Paul Shread

Salesforce Buys Model Metrics for Social, Mobile Cloud

November 16, 2011

Salesforce.com says the mobile and social cloud services company will enhance its 'social enterprise' vision.

SAP Unveils In-Memory Data Warehouse, Mobile Apps

November 9, 2011

SAP adds HANA in-memory analytics to NetWeaver BW and unveils CRM and business intelligence apps.

Salesforce Launches Do.com Project Management Service

November 8, 2011

Salesforce unveils a new collaboration service based on the Manymoon platform.

Oracle Buys RightNow for Cloud Customer Service

October 24, 2011

Oracle takes aim at Salesforce.com with its expanding cloud CRM service.

Oracle Buys Endeca for Unstructured Business Intelligence

October 18, 2011

Oracle expands its business intelligence offerings with Endeca's unstructured data management.

Cisco Touts Social CRM Call Center Success

October 12, 2011

Cisco's contact center business has posted strong growth in the year since the company added social CRM to the software.

Salesforce.com Winning Enterprise Software Deals: Analysts

September 23, 2011

Salesforce's vision of the 'social enterprise' may be catching on, according to analysts.

Salesforce Acquires Assistly for Customer Service

September 21, 2011

Salesforce's latest acquisition will be the start of a 'small business cloud.'

SAP Unveils Smart Meter, Profitability Apps for HANA In-Memory Analytics

September 13, 2011

SAP stakes its future on in-memory analytics with two more HANA applications.

IBM Targets Risk Analytics with Two Acquisitions

September 1, 2011

IBM adds to its $14 billion in analytics acquisitions with Algorithmics and i2.

Salesforce Gets Social and Mobile

August 31, 2011

Salesforce unveiled a number of enterprise social media and mobile application products at Dreamforce today.

Salesforce Stays Strong Despite Global Turmoil

August 19, 2011

Salesforce.com sees no recession, says CEO Benioff.

SAP and Google Partner for Geospatial Business Intelligence

July 27, 2011

Location-based business intelligence visualization is the goal of a new SAP collaboration with Google Maps and Earth.

Microsoft Plans New CRM, ERP Releases

July 13, 2011

Microsoft's Worldwide Partner Conference this week included some ERP and CRM product announcements.

Oracle Ratchets Up Cloud CRM Battle with CRM On Demand

July 12, 2011

Oracle CRM On Demand 19 offers new native mobile apps for Apple and RIM and new Microsoft Outlook integration.

ResCare Improves Corporate Performance with Oracle Business Intelligence

July 8, 2011

Who says most business intelligence projects fail? ResCare got results in just a few months with help from Oracle and Optimum Solutions.

SAP Unveils Business Intelligence Software for Small Businesses

June 14, 2011

SAP Crystal Server 2011 and BusinessObjects Edge BI give small businesses entry-level and advanced business intelligence tools.

Salesforce.com Unveils 'Social Enterprise' Vision Based on Radian6

June 1, 2011

Salesforce integrates social media with its sales, call center and Chatter services, with help from Radian6.

Salesforce, Toyota Build Social Network for Car Owners

May 25, 2011

Salesforce and Toyota want to friend you and your car.

SAP Unveils Performance Management, ERP and Mobile Apps

May 18, 2011

It was all about real-time, mobile applications at this week's SAP Sapphire Now conference.

Oracle Adds Mobile Business Intelligence to iPad, iPhone

May 3, 2011

Oracle has unveiled a number of new features for its business intelligence software, including a new mobile BI application for the iPad and iPhone.

Oracle Sees HR Software, CRM Catching On In the Cloud as Fusion Apps Launch

April 27, 2011

With Oracle's Fusion Applications beginning to roll out, CRM and HR software garner the most interest from cloud customers.

Infor, Lawson Create Top Three ERP Vendor with Merger

April 26, 2011

Infor and Lawson Software have made their merger official, creating the third-largest ERP vendor after SAP and Oracle.

