Call Centers: October 2001
Call Center, Customer Service, and Social CRM software and solutions. - Archive for October 2001
A Quick Start to Self Help
October 31, 2001Banter's QuickStart program was designed to install Banter Self Help in less than 15 days, enabling an automatic reply function on Web sites.
Leverance Makes a LEAP
October 30, 2001The natural language processing provider unveiled its new Language Enabling Application Platform (LEAP) a customizable …
iPhrase Talks Up LexisNexis Deal
October 29, 2001The Cambridge, Mass., maker of of software allowing users to pose questions in plain English, expands its relationship with the Dayton, …
Avaya-Accenture Alliance
October 25, 2001Corporate networking provider, consulting services firm join forces to deliver CRM solution designed to help enterprises increase …
BeVocal Makes Noise At BellSouth
October 16, 2001Partnership will let you pick up a phone, say the name of the person, business or information service you want to reach, and be …
360� in Vegas
October 16, 2001Customer 360° Conference & Expo Fall 2001 is scheduled for November 12-15, 2001 in Las Vegas, Nevada and was developed to deliver …
Astea Brings Remote Access to Comm-Tract
October 15, 2001AllianceEnterprise Suite will integrate and automate sales force automation, project management, customer service, field service and depot …
eStara Buys ITXC's Push-to-Talk Service
October 12, 2001The Push to Talk software, which is used mostly in e-mail and Web marketing campaigns, allows marketers to add a digital button or text link …
New Multi-Channel Offering from Avaya
October 4, 2001The Avaya Interaction Center, powered by the Avaya Interaction Engine, is a flexible software solution that enables enterprises to deliver …
Improved Response from Economist.com
October 3, 2001Using KANA Response's automated solution, the Economist.com employs one customer service representative to respond to all customer comments, …
Figuring Out the Customer-Support Dilemma
October 1, 2001Every company understands the competitive value of superior customer service, but many underestimate the level of effort and resources …
Online Brokers Finding It Hard to Hold Customers
October 1, 2001Two studies, including one from Cambridge, Mass.-based Forrester, say the online trading industry is losing investors faster than it can …
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