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Call Centers: May 2002

Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2002

Coremetrics Looks to Add Survey Data

May 21, 2002

The online marketing analytics provider teams with BizRate.com to beef up its data-collection products with customer service and satisfaction information.

Turning Customers Into Disciples

May 14, 2002

Viral marketing isn't just a consumer phenomenon. Your most passionate corporate customers can prove to be your company's infectious advocates.

Case Study: Microsoft/FaceTime

May 13, 2002

FaceTime wanted its Instant Customer suite, which is used for external communications, to go inside the enterprise. So it turned to software giant Microsoft for an Exchange of information

M.O.M's Watching

May 9, 2002

LivePerson launches M.O.M., an ASP-delivered sales and marketing tool that monitors the movement and activities of online shoppers.

Commonwealth Web Site Deploys Real Time Chat

May 6, 2002

Virginia residents can submit questions and get real-time reponses.

Davox Completes Name Change to Concerto

May 3, 2002

The customer interactions management solutions provider begins trading under its new symbol.