Call Centers: June 2001
Homesteader's Feedback Keeps Site Nearly Free
June 29, 2001Menlo Park-based free Web page host settles on low prices after members respond to CEO's letter notifying customers the company would begin charging for some of its services.
IBM Sides with Sideware
June 29, 2001The two companies collaborate on an easily deployed and scalable CRM solution designed to assist companies of all sizes and government agencies.
The Return of Snail Mail
June 28, 2001Direct mail has been determined to be the most effective method for reaching customers, according to a collaborative survey released by Pitney Bowes and management consulting firm Peppers and Rogers Group.
LivePerson Expands Real-Time CRM
June 28, 2001The online communications enabler has released LivePerson Exchange — a suite of four major customer relationship management (CRM) components that build upon LivePerson Corporate.
InstantService Recognized
June 26, 2001The live chat ASP gets a "Product of the Year 2000" award from Customer Inter@ction SolutionsTM magazine.
Magazine Celebrates 20th Year, First Conference
June 25, 2001Customer Inter@ction Solutions Magazine will launch their first annual Customer Inter@ction SolutionsTM (CIS) Conference and Expo in Atlanta, coinciding with the magazine's 20th anniversary.
SmartDeliverySM Alerts Travelocity Members
June 22, 2001Electronic messaging service from Centerpost delivers critical travel information via wireless devices to Travelocity's registered members.
Q&A with Ian Tavener
June 22, 2001Xchange's Vice President, Asia Pacific, shares some insight with internet.com.
Turning Problems into Profits
June 22, 2001Here are four simple techniques to ensure that customer complaints are satisfied and not exacerbated.
Call Center Magazine Editors Choose Sideware
June 21, 2001Sideware's Enterprise Interaction Suite (EIS) 4.0 receives the Editor's Choice award in the June issue and was recognized for its ability to route calls and online queries into a unified system, allowing customers to access a Web-based knowledge bank.
Customer-Compatible
June 21, 2001Many factors come into play when gauging the staying power of an e-tailing venture - though not usually given its due, usability plays a significant role.
Sitel Corp. Appoints New Director
June 18, 2001Former chairman, CEO of The Rouse Company joins provider of multi-channel contact centers.
Viewgate Rounds Out Its Executive Management Team
June 18, 2001Executives from Osicom and Micromuse bring expertise to Viewgate's sales and marketing initiatives.
Excessive Charges
June 15, 2001A new study by Jupiter Media Metrix claims online retailers are putting off consumers with exorbitant shipping and handling charges.
Privacy Remains a Concern for Online Consumers
June 15, 2001Even among experienced Web users, sites that ask for personal information are likely to be abandoned, according to research by SRI.
Executive Appointments at LivePerson
June 14, 2001Ron Karidi is vice president of "business insight" and Michael Johnson is VP of sales with a focus on customer acquisition and retention.
Mitel Allies with HP
June 14, 2001Mitel Networks has signed a technology and marketing Memorandum of Understanding with Hewlett Packard (HP), the two companies thereby forming a strategic alliance in the IP telephony market aimed at delivering customer-focused, converged communications solutions.
ResponseLogic Appoints CTO
June 12, 2001The software firm has tapped John Ching to define the strategic direction of its technology, products and services.
e-point for the Banking Industry
June 8, 2001The eCRM solution from Point Information Systems, Inc. is adapted to serve the financial sector, enabling banks to identify sales opportunities and limit customer attrition.
Phonetic Systems Adds V.P.s
June 8, 2001The Burlington, Mass., provider of voice-enabled technology names executives to oversee sales and corporate development.
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