Call Centers: September 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for September 2001

San Francisco-based company releases v 5.0 of its Relationship Modeling Engine (RME) to help automate high volumes of inquiries through …

Firms provide first speech-enabled time and attendance tracking system.

The new money comes on the heels of recently announced agreements with United Airlines and Travelocity.com to provide both the airline …

Datapro Computer Systems to provide localization, consulting, implementation, support services for eGain eService Enterprise (E3) Web-based …

Customer service representatives, who are often on the receiving end of consumer dissatisfaction, now get the respect they deserve. …

Montana-based CRM solutions provider RightNow Technologies has released version 5.0 of its flagship application, Web eService Center. The …

The question and answer search engine looks to expand its horizons with the launch of its new combo ASP and CRM tool.

The San Francisco-based developer of intelligent communication technologies will present an online seminar entitled, "Taking CRM to the Next …

Oracles partners with Wells Fargo to enhance procurement solution, while E-Business Suite lands Asian customer.

Advanced Web interactive technology bridges gap between online customers and offline sales support.

Gordon Heinrich takes on the world of natural language customer self-service as VP of Worldwide Services.

To the consternation of marketers everywhere, consumers are demanding that we satisfy them. Something very scary is afoot. Customers …

Most of us need customer service at some time or another. Online, where the customer is alone, good service is vital; and good online …

New customer service portal offers customers an insider's look at outsourced operations.

Banks offering online services report that only 5 to 10 percent of their customer base use such services, eMarketer found. This means that, …

Visual IP InSight provides for enhanced customer care and network management.

Web-based support solution provider ServiceWare Technologies, Inc. named Kent Heyman as CEO and president, replacing Mark Tapling, who …

To avoid giving subscribers the cold shoulder, the Alaskan telco uses Edify Corporation's virtual Customer Service Representative technology …

Maytag's long-honed reputation for dependability was at stake when customers were waiting days for responses to even the simplest e-mails. …