Call Centers: October 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for October 2001

Banter's QuickStart program was designed to install Banter Self Help in less than 15 days, enabling an automatic reply function on Web sites.

The natural language processing provider unveiled its new Language Enabling Application Platform (LEAP) — a customizable …

The Cambridge, Mass., maker of of software allowing users to pose questions in plain English, expands its relationship with the Dayton, …

Corporate networking provider, consulting services firm join forces to deliver CRM solution designed to help enterprises increase …

Partnership will let you pick up a phone, say the name of the person, business or information service you want to reach, and be …

Customer 360° Conference & Expo Fall 2001 is scheduled for November 12-15, 2001 in Las Vegas, Nevada and was developed to deliver …

AllianceEnterprise Suite will integrate and automate sales force automation, project management, customer service, field service and depot …

The Push to Talk software, which is used mostly in e-mail and Web marketing campaigns, allows marketers to add a digital button or text link …

The Avaya Interaction Center, powered by the Avaya Interaction Engine, is a flexible software solution that enables enterprises to deliver …

Using KANA Response's automated solution, the Economist.com employs one customer service representative to respond to all customer comments, …

Every company understands the competitive value of superior customer service, but many underestimate the level of effort and resources …

Two studies, including one from Cambridge, Mass.-based Forrester, say the online trading industry is losing investors faster than it can …