Paul Shread
Salesforce Buys Model Metrics for Social, Mobile Cloud
November 16, 2011Salesforce.com says the mobile and social cloud services company will enhance its 'social enterprise' vision.
SAP Unveils In-Memory Data Warehouse, Mobile Apps
November 9, 2011SAP adds HANA in-memory analytics to NetWeaver BW and unveils CRM and business intelligence apps.
Salesforce Launches Do.com Project Management Service
November 8, 2011Salesforce unveils a new collaboration service based on the Manymoon platform.
Oracle Buys RightNow for Cloud Customer Service
October 24, 2011Oracle takes aim at Salesforce.com with its expanding cloud CRM service.
Oracle Buys Endeca for Unstructured Business Intelligence
October 18, 2011Oracle expands its business intelligence offerings with Endeca's unstructured data management.
Cisco Touts Social CRM Call Center Success
October 12, 2011Cisco's contact center business has posted strong growth in the year since the company added social CRM to the software.
Salesforce.com Winning Enterprise Software Deals: Analysts
September 23, 2011Salesforce's vision of the 'social enterprise' may be catching on, according to analysts.
Salesforce Acquires Assistly for Customer Service
September 21, 2011Salesforce's latest acquisition will be the start of a 'small business cloud.'
SAP Unveils Smart Meter, Profitability Apps for HANA In-Memory Analytics
September 13, 2011SAP stakes its future on in-memory analytics with two more HANA applications.
IBM Targets Risk Analytics with Two Acquisitions
September 1, 2011IBM adds to its $14 billion in analytics acquisitions with Algorithmics and i2.
Salesforce Gets Social and Mobile
August 31, 2011Salesforce unveiled a number of enterprise social media and mobile application products at Dreamforce today.
Salesforce Stays Strong Despite Global Turmoil
August 19, 2011Salesforce.com sees no recession, says CEO Benioff.
SAP and Google Partner for Geospatial Business Intelligence
July 27, 2011Location-based business intelligence visualization is the goal of a new SAP collaboration with Google Maps and Earth.
Microsoft Plans New CRM, ERP Releases
July 13, 2011Microsoft's Worldwide Partner Conference this week included some ERP and CRM product announcements.
Oracle Ratchets Up Cloud CRM Battle with CRM On Demand
July 12, 2011Oracle CRM On Demand 19 offers new native mobile apps for Apple and RIM and new Microsoft Outlook integration.
ResCare Improves Corporate Performance with Oracle Business Intelligence
July 8, 2011Who says most business intelligence projects fail? ResCare got results in just a few months with help from Oracle and Optimum Solutions.
SAP Unveils Business Intelligence Software for Small Businesses
June 14, 2011SAP Crystal Server 2011 and BusinessObjects Edge BI give small businesses entry-level and advanced business intelligence tools.
Salesforce.com Unveils 'Social Enterprise' Vision Based on Radian6
June 1, 2011Salesforce integrates social media with its sales, call center and Chatter services, with help from Radian6.
Salesforce, Toyota Build Social Network for Car Owners
May 25, 2011Salesforce and Toyota want to friend you and your car.
SAP Unveils Performance Management, ERP and Mobile Apps
May 18, 2011It was all about real-time, mobile applications at this week's SAP Sapphire Now conference.
Oracle Adds Mobile Business Intelligence to iPad, iPhone
May 3, 2011Oracle has unveiled a number of new features for its business intelligence software, including a new mobile BI application for the iPad and iPhone.
Oracle Sees HR Software, CRM Catching On In the Cloud as Fusion Apps Launch
April 27, 2011With Oracle's Fusion Applications beginning to roll out, CRM and HR software garner the most interest from cloud customers.
Infor, Lawson Create Top Three ERP Vendor with Merger
April 26, 2011Infor and Lawson Software have made their merger official, creating the third-largest ERP vendor after SAP and Oracle.
