell Bundles Identity Management Software

An alliance between Novell and TIBCO Software simplifies portal management and provides identity-based access to personalized portal resources.

Departure For Salesforce.com Head

Salesforce.com parts ways with John Dillon, the Customer Relationship Management firm's president and CEO.

Oracle Manages More Business Processes

Moving away from maintaining its NetLedger brand, Oracle Small Business Suite adds new capabilities including Sales Force Automation and Customer Support Management, while its new study announces average savings of $17,000 a year.

Partnering Portal Solution Providers

BEA launches a Portal Star Solution initiative and will showcase applications from 66 partners with its new Portlet Gallery.

Monitoring Web Visitor Behavior Gets Deeper

WebSideStory and comScore deliver detailed visitor behavior analysis for Web sites, with the release of HitBox Benchmarker.

Surebridge Assured With Q3 Success

Announcing several new customer wins, Surebridge Inc. adds to a successful third quarter in its provision of enterprise application solutions.

Salesforce.com Helps Integrate CRM

In a new partnership with Data Junction, Salesforce.com enhances online CRM integration capabilities, connecting the Web service with back-end systems.

Siebel Announces Microsoft Integration

Siebel Systems makes plans integrate Siebel 7 and Microsoft's .NET Enterprise Server Platform.

Amdocs Buys Nortel's CRM Assets

Amdocs boosts it position as an industry leader for communications CRM with $200 million acquisition of Clarify.

Oracle Wins Wells Fargo, Asian Supplies Firm

Oracles partners with Wells Fargo to enhance procurement solution, while E-Business Suite lands Asian customer.

Death Clouds Oracle's Q1 Results

Oracle announces Q1 earnings as it mourns loss of sales manager in Pennsylvania plane crash.

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