Call Centers: February 2002
Call Center, Customer Service, and Social CRM software and solutions. - Archive for February 2002
Satisfaction: Guaranteed?
Web Fletcher of Braun Consulting outlines the four steps for moving beyond customer satisfaction to value and profitability.
Pleasing Finicky Consumers Shouldn't Cost an Arm & a Leg
The needs of online consumers can be met without overdue expenditure alleged a recent study.
Dealing with the Unhappy Customer
At some point in time each and every business is faced with the opportunity of dealing with an upset customer. It may not seem like …
LaGarde, LivePerson Give a "Voice" to StoreFronts
Both companies will integrate Web-based instant messaging into a new business messaging e-commerce platform that aims to boost sales for …
TeaLeaf Brews Up IntegriTea
The SAP spin-off launches its first product designed to diagnose and show problems on a customer's Web site from the customer's …
Washington State Automates
Washington-based SafeHarbor Technology Corporation will provide Web-based customer support services to a number of its home state's digital …
More Than Human
Unless your live chat function is monitored 24/7, you'll need some electronic components to satisfy customers around the clock. This product …
Start-Up Aims to Revolutionize Tech Support Call Centers
FEATURE: Using a combination of artificial intelligence and voice recognition technology, TuVox seeks to automate technical support.
Start-Up Aims to Revolutionize Tech Support Call Centers
Using a combination of artificial intelligence and voice recognition technology, TuVox seeks to automate technical support.
Cable & Wireless Taps iSKY
Data-driven customer service firm to identify companies about to lose Internet services.
Comcast Angers Privacy Groups But For What?
UPDATE: Comcast is collecting information on its customer's Web browsing activities but the information would have actually helped its …
Octopus' Luong To Serve Jeeves
Tuoc Luong has the undaunted task of meshing Octopus Software into the question and answer search engine's self-service business software …
Real-Time Chat Gets Java
Online business communication tools from LivePerson get more robust with the introduction of a Java-based version.
Ask Jeeves Behind Drug Company's Search Site
The question and answer search engine to help provide customer answers at sites like Xenical.com and Weightloss.com.
Navigational Systems Defined by Customer Experience
Learn how mirroring the customers' experience in the offline world can improve navigational systems on Web sites.
Calif. Probes Pac Bell DSL Cramming
UPDATE: DSL customers could get major refunds if a state PUC probe finds the company under reported consumer complaints of overcharges.
Stream Plans Fourth Canadian Center
The Canton, Mass., provider of online and off-line help desk services will build a new facility, employing up to 900 people, in London, …
Financial Firms to Web Users: Help Yourself
Seeking competitive advantage, banks, brokerages and mutual funds will triple spending on Web self-service software over the next three …
China's Guangzhou Price Control Bureau Revamps Hotline System
Customers will be pleased with China's Guangzhou Price Control Bureau's new Hotline System because it allows them to retrieve the key …
PLI, IAB Roll Out Latest Online Privacy Ad Campaign
In connection with National Consumer Protection Week, ads focus on cookies, credit cards and consumers.