Cisco Sees Strong Growth in Social Media Call Center Software
April 25, 2011Cisco is reporting strong growth in its social media call center solutions just a few months after their launch.
SAP, Oracle and Microsoft Lead Business Intelligence Market
April 21, 2011Strategic business intelligence projects returned in 2010, sending the BI market past the $10 billion mark.
QlikTech Sees Mobile Business Intelligence Moving to HTML5 Browsers
April 15, 2011Mobile business intelligence has evolved from browser-based clients to native apps — and back.
Microsoft to Offer ERP in the Cloud
April 11, 2011Microsoft says ERP and CRM 'should be for everyone.'
Microsoft Updates Dynamics SL and AX ERP Offerings
April 8, 2011Microsoft Dynamics SL 2011 is generally available, and Dynamics AX 2012 is on its way.
Actuate Turns Unstructured Data into Business Intelligence
April 6, 2011Actuate claims to be the first to use unstructured data sources in business intelligence systems.
SugarCRM Acquires Lotus Notes CRM Firm, Snuggles Up to IBM
April 5, 2011The open core CRM vendor gets stronger collaboration and business intelligence features, thanks to its partnership with IBM.
Epicor, Activant to Be Acquired in ERP Deal
April 4, 2011The ERP market continues to consolidate, as Apax Partners acquires a pair of ERP companies.
Infor Adds SharePoint Interface to ERP
March 31, 2011Microsoft technology is at the heart of new ERP and sales force automation products from Infor and CDC Software.
Salesforce Acquires Radian6 for Social CRM
March 30, 2011Salesforce plans to boost the social CRM and social media monitoring capabilities of all its products with the acquisition.
Could Oracle Bid for Lawson Software?
March 29, 2011Speculators are betting that the Infor-Lawson merger talks could soon get a little more interesting.
Get Your Free ERP Software
March 25, 2011Open source ERP vendor OpenERP has launched an online apps library with more than 1,000 free applications.
IBM Moves Social Media Analytics to the Cloud
March 24, 2011Big Blue capitalizes on its Coremetrics and Unica acquisitions to track social and email marketing initiatives.
Infor-Lawson Merger Could Create Third-Largest ERP Vendor
March 14, 2011A merger between the two ERP companies could place them third behind SAP and Oracle, according to Gartner.
SAP Plans In-Memory Applications for Sales and Marketing
March 10, 2011SAP plans to launch five in-memory applications over the next year, including one aimed at sales and marketing departments.
Salesforce.com Adds Facebook to Call Centers
March 3, 2011Salesforce's Service Cloud now supports Facebook and Twitter for social media monitoring and customer service.
SAP Takes on Salesforce CRM and Chatter
March 2, 2011SAP is launching a new online CRM and collaboration solution similar to Salesforce.com's CRM and Chatter services.
Apple's iPad Dominates Mobile Business Intelligence
March 1, 2011Apple's iPad has taken the lead as the preferred platform for mobile business intelligence deployments, according to a new study.
Salesforce.com Beats the Street, Takes Shots at Microsoft CRM
February 24, 2011Salesforce.com continues to grow at nearly a 30 percent rate, and CEO Marc Benioff says he isn't worried about Microsoft's Dynamics CRM 2011 release.
Constant Contact Combines Marketing, Social CRM with Bantam Live Acquisition
February 16, 2011Constant Contact's goal is "engagement marketing."
NexJ Builds CRM Systems for Financial Services, Healthcare
February 4, 2011NexJ's founders have spent the last 20 years building CRM systems for financial services companies.
Salesforce.com Acquires Popular Google Apps Service Manymoon
February 2, 2011The acquisition could be used to add project management-like features to Salesforce's Chatter collaboration service.
Lister Technologies Unveils Business Intelligence for Healthcare
February 2, 2011Lister unveils a business intelligence solution built for the needs of healthcare providers.
EMC Offers Free Community Version of 'Big Data' Analytics Tools
February 1, 2011The data storage giant is offering a free community edition of its Greenplum database.
