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Ryan Naraine

XP SP2 Will Break Microsoft CRM Product

Microsoft's flagship CRM product will not work properly with the coming service pack.

Microsoft Strengthens HelpDesk Features in CRM

In a deal with Network Associates, Microsoft stitches the Magic Solutions HelpDesk IQ product to its new CRM suite.

Microsoft CRM Release Hits Speed Bump

The CRM suite is on schedule to ship to manufacturers by year-end but technical hiccups means it won't be available to resellers until next February.

Siebel to Help Navy With Recruiting

The CRM software specialist scores a high-profile deal to power the U.S Navy's recruitment operations.

eStara Buys ITXC's Push-to-Talk Service

The Push to Talk software, which is used mostly in e-mail and Web marketing campaigns, allows marketers to add a digital button or text link that sparks a telephone connection between the marketer and the end-user without the use of a regular phone.

E-mail-a-deal: Bigfoot, Clear Channel Hook Up

Clear Channel's New York radio group would use Bigfoot to power e-mail newsletters, alerts, contests and promotions.

24/7 Media, eStara to Voice Enable E-mails

To push real-time one-to-one marketing the deal embeds voice links in e-mails to let users connect directly to marketers without having to dial a telephone number.

Executive Appointments at LivePerson

Ron Karidi is vice president of "business insight" and Michael Johnson is VP of sales with a focus on customer acquisition and retention.

Bluefly Customer Acquisition Costs Hit All-Time Low

The poster child for e-commerce firms with astronomical burn rates said its cost-per-customer dipped to $41, the lowest in its three-year history.

Another Executive Departure Rocks LivePerson

Shares in e-commerce software firm LivePerson, Inc. slipped as much as 19 percent to 93 cents this morning on news that the company's president and COO Christopher McQuilkin had quit the post after only two months on the job.

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