Call Centers: December 2001
Call Center, Customer Service, and Social CRM software and solutions. - Archive for December 2001
Witness Announces its "Customer Advisory Committee"
December 31, 2001The global customer relationship solution provider has announced the new members of its "Customer Advisory Committee" for 2001-2002, …
A Way to Ease the 'Return' Problem
December 26, 2001UPS, matching a similar service from FedEx, unveils technology that lets merchants send an e-mail shipping label directly to customers who …
More Banks Offering Online Services to Customers
December 21, 2001Community banks continue to invest in technological tools and applications that provide value to customers and increase operational …
vReps Raise Their IQ
December 18, 2001New NativeMinds Inc. technology will allow virtual reps to interpret and respond accurately to context-sensitive questions.
Korean Tourism Body To Launch Voice-Enabled Info System Next Month
December 18, 2001Korea's National Tourism Organization to deploy SpeechWorks natural language speech solution to enable easy retrieval of information such as …
Barber Joins AMC Technology
December 14, 2001Industry veteran to lead company in development of new products for multi-channel contact centers.
Siebel Selects Support.com Solution
December 11, 2001The Resolution Suite software platform will enable Siebel to automate support operations and streamline systems management.
One Moment, Please
December 10, 2001noHold's Instant Support can present a viable 24/7 alternative to heavily staffed call centers. The product allows customers to …
Adding Animated Agents
December 6, 2001Technology from Headpedal provides the "face" for face-to-face customer relationships while reducing support costs and improving …
ISPs Barely Passing Customer Service Tests
December 6, 2001A survey by the National Regulatory Research Institute and BIGresearch of more than 14,000 Internet users found that almost half have …
Don't You Trust Me?
December 5, 2001Would you buy a used car from this site? All the great marketing in the world won't succeed in getting consumers to buy from your site if …
Support.com Joins BroadJump on Broadband Support Package
December 5, 2001Two software makers pool their resources and anticipate good times ahead for broadband providers and come up with a new self-service and …
Case Study: Customer Service 'Employees' Who Never Need A Break
December 4, 2001A company that provides insurance services to corporations and Web portals finds a high-tech, low-cost way to deliver that "human" touch via …
Privacy Notices Miss Mark With Consumers
December 3, 2001New Harris poll shows Americans value Web privacy policies but find notices too long and complicated.
FYE to IM Customers
December 3, 2001The mall-based specialty-music retailer increases its presence in cyberspace to sell its wares via Windows Messenger/MSN Messenger