Call Centers: January 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for January 2001

January 31, 2001

Today's No. 1 e-commerce peeve: why are there so very few telephone numbers on Web sites?

January 31, 2001

According to a survey, 74% of shoppers are very satisfied with recent online purchase experiences, yet order fulfillment and returns remain …

January 25, 2001

The companies say the offering cultivates customer loyalty through all channels of communication.

January 24, 2001

HearMe says this will offer new, efficient and cost-effective channels for increasing communication between customers and service agents.

January 19, 2001

The company says Enterprise Interaction Suite 3.0 will increase customer satisfaction by combining front-end Internet collaboration with …

January 18, 2001

InstantService says it can now deliver a powerful communications suite to businesses enabling any Internet consumer to talk live with phone …

January 11, 2001

Does your customer support policy emphasize "answers" or "solutions?" Evaluate whether your e-business satisifies customers on a technical …

January 10, 2001

Avaya says the agreement allows them to deliver a new e-commerce solution for small to mid-size customer contact centers.

January 9, 2001

WebDialogs says the partnership will allow IRT clients to combine voice with data collaboration.