Call Center, Customer Service, and Social CRM software and solutions. - Archive for January 2001

E-C, Phone Home

Today's No. 1 e-commerce peeve: why are there so very few telephone numbers on Web sites?

E-Tailers Get High Marks For Customer Service Over Holidays

According to a survey, 74% of shoppers are very satisfied with recent online purchase experiences, yet order fulfillment and returns remain …

Cambridge Technology Partners, Aspect Team On Automated Client Communication Solution

The companies say the offering cultivates customer loyalty through all channels of communication.

HearMe CRM VoIP To Be Interoperable With Cisco Customer Contact Software Platform

HearMe says this will offer new, efficient and cost-effective channels for increasing communication between customers and service agents.

Sideware Launches Solution For Advanced Internet Customer Service

The company says Enterprise Interaction Suite 3.0 will increase customer satisfaction by combining front-end Internet collaboration with …

InstantService Adds Lipstream PC-To-Phone And Web Callback to Customer Care Offering

InstantService says it can now deliver a powerful communications suite to businesses enabling any Internet consumer to talk live with phone …

Beyond Basic Customer Service

Does your customer support policy emphasize "answers" or "solutions?" Evaluate whether your e-business satisifies customers on a technical …

Avaya In Reseller Agreement With Computer Instruments

Avaya says the agreement allows them to deliver a new e-commerce solution for small to mid-size customer contact centers.

WebDialogs, IRT Team On Call Center Online Communication

WebDialogs says the partnership will allow IRT clients to combine voice with data collaboration.