Cisco Sees Strong Growth in Social Media Call Center Software

April 25, 2011

Cisco is reporting strong growth in its social media call center solutions just a few months after their launch.

SAP, Oracle and Microsoft Lead Business Intelligence Market

April 21, 2011

Strategic business intelligence projects returned in 2010, sending the BI market past the $10 billion mark.

QlikTech Sees Mobile Business Intelligence Moving to HTML5 Browsers

April 15, 2011

Mobile business intelligence has evolved from browser-based clients to native apps — and back.

Microsoft to Offer ERP in the Cloud

April 11, 2011

Microsoft says ERP and CRM 'should be for everyone.'

Microsoft Updates Dynamics SL and AX ERP Offerings

April 8, 2011

Microsoft Dynamics SL 2011 is generally available, and Dynamics AX 2012 is on its way.

Actuate Turns Unstructured Data into Business Intelligence

April 6, 2011

Actuate claims to be the first to use unstructured data sources in business intelligence systems.

SugarCRM Acquires Lotus Notes CRM Firm, Snuggles Up to IBM

April 5, 2011

The open core CRM vendor gets stronger collaboration and business intelligence features, thanks to its partnership with IBM.

Epicor, Activant to Be Acquired in ERP Deal

April 4, 2011

The ERP market continues to consolidate, as Apax Partners acquires a pair of ERP companies.

Infor Adds SharePoint Interface to ERP

March 31, 2011

Microsoft technology is at the heart of new ERP and sales force automation products from Infor and CDC Software.

Salesforce Acquires Radian6 for Social CRM

March 30, 2011

Salesforce plans to boost the social CRM and social media monitoring capabilities of all its products with the acquisition.

Could Oracle Bid for Lawson Software?

March 29, 2011

Speculators are betting that the Infor-Lawson merger talks could soon get a little more interesting.

Get Your Free ERP Software

March 25, 2011

Open source ERP vendor OpenERP has launched an online apps library with more than 1,000 free applications.

IBM Moves Social Media Analytics to the Cloud

March 24, 2011

Big Blue capitalizes on its Coremetrics and Unica acquisitions to track social and email marketing initiatives.

Infor-Lawson Merger Could Create Third-Largest ERP Vendor

March 14, 2011

A merger between the two ERP companies could place them third behind SAP and Oracle, according to Gartner.

SAP Plans In-Memory Applications for Sales and Marketing

March 10, 2011

SAP plans to launch five in-memory applications over the next year, including one aimed at sales and marketing departments.

Salesforce.com Adds Facebook to Call Centers

March 3, 2011

Salesforce's Service Cloud now supports Facebook and Twitter for social media monitoring and customer service.

SAP Takes on Salesforce CRM and Chatter

March 2, 2011

SAP is launching a new online CRM and collaboration solution similar to Salesforce.com's CRM and Chatter services.

Apple's iPad Dominates Mobile Business Intelligence

March 1, 2011

Apple's iPad has taken the lead as the preferred platform for mobile business intelligence deployments, according to a new study.

Salesforce.com Beats the Street, Takes Shots at Microsoft CRM

February 24, 2011

Salesforce.com continues to grow at nearly a 30 percent rate, and CEO Marc Benioff says he isn't worried about Microsoft's Dynamics CRM 2011 release.

Constant Contact Combines Marketing, Social CRM with Bantam Live Acquisition

February 16, 2011

Constant Contact's goal is "engagement marketing."

NexJ Builds CRM Systems for Financial Services, Healthcare

February 4, 2011

NexJ's founders have spent the last 20 years building CRM systems for financial services companies.

Salesforce.com Acquires Popular Google Apps Service Manymoon

February 2, 2011

The acquisition could be used to add project management-like features to Salesforce's Chatter collaboration service.

Lister Technologies Unveils Business Intelligence for Healthcare

February 2, 2011

Lister unveils a business intelligence solution built for the needs of healthcare providers.

EMC Offers Free Community Version of 'Big Data' Analytics Tools

February 1, 2011

The data storage giant is offering a free community edition of its Greenplum database.