Salesforce Launches Free Chatter.com Service, Plans Super Bowl Ads
January 31, 2011Salesforce aims to take over the world with its new free enterprise social networking service, with help from will.i.am.
IBM Connects LotusLive with SugarCRM, Ariba
January 27, 2011IBM's online collaboration service gets new CRM and social commerce capabilities.
Salesforce.com a 'Bubble' Stock: Barron's
January 24, 2011Salesforce's success has been well rewarded by Wall Street, but Barron's thinks investors may have gone too far.
OpenERP Offers ERP in the Cloud
January 19, 2011The latest version of the open source ERP software aims for ease of use and implementation.
Business Intelligence Vendors Woo Retailers with Analytics
January 12, 2011IBM, Oracle, SAP, SAS and QlikTech were among the vendors at NRF this week with solutions for retail intelligence and analytics.
Jaspersoft Aims to Make Business Intelligence Pervasive
January 11, 2011The open source BI vendor says its latest release gets business intelligence into the hands of users.
Oracle and ATG Combine CRM, Retail, Supply Chain and ERP
January 7, 2011Oracle's new retail and e-commerce product lineup promises a unified customer experience.
Information Builders Simplifies Business Intelligence
January 5, 2011Information Builders claims to be the most widely utilized business intelligence platform because of its ease of use.
Salesforce Closes Heroku Acquisition
January 4, 2011Salesforce.com closes its acquisition of the Ruby cloud platform vendor amid pledges — and skepticism — that nothing will change.
Top Business Intelligence and Analytics Stories of 2010
December 29, 2010Business intelligence and analytics have remained hot even as the rest of the economy has cooled, as corporate data mining remains a critical priority.
Top CRM Stories of 2010
December 28, 2010Salesforce Chatter, Microsoft Dynamics CRM 2011 and data privacy issues were among the year's biggest stories.
Is PowerPivot the Future of Microsoft Business Intelligence?
December 27, 2010If PowerPivot and the upcoming 'Denali' SQL Server are any indication, Microsoft sees in-memory analytics as the future of business intelligence.
Salesforce, Teradata Acquire Cloud Computing Firms
December 22, 2010Salesforce.com picks up an email contact management provider while Teradata moves into marketing analytics.
Oracle CRM, ERP Available on Amazon Cloud
December 21, 2010Oracle CRM and ERP applications are now available on Amazon EC2, and Oracle also unveils business intelligence apps for utilities and insurance.
Microsoft CRM 2011 Release Candidate Available, Launch Date Set
December 14, 2010Microsoft unveils a pre-release version of Dynamics CRM 2011 and sets a launch date of Jan. 20.
Tibco Moves into CRM with Loyalty Lab Acquisition
December 9, 2010Tibco adds to its growing enterprise applications business by moving into customer loyalty management.
Salesforce Launches Free Chatter Service, Enters Database Market
December 7, 2010Salesforce.com's relationship with Oracle could get a little rockier.
Companies Try to Avoid Data Privacy Regs with Voluntary Effort
December 6, 2010The new Open Data Partnership is an effort to shore up online consumer confidence and avoid national data privacy regulations.
Nine Business Analytics Predictions for 2011
December 3, 2010Business analytics use could explode next year, with demand for analytics professionals and acquisitions growing, according to the International Institute for Analytics.
FinancialForce Adds Accounting and Billing to Salesforce CRM
December 2, 2010FinancialForce.com offers what it claims is the first end-to-end accounting and billing service for the Salesforce.com CRM cloud.
SAP Speeds Up Business Intelligence with In-Memory Analytics
December 1, 2010SAP has begun shipping its HANA analytic appliances, promising real-time complex analysis of transactional data.
SAP Must Pay Oracle $1.3 Billion, Jury Rules
November 23, 2010The award is one of the largest ever in an intellectual property case.
HP Could Switch from Oracle CRM to Salesforce.com
November 23, 2010The HP-Oracle feud may soon spill over into the CRM market, according to an analyst.
