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Sharon Gaudin

Study: Companies Failing at Online Customer Service

February 20, 2003

U.S. companies are failing at online customer service, forcing consumers to bypass email service for the telephone, according to a new study from Jupiter Research.

Online Privacy Bill Stalls In Senate

September 25, 2002

Bad timing seems to be derailing Senate debate over a controversial online privacy bill that would force companies to allow their online customers to access personal information kept in corporate databases.

 
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