Salesforce Launches Free Chatter.com Service, Plans Super Bowl Ads

January 31, 2011

Salesforce aims to take over the world with its new free enterprise social networking service, with help from will.i.am.

IBM Connects LotusLive with SugarCRM, Ariba

January 27, 2011

IBM's online collaboration service gets new CRM and social commerce capabilities.

Salesforce.com a 'Bubble' Stock: Barron's

January 24, 2011

Salesforce's success has been well rewarded by Wall Street, but Barron's thinks investors may have gone too far.

OpenERP Offers ERP in the Cloud

January 19, 2011

The latest version of the open source ERP software aims for ease of use and implementation.

Business Intelligence Vendors Woo Retailers with Analytics

January 12, 2011

IBM, Oracle, SAP, SAS and QlikTech were among the vendors at NRF this week with solutions for retail intelligence and analytics.

Jaspersoft Aims to Make Business Intelligence Pervasive

January 11, 2011

The open source BI vendor says its latest release gets business intelligence into the hands of users.

Oracle and ATG Combine CRM, Retail, Supply Chain and ERP

January 7, 2011

Oracle's new retail and e-commerce product lineup promises a unified customer experience.

Information Builders Simplifies Business Intelligence

January 5, 2011

Information Builders claims to be the most widely utilized business intelligence platform because of its ease of use.

Salesforce Closes Heroku Acquisition

January 4, 2011

Salesforce.com closes its acquisition of the Ruby cloud platform vendor amid pledges — and skepticism — that nothing will change.

Top Business Intelligence and Analytics Stories of 2010

December 29, 2010

Business intelligence and analytics have remained hot even as the rest of the economy has cooled, as corporate data mining remains a critical priority.

Top CRM Stories of 2010

December 28, 2010

Salesforce Chatter, Microsoft Dynamics CRM 2011 and data privacy issues were among the year's biggest stories.

Is PowerPivot the Future of Microsoft Business Intelligence?

December 27, 2010

If PowerPivot and the upcoming 'Denali' SQL Server are any indication, Microsoft sees in-memory analytics as the future of business intelligence.

Salesforce, Teradata Acquire Cloud Computing Firms

December 22, 2010

Salesforce.com picks up an email contact management provider while Teradata moves into marketing analytics.

Oracle CRM, ERP Available on Amazon Cloud

December 21, 2010

Oracle CRM and ERP applications are now available on Amazon EC2, and Oracle also unveils business intelligence apps for utilities and insurance.

Microsoft CRM 2011 Release Candidate Available, Launch Date Set

December 14, 2010

Microsoft unveils a pre-release version of Dynamics CRM 2011 and sets a launch date of Jan. 20.

Tibco Moves into CRM with Loyalty Lab Acquisition

December 9, 2010

Tibco adds to its growing enterprise applications business by moving into customer loyalty management.

Salesforce Launches Free Chatter Service, Enters Database Market

December 7, 2010

Salesforce.com's relationship with Oracle could get a little rockier.

Companies Try to Avoid Data Privacy Regs with Voluntary Effort

December 6, 2010

The new Open Data Partnership is an effort to shore up online consumer confidence and avoid national data privacy regulations.

Nine Business Analytics Predictions for 2011

December 3, 2010

Business analytics use could explode next year, with demand for analytics professionals and acquisitions growing, according to the International Institute for Analytics.

FinancialForce Adds Accounting and Billing to Salesforce CRM

December 2, 2010

FinancialForce.com offers what it claims is the first end-to-end accounting and billing service for the Salesforce.com CRM cloud.

SAP Speeds Up Business Intelligence with In-Memory Analytics

December 1, 2010

SAP has begun shipping its HANA analytic appliances, promising real-time complex analysis of transactional data.

SAP Must Pay Oracle $1.3 Billion, Jury Rules

November 23, 2010

The award is one of the largest ever in an intellectual property case.

HP Could Switch from Oracle CRM to Salesforce.com

November 23, 2010

The HP-Oracle feud may soon spill over into the CRM market, according to an analyst.

