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Seng Li Peng

Asia's 2001 CRM Revenues Grew 7.8 Percent

The market will continue to experience a CAGR of 32.2 percent from 2001 to 2008, said Frost & Sullivan.

Suntec City, CityCab Pave the Way For M-Commerce

Consumers in Singapore are given an additional choice as to how they want to foot their bills when shopping at Suntec City Mall or traveling in a CityCab taxi.

Wake-Up Call To Call Agents

A customer's experience with a call agent can make or break the relationship between the customer and the company.

Hit Them With The Right Stuff

Wireless marketing campaigns may be fret upon by consumers. But they have their value provided marketers spend more time in understanding what their customers' needs are.

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