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Call Centers: October 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for October 2001

A Quick Start to Self Help

Banter's QuickStart program was designed to install Banter Self Help in less than 15 days, enabling an automatic reply function on Web sites.

Leverance Makes a LEAP

The natural language processing provider unveiled its new Language Enabling Application Platform (LEAP) — a customizable …

iPhrase Talks Up LexisNexis Deal

The Cambridge, Mass., maker of of software allowing users to pose questions in plain English, expands its relationship with the Dayton, …

Avaya-Accenture Alliance

Corporate networking provider, consulting services firm join forces to deliver CRM solution designed to help enterprises increase …

BeVocal Makes Noise At BellSouth

Partnership will let you pick up a phone, say the name of the person, business or information service you want to reach, and be …

360� in Vegas

Customer 360° Conference & Expo Fall 2001 is scheduled for November 12-15, 2001 in Las Vegas, Nevada and was developed to deliver …

Astea Brings Remote Access to Comm-Tract

AllianceEnterprise Suite will integrate and automate sales force automation, project management, customer service, field service and depot …

eStara Buys ITXC's Push-to-Talk Service

The Push to Talk software, which is used mostly in e-mail and Web marketing campaigns, allows marketers to add a digital button or text link …

New Multi-Channel Offering from Avaya

The Avaya Interaction Center, powered by the Avaya Interaction Engine, is a flexible software solution that enables enterprises to deliver …

Improved Response from Economist.com

Using KANA Response's automated solution, the Economist.com employs one customer service representative to respond to all customer comments, …

Figuring Out the Customer-Support Dilemma

Every company understands the competitive value of superior customer service, but many underestimate the level of effort and resources …

Online Brokers Finding It Hard to Hold Customers

Two studies, including one from Cambridge, Mass.-based Forrester, say the online trading industry is losing investors faster than it can …