Salesforce.com Sees Chatter Adoption Soar, Plans New Features
November 18, 2010Salesforce posts strong earnings and sees stunning adoption of its Chatter collaboration and enterprise social networking service.
Adding Social Media Monitoring to Microsoft Dynamics CRM
November 18, 2010Microsoft may be lagging when it comes to social CRM, but Microsoft Dynamics CRM customers have a couple of options, thanks to a company blogger and a Microsoft partner.
Salesforce.com at a Crossroads: Analysts
November 17, 2010Salesforce.com could eventually merge CRM, collaboration and social media, and the company's Chatter service could lead the way, according to an analyst firm.
Webtrends Adds Online Behavior Data to Salesforce CRM
November 16, 2010Webtrends is adding online behavioral data to Salesforce.com's CRM system.
Four Cloud and SaaS Application Firms Worth Watching
November 12, 2010Salesforce.com, RightNow, Informatica and Vocus are leading the way to cloud services and social media monitoring, according to an analyst.
Talend Acquires Sopera, Gets $34 Million in Funding
November 10, 2010Talend and Sopera have combined their data management and application integration technology to form what the two claim is the fifth-largest open source software company.
SugarCRM Adds Social CRM, iPhone App
November 9, 2010SugarCRM's new social CRM features are free for open source users, but only paying users get the new iPhone app.
Cisco Mines Customer Relations with Social CRM and Analytics
November 3, 2010Cisco is adding social media monitoring and real-time analytics to its customer contact center software.
Oracle Combines CRM, Ecommerce with ATG Acquisition
November 2, 2010Oracle says combining CRM and ecommerce applications will lead to greater customer loyalty and business agility.
Mobile Business Intelligence: The Next Big Thing
October 28, 2010Mobile BI growth will boom over the next two years, according to an analyst who predicts that mobile devices will eclipse laptops.
IBM Combines Analytics, Business Intelligence in Cognos 10
October 26, 2010IBM adds collaboration, mobile support and easy-to-use analytics to its flagship BI software.
Online Advertising Must Change, Says Former Yahoo Exec
October 22, 2010The internet makes it easier to target consumers, but the ads served to online users need to become more engaging, according to a pair of former Yahoo execs who spoke at this week's Predictive Analytics World conference.
Momentum Grows for Internet Privacy Legislation
October 21, 2010Momentum is growing to regulate data and online privacy, according to a new U.S. government internet policy official, who cited a number of domestic and international efforts that could lead to stronger controls on personal data.
OpenERP Makes Open Source Business Software Work
October 20, 2010OpenERP is a rarity among open source companies, offering paying and free users the same software and charging only for hosting and services. And the company is profitable too.
Aplicor Combines CRM and ERP in the Cloud
October 18, 2010Aplicor claims its new sales-to-billing cloud service offers more than Salesforce.com for a flat monthly fee.
Pentaho Brings Business Intelligence to Hadoop
October 15, 2010Open source BI vendor Pentaho says it has made BI and data integration easier for Hadoop users -- but the improvements aren't available to users of the free community edition of Pentaho.
QlikTech Makes Business Intelligence Easier
October 12, 2010QlikTech says its latest release offers enterprise-class BI software with the ease of a consumer application.
Six Ways That Salesforce.com Uses Chatter
October 1, 2010Salesforce's Chatter enterprise social networking tool is used by 20,000 companies, but none may be putting it to greater use than the company that developed it.
SugarCRM Courts OEMs, Plans iPhone, iPad CRM Apps
September 30, 2010The open source CRM vendor plans an easier development environment and native mobile apps, but users will have to pay for them.
Jitterbit Integrates Enterprise Apps with Salesforce.com
September 29, 2010The application and data integration specialist claims to make it easy for users to integrate apps with Salesforce's cloud CRM service.
Actuate Makes Open Source Business Intelligence Enterprise-Ready
September 17, 2010Actuate has added a number of user-friendly and advanced features to help enterprises make the most of the open source BIRT software project.
