Call Centers: April 2002
Customer Service Gains a M.O.M's Touch
April 24, 2002LivePerson launches a new product that lets e-tailers sell to customers through IM-type services and marketing/sales tools.
Curing Corporate Schizophrenia, Part 2
April 17, 2002In the first part of this two-part series, we looked at Corporate Schizophrenia -- the bizarre disease that causes companies to spend a fortune trying to engage, attract, and sell prospects, only to take extreme measures to avoid interacting with these same people after they become customers.
Review: Island Data Express Response
April 12, 2002Island Data Express Response is an automated customer service solution that reduces your call center burden and can be used to cross-sell and up-sell, identify your best (and worst) customers, and pinpoint untapped revenue opportunities so you can stay one step ahead of the competition.
Asian Banks Not Giving Enough Attention To Online Customers
April 10, 2002Asian Internet users are banking online in record numbers, but many banks are ignoring their best Internet banking customers, said IDC.
Hello, Anyone Home?
April 4, 2002A new deal between PresenceWorks and AOL will bring presence capabilities to consumer Web sites and business applications alike
The Company Formerly Known as Support.com
April 1, 2002The provider of support infrastructure software has changed its name to SupportSoft, Inc.
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