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Call Centers: June 2002

Call Center, Customer Service, and Social CRM software and solutions. - Archive for June 2002

eBay Furthers One-on-One Contact

June 7, 2002

The online auctioneer already offers AIM and wireless access to bidding information. Now, eBay is going one step farther in letting its community talk with reps via IM technology.

Case Study: FaceTime/Wachovia

June 3, 2002

Wachovia needed to keep in touch with its customers, and they were demanding IM access. Enter FaceTime and its cross-platform IM Auditor, which also helps the bank with regulatory concerns.