Sign in   |   Register

Call Centers: September 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for September 2001

Banter Updates Its Natural Language For Apps

September 28, 2001

San Francisco-based company releases v 5.0 of its Relationship Modeling Engine (RME) to help automate high volumes of inquiries through e-mail, chat and Web-based self-service.

Audiopoint Partners With NetBase

September 27, 2001

Firms provide first speech-enabled time and attendance tracking system.

Centerpost Snags $12.5 for Messaging Services

September 27, 2001

The new money comes on the heels of recently announced agreements with United Airlines and Travelocity.com to provide both the airline and online travel industries with the Centerpost's travel alert service.

eGain Appoints Thai Distributor

September 27, 2001

Datapro Computer Systems to provide localization, consulting, implementation, support services for eGain eService Enterprise (E3) Web-based solutions.

A Week of Recognition

September 26, 2001

Customer service representatives, who are often on the receiving end of consumer dissatisfaction, now get the respect they deserve. The first week of October signifies National Customer Service Week -- a time devoted to recognizing the importance of customer service professionals.

Self-Help Upgrade Released

September 24, 2001

Montana-based CRM solutions provider RightNow Technologies has released version 5.0 of its flagship application, Web eService Center. The self-service solution enables customers to draw upon the information of an integrated single knowledge base from any communication channel.

Jeeves Solutions Unveils JeevesOne

September 24, 2001

The question and answer search engine looks to expand its horizons with the launch of its new combo ASP and CRM tool.

Banter Hosts Webinar

September 20, 2001

The San Francisco-based developer of intelligent communication technologies will present an online seminar entitled, "Taking CRM to the Next Level: Making Automation Work" on Tuesday, Sept. 25, 2001.

Oracle Wins Wells Fargo, Asian Supplies Firm

September 20, 2001

Oracles partners with Wells Fargo to enhance procurement solution, while E-Business Suite lands Asian customer.

Akamai Selects Callbutton to Increase Sales

September 19, 2001

Advanced Web interactive technology bridges gap between online customers and offline sales support.

Former Inktomi Exec Joins Native Minds

September 17, 2001

Gordon Heinrich takes on the world of natural language customer self-service as VP of Worldwide Services.

The Fear of Satisfying Customers

September 17, 2001

To the consternation of marketers everywhere, consumers are demanding that we satisfy them. Something very scary is afoot. Customers actually seem to care about satisfaction!

The Elements of Good Online Customer Service

September 14, 2001

Most of us need customer service at some time or another. Online, where the customer is alone, good service is vital; and good online customer service is possible. You just have to want to give it.

Surebridge Introduces Clientbridge

September 13, 2001

New customer service portal offers customers an insider's look at outsourced operations.

Online Banking Continues to Disappoint

September 10, 2001

Banks offering online services report that only 5 to 10 percent of their customer base use such services, eMarketer found. This means that, for many financial institutions, online banking has not lived up to its promise.

BellSouth Selects Visual Networks

September 6, 2001

Visual IP InSight provides for enhanced customer care and network management.

ServiceWare Appoints New Chief

September 6, 2001

Web-based support solution provider ServiceWare Technologies, Inc. named Kent Heyman as CEO and president, replacing Mark Tapling, who resigned from the company to pursue other interests.

Alaska Communications Systems Deploys Virtual Reps

September 5, 2001

To avoid giving subscribers the cold shoulder, the Alaskan telco uses Edify Corporation's virtual Customer Service Representative technology to manage its support services more efficiently.

Unlike Repairman, Maytag Web Customers No Longer Lonely

September 4, 2001

Maytag's long-honed reputation for dependability was at stake when customers were waiting days for responses to even the simplest e-mails. So it turned to Kana Communications to repair its e-mail response system.