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Call Centers: May 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2001

Interactive Services

Provided they are correctly handled, online communities can draw customers, enhance a site's profits and drive e-commerce.

Michaels New CFO at CustomerLinx

Assignment is to guide CRM firm through future growth.

Sitara Networks To Set Up Regional Service Support Center

QoS networking products provider appoints customer/technical support veteran to head Singapore-based service center.

It Takes a Community

Compaq adds a community support forum to take advantage of the interactive nature of the Internet.

Stream Promotes Executive

The Canton, Mass., provider of call center outsourcing services, elevates a member of its management team to senior v.p. of North American …

Get Personal With Your Customers

You can increase sales by making it easier for your customers to buy from you, and one of the most effective ways to do this is by …

TeaLeaf Looks into the Future with New CEO

TealLeaf Asks Jeeves for their former executive vice president, Frank Vaculin.

Online Banking Leads to Higher Customer Satisfaction

The more consumers use online banking to handle their banking tasks, the more satisfied they are with their bank, according to a study by …

Building Trust

Good customer service doesn't stop with e-tailers - according to Jupiter Media Metrix building customer confidence is just as important when …

Primus to Acquire AnswerLogic

All-stock deal boosts CRM firm's search and retrieval capabilities in the areas of unstructured data, document-based repositories and …

Brand Web Sites Come Up Short with Many Consumers

The Web sites of consumer packaged goods brands do a good job of providing contact and basic product information, according to a study by …

Brand Web Sites Come Up Short with Many Consumers

The Web sites of consumer packaged goods brands do a good job of providing contact and basic product information, according to a study by …

Brand Web Sites Come Up Short with Many Consumers

The Web sites of consumer packaged goods brands do a good job of providing contact and basic product information, according to a study by …

B2B Firms Failing at Customer Service

Companies in the B2B market are missing basic customer service capabilities that can drastically improve online customer relationships and …

StorageApps Opens Global Customer Center

StorageApps Inc. this week announced the formal opening of its Global Customer Center where customers, prospects and partners participate in …

PEC to Develop PKI Solutions for SSA

Company will also help SSA to devise a customer service strategy to support PKI by defining and documenting customer service requirements.

Wells Fargo EFS Launches Online Billing Service for Customers

Wells Fargo, a provider of banking, insurance, investments, mortgage and consumer finance services, has released a new Electronic Bill …

Survey: Personalization Crucial to Scoring New Customers, Data

Web surfers are more likely to give up information and buy from sites that offer customized user experiences, according to the findings.

Norton Company Offers Distributors Wireless Access to Customer Service and Order Entry

Leading abrasives manufacturer launches wireless Web site to allow distributors to access company information from anywhere in the world.

Have You Hugged a Customer Today?

With simple expressions of appreciation, you can convert a one-time customer to a long-term loyal shopper.