Sharon Gaudin

Study: Companies Failing at Online Customer Service

February 20, 2003

U.S. companies are failing at online customer service, forcing consumers to bypass email service for the telephone, according to a new study from Jupiter Research.

Online Privacy Bill Stalls In Senate

September 25, 2002

Bad timing seems to be derailing Senate debate over a controversial online privacy bill that would force companies to allow their online customers to access personal information kept in corporate databases.

Thanks for your registration, follow us on our social networks to keep up-to-date