Call Centers: May 2001
Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2001
Interactive Services
May 31, 2001Provided they are correctly handled, online communities can draw customers, enhance a site's profits and drive e-commerce.
Michaels New CFO at CustomerLinx
May 31, 2001Assignment is to guide CRM firm through future growth.
Sitara Networks To Set Up Regional Service Support Center
May 30, 2001QoS networking products provider appoints customer/technical support veteran to head Singapore-based service center.
It Takes a Community
May 29, 2001Compaq adds a community support forum to take advantage of the interactive nature of the Internet.
Stream Promotes Executive
May 29, 2001The Canton, Mass., provider of call center outsourcing services, elevates a member of its management team to senior v.p. of North American …
Get Personal With Your Customers
May 25, 2001You can increase sales by making it easier for your customers to buy from you, and one of the most effective ways to do this is by …
TeaLeaf Looks into the Future with New CEO
May 24, 2001TealLeaf Asks Jeeves for their former executive vice president, Frank Vaculin.
Online Banking Leads to Higher Customer Satisfaction
May 22, 2001The more consumers use online banking to handle their banking tasks, the more satisfied they are with their bank, according to a study by …
Building Trust
May 22, 2001Good customer service doesn't stop with e-tailers - according to Jupiter Media Metrix building customer confidence is just as important when …
Primus to Acquire AnswerLogic
May 21, 2001All-stock deal boosts CRM firm's search and retrieval capabilities in the areas of unstructured data, document-based repositories and …
Brand Web Sites Come Up Short with Many Consumers
May 21, 2001The Web sites of consumer packaged goods brands do a good job of providing contact and basic product information, according to a study by …
Brand Web Sites Come Up Short with Many Consumers
May 21, 2001The Web sites of consumer packaged goods brands do a good job of providing contact and basic product information, according to a study by …
Brand Web Sites Come Up Short with Many Consumers
May 21, 2001The Web sites of consumer packaged goods brands do a good job of providing contact and basic product information, according to a study by …
B2B Firms Failing at Customer Service
May 18, 2001Companies in the B2B market are missing basic customer service capabilities that can drastically improve online customer relationships and …
StorageApps Opens Global Customer Center
May 17, 2001StorageApps Inc. this week announced the formal opening of its Global Customer Center where customers, prospects and partners participate in …
PEC to Develop PKI Solutions for SSA
May 15, 2001Company will also help SSA to devise a customer service strategy to support PKI by defining and documenting customer service requirements.
Wells Fargo EFS Launches Online Billing Service for Customers
May 14, 2001Wells Fargo, a provider of banking, insurance, investments, mortgage and consumer finance services, has released a new Electronic Bill …
Survey: Personalization Crucial to Scoring New Customers, Data
May 14, 2001Web surfers are more likely to give up information and buy from sites that offer customized user experiences, according to the findings.
Norton Company Offers Distributors Wireless Access to Customer Service and Order Entry
May 11, 2001Leading abrasives manufacturer launches wireless Web site to allow distributors to access company information from anywhere in the world.
Have You Hugged a Customer Today?
May 11, 2001With simple expressions of appreciation, you can convert a one-time customer to a long-term loyal shopper.