Call Centers: February 2002

Call Center, Customer Service, and Social CRM software and solutions. - Archive for February 2002

Web Fletcher of Braun Consulting outlines the four steps for moving beyond customer satisfaction to value and profitability.

The needs of online consumers can be met without overdue expenditure alleged a recent study.

At some point in time each and every business is faced with the opportunity of dealing with an upset customer. It may not seem like …

Both companies will integrate Web-based instant messaging into a new business messaging e-commerce platform that aims to boost sales for …

The SAP spin-off launches its first product designed to diagnose and show problems on a customer's Web site from the customer's …

Washington-based SafeHarbor Technology Corporation will provide Web-based customer support services to a number of its home state's digital …

Unless your live chat function is monitored 24/7, you'll need some electronic components to satisfy customers around the clock. This product …

FEATURE: Using a combination of artificial intelligence and voice recognition technology, TuVox seeks to automate technical support.

Using a combination of artificial intelligence and voice recognition technology, TuVox seeks to automate technical support.

Data-driven customer service firm to identify companies about to lose Internet services.

UPDATE: Comcast is collecting information on its customer's Web browsing activities but the information would have actually helped its …

Tuoc Luong has the undaunted task of meshing Octopus Software into the question and answer search engine's self-service business software …

Online business communication tools from LivePerson get more robust with the introduction of a Java-based version.

The question and answer search engine to help provide customer answers at sites like Xenical.com and Weightloss.com.

Learn how mirroring the customers' experience in the offline world can improve navigational systems on Web sites.

UPDATE: DSL customers could get major refunds if a state PUC probe finds the company under reported consumer complaints of overcharges.

The Canton, Mass., provider of online and off-line help desk services will build a new facility, employing up to 900 people, in London, …

Seeking competitive advantage, banks, brokerages and mutual funds will triple spending on Web self-service software over the next three …

Customers will be pleased with China's Guangzhou Price Control Bureau's new Hotline System because it allows them to retrieve the key …

In connection with National Consumer Protection Week, ads focus on cookies, credit cards and consumers.