Call Centers: December 2000
Call Center, Customer Service, and Social CRM software and solutions. - Archive for December 2000
Best Of 2000 In Online Customer Service
December 26, 2000After a rough year, here's a look at the top performers of 2000.
Cleartop In Partnerships With Small Business Service Providers
December 20, 2000The customer service solution provider teams with GotMarketing.com, NetLedger, Rackspace and TeleBright.
Customer Communication Is King
December 19, 2000Managing Director of LaserCom to discuss the Age of CRM in webcast.
Broadbase Software Completes Acquisition of Servicesoft, Inc.
December 18, 2000Broadbase says this makes them the leader in the eCRM market.
BrainTech To Provide Manufacturing With e-Customer Support
December 14, 2000The firm signs an agreement with Sideware Systems on "just-in-time" Internet support for the manufacturing industry.
InstantService.com Says Pacific WebWorks' Customer Satisfaction Soars
December 14, 2000Pacific WebWorks says it has seen a dramatic increase in customer service abilities after deploying InstantService's live human interaction eCRM communication technology.
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