Roy Mark

U.S. Women Draw Even With Men Online

December 29, 2005

American men and women are using the Internet at a comparable clip, but with different preferences.

Oracle Prepared to Drop PeopleSoft Bid

November 8, 2004

Court document says if PeopleSoft shareholders reject 'final and best offer,' Oracle will walk away from deal.

EarthLink to Offshore More Call Center Jobs

January 6, 2004

ISP is closing contact centers in Pennsylvania and California as part of the move.

Netegrity Plans for Provisioning With $42.5M Buy

December 31, 2003

The access and identity management software firm acquires the provisioning developer in a cash and stock deal.

Consumer Advocate Taps Net for Top Fed SSNs

August 28, 2003

Ashcroft, Tenet and Muris targeted as group urges Bush to support stronger identity theft laws.

Feds Want Banks to Warn of ID Theft

August 13, 2003

Proposed guidelines require financial institutions to inform consumers of incidents of unauthorized access to personal data.

Welcome to Spam Week

April 29, 2003

Wacky stunts? Spammers in the slammer? Bounties on unscrupulous mass e-mailers? While the FTC listens, Congress talks tough.Spam Becomes Public Enemy #1

FTC Concludes Annual Holiday Web Surf

December 2, 2002

Agency review of 63 Internet retailers results in 51 advisory and warning letters about quick ship claims, rebate offers and other required disclosures.

Risking Customer Relationships for Higher Prices?

September 11, 2002

New report says optical-networking vendors 'seem oblivious' to crucial management requirements.

Hollings Wants Consumers to Opt-In to Online Privacy

April 19, 2002

Proposed bill would require online advertisers and businesses to get user permission before sharing sensitive information with third parties.

Nextel to Offer AOL's Instant Messenger

March 20, 2002

New marketing deal gives wireless carrier's customers access to AOL services and features.

Software AG, Cambridge VoiceTech Form Alliance

March 18, 2002

New partnership to provide speech recognition solutions based on combined XML-VoiceXML technology.

Ikimbo, Teleglobe Launch Partnership

March 13, 2002

New teaming targets real-time communication solutions to enterprise customers.

Circuit City Buys Assets of 800.com

March 1, 2002

Electronics giant takes over Web site, acquires online retailer's customer database.

e-centives Acquires BrightStreet

February 28, 2002

Combination provides data tracking capabilities to help consumer packaged goods companies build and promote direct consumer relationships.

Cable & Wireless Taps iSKY

February 15, 2002

Data-driven customer service firm to identify companies about to lose Internet services.

Harvard Publishing Going Digital With Dimension Data

February 7, 2002

New publishing platform will offer enhanced customer experience and expanded publishing capabilities for Harvard Business School Publishing.

PLI, IAB Roll Out Latest Online Privacy Ad Campaign

February 7, 2002

In connection with National Consumer Protection Week, ads focus on cookies, credit cards and consumers.

Nextel to Outsource Customer Service

January 18, 2002

Wireless carrier aims to save more than $1 billion over an 8-year period in strategic alliance with IBM and TeleTech.

Privacy Notices Miss Mark With Consumers

December 3, 2001

New Harris poll shows Americans value Web privacy policies but find notices too long and complicated.

Group 1 to Acquire Vision-R eTechnologies

October 29, 2001

CRM firm to add digital archiving and retrieval to DOC1 customer communications management suite.

AOL, MSN Earn Low Marks in Consumer Reports Survey

August 14, 2001

AT&T's WorldNet top-ranked dial-up service in overall consumer satisfaction while nation's largest ISPs mop up the cellar.

comScore Secures $15 Million Funding Round

August 13, 2001

Financing to accelerate web audience measurement firm's drive to increase market penetration.

Outtask Acquires Aspen's ASP Hosting Division

July 30, 2001

Aspen customers gain access to integration and suites of software as a service at a predictable price.

Marketing Firm Starts Pay-for-Performance Plan

July 26, 2001

e-centives promises clients will pay only when their campaigns succeed.

Sodexho Tests Cell Phone Checkout at Texas Cafe

July 25, 2001

Using 2Scoot's back-end technology, customers point phones at register and are automatically billed.

CustomerLinx Acquires ETC Data Services

May 23, 2001

CRM firm adds provider of customer service, fulfillment, database development and data entry services.

Primus to Acquire AnswerLogic

May 21, 2001

All-stock deal boosts CRM firm's search and retrieval capabilities in the areas of unstructured data, document-based repositories and formats including HTML and PDF.

Emtera Raises $1.2 Million

May 2, 2001

Mobile customer relationship management firm also acquires startup market research company Sentio Research, Inc.

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