Salesforce.com Sees Chatter Adoption Soar, Plans New Features

November 18, 2010

Salesforce posts strong earnings and sees stunning adoption of its Chatter collaboration and enterprise social networking service.

Adding Social Media Monitoring to Microsoft Dynamics CRM

November 18, 2010

Microsoft may be lagging when it comes to social CRM, but Microsoft Dynamics CRM customers have a couple of options, thanks to a company blogger and a Microsoft partner.

Salesforce.com at a Crossroads: Analysts

November 17, 2010

Salesforce.com could eventually merge CRM, collaboration and social media, and the company's Chatter service could lead the way, according to an analyst firm.

Webtrends Adds Online Behavior Data to Salesforce CRM

November 16, 2010

Webtrends is adding online behavioral data to Salesforce.com's CRM system.

Four Cloud and SaaS Application Firms Worth Watching

November 12, 2010

Salesforce.com, RightNow, Informatica and Vocus are leading the way to cloud services and social media monitoring, according to an analyst.

Talend Acquires Sopera, Gets $34 Million in Funding

November 10, 2010

Talend and Sopera have combined their data management and application integration technology to form what the two claim is the fifth-largest open source software company.

SugarCRM Adds Social CRM, iPhone App

November 9, 2010

SugarCRM's new social CRM features are free for open source users, but only paying users get the new iPhone app.

Cisco Mines Customer Relations with Social CRM and Analytics

November 3, 2010

Cisco is adding social media monitoring and real-time analytics to its customer contact center software.

Oracle Combines CRM, Ecommerce with ATG Acquisition

November 2, 2010

Oracle says combining CRM and ecommerce applications will lead to greater customer loyalty and business agility.

Mobile Business Intelligence: The Next Big Thing

October 28, 2010

Mobile BI growth will boom over the next two years, according to an analyst who predicts that mobile devices will eclipse laptops.

IBM Combines Analytics, Business Intelligence in Cognos 10

October 26, 2010

IBM adds collaboration, mobile support and easy-to-use analytics to its flagship BI software.

Online Advertising Must Change, Says Former Yahoo Exec

October 22, 2010

The internet makes it easier to target consumers, but the ads served to online users need to become more engaging, according to a pair of former Yahoo execs who spoke at this week's Predictive Analytics World conference.

Momentum Grows for Internet Privacy Legislation

October 21, 2010

Momentum is growing to regulate data and online privacy, according to a new U.S. government internet policy official, who cited a number of domestic and international efforts that could lead to stronger controls on personal data.

OpenERP Makes Open Source Business Software Work

October 20, 2010

OpenERP is a rarity among open source companies, offering paying and free users the same software and charging only for hosting and services. And the company is profitable too.

Aplicor Combines CRM and ERP in the Cloud

October 18, 2010

Aplicor claims its new sales-to-billing cloud service offers more than Salesforce.com for a flat monthly fee.

Pentaho Brings Business Intelligence to Hadoop

October 15, 2010

Open source BI vendor Pentaho says it has made BI and data integration easier for Hadoop users -- but the improvements aren't available to users of the free community edition of Pentaho.

QlikTech Makes Business Intelligence Easier

October 12, 2010

QlikTech says its latest release offers enterprise-class BI software with the ease of a consumer application.

Six Ways That Salesforce.com Uses Chatter

October 1, 2010

Salesforce's Chatter enterprise social networking tool is used by 20,000 companies, but none may be putting it to greater use than the company that developed it.

SugarCRM Courts OEMs, Plans iPhone, iPad CRM Apps

September 30, 2010

The open source CRM vendor plans an easier development environment and native mobile apps, but users will have to pay for them.

Jitterbit Integrates Enterprise Apps with Salesforce.com

September 29, 2010

The application and data integration specialist claims to make it easy for users to integrate apps with Salesforce's cloud CRM service.

Actuate Makes Open Source Business Intelligence Enterprise-Ready

September 17, 2010

Actuate has added a number of user-friendly and advanced features to help enterprises make the most of the open source BIRT software project.

