CommSoft Intros Business Intelligence and Reporting Tool
The company's new CommBI application is pre-integrated with the iCommVergence OSS/BSS solution.
"CommBI is a fully integrated solution that enables service providers to have a central facility for storing and viewing information, with the ability to control information visibility with user security groups," according to Billing and OSS World. "It provides an executive dashboard with reporting capabilities for tracking key performance metrics such as customer churn, which services are driving revenue, and what issues are generating calls to customer service."
"CommBI is touted as a user-friendly interface giving powerful reporting tools with unparalleled service and support," the article states.