Call Center, Customer Service, and Social CRM software and solutions. - Archive for December 2001

Witness Announces its "Customer Advisory Committee"

The global customer relationship solution provider has announced the new members of its "Customer Advisory Committee" for 2001-2002, …

A Way to Ease the 'Return' Problem

UPS, matching a similar service from FedEx, unveils technology that lets merchants send an e-mail shipping label directly to customers who …

More Banks Offering Online Services to Customers

Community banks continue to invest in technological tools and applications that provide value to customers and increase operational …

vReps Raise Their IQ

New NativeMinds Inc. technology will allow virtual reps to interpret and respond accurately to context-sensitive questions.

Korean Tourism Body To Launch Voice-Enabled Info System Next Month

Korea's National Tourism Organization to deploy SpeechWorks natural language speech solution to enable easy retrieval of information such as …

Barber Joins AMC Technology

Industry veteran to lead company in development of new products for multi-channel contact centers.

Siebel Selects Support.com Solution

The Resolution Suite software platform will enable Siebel to automate support operations and streamline systems management.

One Moment, Please

noHold's Instant Support can present a viable 24/7 alternative to heavily staffed call centers. The product allows customers to …

Adding Animated Agents

Technology from Headpedal provides the "face" for face-to-face customer relationships while reducing support costs and improving …

ISPs Barely Passing Customer Service Tests

A survey by the National Regulatory Research Institute and BIGresearch of more than 14,000 Internet users found that almost half have …

Don't You Trust Me?

Would you buy a used car from this site? All the great marketing in the world won't succeed in getting consumers to buy from your site if …

Support.com Joins BroadJump on Broadband Support Package

Two software makers pool their resources and anticipate good times ahead for broadband providers and come up with a new self-service and …

Case Study: Customer Service 'Employees' Who Never Need A Break

A company that provides insurance services to corporations and Web portals finds a high-tech, low-cost way to deliver that "human" touch via …

Privacy Notices Miss Mark With Consumers

New Harris poll shows Americans value Web privacy policies but find notices too long and complicated.

FYE to IM Customers

The mall-based specialty-music retailer increases its presence in cyberspace to sell its wares via Windows Messenger/MSN Messenger