SAP Unveils Business Analytics for Industries

September 14, 2010

SAP takes aim at 10 market verticals with its new analytics offerings, including retail, consumer products, finance, healthcare, telecom and government.

Salesforce.com Uses Chatter to Identify Top Employees

September 10, 2010

Salesforce.com has found a novel use for its own Chatter collaboration service: Identifying employees who can solve problems.

Microsoft Releases Dynamics CRM 2011 Beta

September 9, 2010

Microsoft hopes its new CRM cloud and software offerings will help it gain ground on Salesforce.com, Oracle and SAP.

Salesforce.com Chatter Goes Mobile

September 8, 2010

Salesforce.com makes its enterprise collaboration service available on Apple, BlackBerry and Android devices.

Hurd Could Be Good for Oracle Business Intelligence Too

September 7, 2010

The new Oracle president brings plenty of experience with business intelligence and data warehousing to his new gig.

Cisco Adds Social Media to Call Centers

September 3, 2010

Cisco will soon add a new dimension to customer care with social media.

Salesforce.com Adds Business Contact Service to CRM

September 2, 2010

Salesforce CRM customers can now receive real-time updates as business contact and company information changes.

San Antonio Spurs Turn to SAS for Sports Analytics

August 20, 2010

The four-time NBA champions are just the latest sports team to catch analytics fever.

Investors Look for Good News from Salesforce.com

August 17, 2010

The cloud CRM leader continues to grow fast, challenging established players like Oracle and SAP.

Alauras Software Adds CRM to Apple iPad

August 16, 2010

The CRM software company finds that Apple's iPad is good for business.

Open Source Business Intelligence Software Ranked by Analysts

August 11, 2010

Actuate's commercial distribution of BIRT led the pack, but some community versions also ranked high in a market that Forrester Research says will grow fast.

Sybase Speeds Up Business Intelligence Performance

August 10, 2010

Sybase unveils new features for boosting analytics performance and plans greater integration with new owner SAP.

MicroStrategy Beats the Street, But Stock Falls

August 3, 2010

The business intelligence software maker reported strong earnings and sales growth in the second quarter, but rising expenses worry one analyst.

Google Takes an Interest in Analytics, CRM

July 30, 2010

Google and the CIA invest in the same analytics startup, and CRM is hot on the Google Apps Marketplace.

SAP Investors Look for Growth

July 26, 2010

SAP may lead the business intelligence market, but its growth rate has stalled.

Facebook Picks Salesforce.com for Cloud CRM

July 22, 2010

The world's biggest social networking site partners with a leader in social CRM.

Jive Software Rakes in $30 Million for Social CRM

July 21, 2010

Kleiner Perkins and Sequoia Capital team up on their biggest investment since Google.

RelayWare Brings Partner Relationship Management to U.S. Market

July 20, 2010

RelayWare says its software platform helps companies make the most of their channel partners.

Who's Hot in Social CRM

July 19, 2010

Gartner has published its first Magic Quadrant for the social CRM market.

Qlik IPO Shows How Hot Business Intelligence Is

July 16, 2010

Business intelligence has so far been immune to economic downturns, and investors want in.

Microsoft Dynamics CRM 2011 Beta Coming in September

July 12, 2010

The next version of Microsoft's CRM software will include stronger integration with Outlook and SharePoint, among other features.

EMC Moves into Business Analytics with Greenplum Acquisition

July 9, 2010

After years of storing data, EMC now wants a hand in what companies do with it.

CRM, Business Intelligence Go to College

July 8, 2010

Microsoft and the University of Toronto have teamed up on a CRM education program, the latest business data analytics offering by a major university.

Oracle Takes Business Intelligence to New Level with BI 11g

July 7, 2010

The latest version of Oracle's BI platform offers integration with a wide variety of IT environments and data sources.

MicroStrategy Makes BI Mobile with iPhone, iPad App

July 6, 2010

MicroStrategy says its new mobile business intelligence app can help users boost sales from anywhere.

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