SAP Unveils Business Analytics for Industries
September 14, 2010SAP takes aim at 10 market verticals with its new analytics offerings, including retail, consumer products, finance, healthcare, telecom and government.
Salesforce.com Uses Chatter to Identify Top Employees
September 10, 2010Salesforce.com has found a novel use for its own Chatter collaboration service: Identifying employees who can solve problems.
Microsoft Releases Dynamics CRM 2011 Beta
September 9, 2010Microsoft hopes its new CRM cloud and software offerings will help it gain ground on Salesforce.com, Oracle and SAP.
Salesforce.com Chatter Goes Mobile
September 8, 2010Salesforce.com makes its enterprise collaboration service available on Apple, BlackBerry and Android devices.
Hurd Could Be Good for Oracle Business Intelligence Too
September 7, 2010The new Oracle president brings plenty of experience with business intelligence and data warehousing to his new gig.
Cisco Adds Social Media to Call Centers
September 3, 2010Cisco will soon add a new dimension to customer care with social media.
Salesforce.com Adds Business Contact Service to CRM
September 2, 2010Salesforce CRM customers can now receive real-time updates as business contact and company information changes.
San Antonio Spurs Turn to SAS for Sports Analytics
August 20, 2010The four-time NBA champions are just the latest sports team to catch analytics fever.
Investors Look for Good News from Salesforce.com
August 17, 2010The cloud CRM leader continues to grow fast, challenging established players like Oracle and SAP.
Alauras Software Adds CRM to Apple iPad
August 16, 2010The CRM software company finds that Apple's iPad is good for business.
Open Source Business Intelligence Software Ranked by Analysts
August 11, 2010Actuate's commercial distribution of BIRT led the pack, but some community versions also ranked high in a market that Forrester Research says will grow fast.
Sybase Speeds Up Business Intelligence Performance
August 10, 2010Sybase unveils new features for boosting analytics performance and plans greater integration with new owner SAP.
MicroStrategy Beats the Street, But Stock Falls
August 3, 2010The business intelligence software maker reported strong earnings and sales growth in the second quarter, but rising expenses worry one analyst.
Google Takes an Interest in Analytics, CRM
July 30, 2010Google and the CIA invest in the same analytics startup, and CRM is hot on the Google Apps Marketplace.
SAP Investors Look for Growth
July 26, 2010SAP may lead the business intelligence market, but its growth rate has stalled.
Facebook Picks Salesforce.com for Cloud CRM
July 22, 2010The world's biggest social networking site partners with a leader in social CRM.
Jive Software Rakes in $30 Million for Social CRM
July 21, 2010Kleiner Perkins and Sequoia Capital team up on their biggest investment since Google.
RelayWare Brings Partner Relationship Management to U.S. Market
July 20, 2010RelayWare says its software platform helps companies make the most of their channel partners.
Who's Hot in Social CRM
July 19, 2010Gartner has published its first Magic Quadrant for the social CRM market.
Qlik IPO Shows How Hot Business Intelligence Is
July 16, 2010Business intelligence has so far been immune to economic downturns, and investors want in.
Microsoft Dynamics CRM 2011 Beta Coming in September
July 12, 2010The next version of Microsoft's CRM software will include stronger integration with Outlook and SharePoint, among other features.
EMC Moves into Business Analytics with Greenplum Acquisition
July 9, 2010After years of storing data, EMC now wants a hand in what companies do with it.
CRM, Business Intelligence Go to College
July 8, 2010Microsoft and the University of Toronto have teamed up on a CRM education program, the latest business data analytics offering by a major university.
Oracle Takes Business Intelligence to New Level with BI 11g
July 7, 2010The latest version of Oracle's BI platform offers integration with a wide variety of IT environments and data sources.
MicroStrategy Makes BI Mobile with iPhone, iPad App
July 6, 2010MicroStrategy says its new mobile business intelligence app can help users boost sales from anywhere.
