Call Centers: May 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2001

Provided they are correctly handled, online communities can draw customers, enhance a site's profits and drive e-commerce.

Assignment is to guide CRM firm through future growth.

QoS networking products provider appoints customer/technical support veteran to head Singapore-based service center.

Compaq adds a community support forum to take advantage of the interactive nature of the Internet.

The Canton, Mass., provider of call center outsourcing services, elevates a member of its management team to senior v.p. of North American …

You can increase sales by making it easier for your customers to buy from you, and one of the most effective ways to do this is by …

TealLeaf Asks Jeeves for their former executive vice president, Frank Vaculin.

The more consumers use online banking to handle their banking tasks, the more satisfied they are with their bank, according to a study by …

Good customer service doesn't stop with e-tailers - according to Jupiter Media Metrix building customer confidence is just as important when …

All-stock deal boosts CRM firm's search and retrieval capabilities in the areas of unstructured data, document-based repositories and …

The Web sites of consumer packaged goods brands do a good job of providing contact and basic product information, according to a study by …

The Web sites of consumer packaged goods brands do a good job of providing contact and basic product information, according to a study by …

The Web sites of consumer packaged goods brands do a good job of providing contact and basic product information, according to a study by …

Companies in the B2B market are missing basic customer service capabilities that can drastically improve online customer relationships and …

StorageApps Inc. this week announced the formal opening of its Global Customer Center where customers, prospects and partners participate in …

Company will also help SSA to devise a customer service strategy to support PKI by defining and documenting customer service requirements.

Wells Fargo, a provider of banking, insurance, investments, mortgage and consumer finance services, has released a new Electronic Bill …

Web surfers are more likely to give up information and buy from sites that offer customized user experiences, according to the findings.

Leading abrasives manufacturer launches wireless Web site to allow distributors to access company information from anywhere in the world.

With simple expressions of appreciation, you can convert a one-time customer to a long-term loyal shopper.