Call Centers: January 2002

Call Center, Customer Service, and Social CRM software and solutions. - Archive for January 2002

Online service and support structures are apparently still taking a backseat as companies struggle to come to terms with the Web.

Most companies with online presences perform dismally when it comes to dealing with customer inquiries. But it doesn't have to be that way.

High profile efforts -- involving Britney Spears and the Super Bowl on one hand, and a 78-country advertising campaign on another -- aim to …

If online marketing efforts aren't having the desired effect then chances are you've bored or upset your potential customers.

Customer Inter@ction SolutionsTM magazine chooses the best-in-class apps that receive 2001 Product of the Year awards.

Wireless carrier aims to save more than $1 billion over an 8-year period in strategic alliance with IBM and TeleTech.

The Littleton, Mass., developer of search technology for e-commerce sites, signs a customer deal with the Hingham, Mass., clothing retailer …

When your business phone rings, you answer it. So why are all those emails from customers sitting unanswered?

Solutions from i2 Technologies help the North American footwear retailer manage inventory and quickly adapt to changing customer demand.

You start a new job and, much to your horror, discover that the company doesn't analyze its Web site log files. It's time for you to change …

The San Francisco natural language automation technology provider secures a $20 million round of funding led by Mayfield of Menlo Park, …

BellSouth signs Support.com to provide the Fortune 100 telecom's 620,500 DSL customers with online self-help via a dedicated Web site.

Customer service shows much-needed improvement online, and Canadians turn to the Web in better-than-expected numbers during the holiday …

The question-answer search engine is on a buying binge as the company acquires Steve Douty's CRM startup for its Jeeves Solutions …

The product, launched with help from Ernst & Young, creates a financial product that offers financial forecasting tools and lets customers …

The contact center solutions developer and the customer relationship management solutions provider have joined together to market their …

Customer Inter@ction SolutionsTM magazine chooses E.piphany, Inc.'s E.5 CRM system as 2001 Product of the Year.

The natural language processing technology provider licenses Newfound Communications' advanced grammar management technology.

Companies to offer wireless solutions to seven million student-loan borrowers.

Contact center and customer support solutions from Eyretel enabled Tinker Federal Credit Union to achieve dramatic increases in member …