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Call Centers: June 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for June 2001

Homesteader's Feedback Keeps Site Nearly Free

Menlo Park-based free Web page host settles on low prices after members respond to CEO's letter notifying customers the company would begin …

IBM Sides with Sideware

The two companies collaborate on an easily deployed and scalable CRM solution designed to assist companies of all sizes and government …

The Return of Snail Mail

Direct mail has been determined to be the most effective method for reaching customers, according to a collaborative survey released by …

LivePerson Expands Real-Time CRM

The online communications enabler has released LivePerson Exchange — a suite of four major customer relationship management (CRM) …

InstantService Recognized

The live chat ASP gets a "Product of the Year 2000" award from Customer Inter@ction SolutionsTM magazine.

Magazine Celebrates 20th Year, First Conference

Customer Inter@ction Solutions Magazine will launch their first annual Customer Inter@ction SolutionsTM (CIS) Conference and Expo in …

SmartDeliverySM Alerts Travelocity Members

Electronic messaging service from Centerpost delivers critical travel information via wireless devices to Travelocity's registered members.

Q&A with Ian Tavener

Xchange's Vice President, Asia Pacific, shares some insight with internet.com.

Turning Problems into Profits

Here are four simple techniques to ensure that customer complaints are satisfied and not exacerbated.

Call Center Magazine Editors Choose Sideware

Sideware's Enterprise Interaction Suite (EIS) 4.0 receives the Editor's Choice award in the June issue and was recognized for its ability to …

Customer-Compatible

Many factors come into play when gauging the staying power of an e-tailing venture - though not usually given its due, usability plays a …

Sitel Corp. Appoints New Director

Former chairman, CEO of The Rouse Company joins provider of multi-channel contact centers.

Viewgate Rounds Out Its Executive Management Team

Executives from Osicom and Micromuse bring expertise to Viewgate's sales and marketing initiatives.

Excessive Charges

A new study by Jupiter Media Metrix claims online retailers are putting off consumers with exorbitant shipping and handling charges.

Privacy Remains a Concern for Online Consumers

Even among experienced Web users, sites that ask for personal information are likely to be abandoned, according to research by SRI.

Executive Appointments at LivePerson

Ron Karidi is vice president of "business insight" and Michael Johnson is VP of sales with a focus on customer acquisition and retention.

Mitel Allies with HP

Mitel Networks has signed a technology and marketing Memorandum of Understanding with Hewlett Packard (HP), the two companies thereby …

ResponseLogic Appoints CTO

The software firm has tapped John Ching to define the strategic direction of its technology, products and services.

e-point for the Banking Industry

The eCRM solution from Point Information Systems, Inc. is adapted to serve the financial sector, enabling banks to identify sales …

Phonetic Systems Adds V.P.s

The Burlington, Mass., provider of voice-enabled technology names executives to oversee sales and corporate development.