Call Centers: January 2002
Not Enough e-Businesses are Customer-Orientated
January 31, 2002Online service and support structures are apparently still taking a backseat as companies struggle to come to terms with the Web.
Serving Customers Online
January 30, 2002Most companies with online presences perform dismally when it comes to dealing with customer inquiries. But it doesn't have to be that way.
Pepsi and M&M's Launch Web Polls
January 29, 2002High profile efforts -- involving Britney Spears and the Super Bowl on one hand, and a 78-country advertising campaign on another -- aim to foster greater interaction between brands and consumers.
Dealing With Over-Saturated Consumers
January 25, 2002If online marketing efforts aren't having the desired effect then chances are you've bored or upset your potential customers.
Leading Call Center Mag Names Best 2001 Products
January 22, 2002Customer Inter@ction SolutionsTM magazine chooses the best-in-class apps that receive 2001 Product of the Year awards.
Nextel to Outsource Customer Service
January 18, 2002Wireless carrier aims to save more than $1 billion over an 8-year period in strategic alliance with IBM and TeleTech.
EasyAsk Suits Talbots
January 17, 2002The Littleton, Mass., developer of search technology for e-commerce sites, signs a customer deal with the Hingham, Mass., clothing retailer and catalog company.
Use It or Lose Them
January 17, 2002When your business phone rings, you answer it. So why are all those emails from customers sitting unanswered?
Payless Steps into Improved Service
January 15, 2002Solutions from i2 Technologies help the North American footwear retailer manage inventory and quickly adapt to changing customer demand.
Customer Data? We Don't Have Any Customer Data
January 15, 2002You start a new job and, much to your horror, discover that the company doesn't analyze its Web site log files. It's time for you to change that.
Banter Lands $20M in Funds
January 14, 2002The San Francisco natural language automation technology provider secures a $20 million round of funding led by Mayfield of Menlo Park, Calif., making this the second round of funding the venture capital firm secured for Banter.
BellSouth Turns to Support.com for Customer Support
January 14, 2002BellSouth signs Support.com to provide the Fortune 100 telecom's 620,500 DSL customers with online self-help via a dedicated Web site.
Customer Service Shows Improvement in 2001
January 14, 2002Customer service shows much-needed improvement online, and Canadians turn to the Web in better-than-expected numbers during the holiday season, according to this retailing research review.
Ask Jeeves Wraps Its Arms Around Octopus
January 14, 2002The question-answer search engine is on a buying binge as the company acquires Steve Douty's CRM startup for its Jeeves Solutions division.
E*Trade Launches Advisory Service
January 14, 2002The product, launched with help from Ernst & Young, creates a financial product that offers financial forecasting tools and lets customers talk with a personal planner.
Envision Joins Forces with Edify
January 11, 2002The contact center solutions developer and the customer relationship management solutions provider have joined together to market their services and take advantage sales opportunities.
Leading Call Center Mag Names Best 2001 Product
January 8, 2002Customer Inter@ction SolutionsTM magazine chooses E.piphany, Inc.'s E.5 CRM system as 2001 Product of the Year.
Leverance Adds Parsing, Search to LEAP
January 8, 2002The natural language processing technology provider licenses Newfound Communications' advanced grammar management technology.
InPhonic Dials Deal With Sallie Mae
January 7, 2002Companies to offer wireless solutions to seven million student-loan borrowers.
Improved Customer Care in 9 Months
January 3, 2002Contact center and customer support solutions from Eyretel enabled Tinker Federal Credit Union to achieve dramatic increases in member satisfaction surveys.
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