Call Centers: February 2001

Interaction = Satisfaction

February 21, 2001

Implementing live online chat can increase sales and satisfaction as it positions you ahead of the competition.

Motive, Syntel Team For Online Customer Care Solutions

February 21, 2001

The companies say their partnership will deliver high-performance online services to Fortune 1000 customers.

Oracle Unveils Support.Oracle.com

February 13, 2001

The company says the offering will make it easy to set up and operate a global customer care system.

'Active Sales Assistant' Said To Increase E-Tail Conversion Rate

February 12, 2001

Active Decisions says the solution helps consumers decide what to buy in over 120 product categories.

Pitney Bowes Study: Businesses Can Benefit From Customer-Controlled Communications

February 7, 2001

Giving customers the ability to choose the time, place and channel of contact could help companies developing lasting and profitable customer relationships, according to the study.

#1 Customer Service Issues: Quality Service, Cost Control

February 7, 2001

In a PeopleSupport survey asking the most pressing customer service issues of top customer service managers, operations directors and business development executives, 70% cited either service quality or cost control.

Paladyne, e-commerce support centers Close Merger

February 2, 2001

Paladyne will market its full suite of CRM solutions under the "ecom" brand.