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Call Centers: June 2002

Call Center, Customer Service, and Social CRM software and solutions. - Archive for June 2002

eBay Furthers One-on-One Contact

June 7, 2002

The online auctioneer already offers AIM and wireless access to bidding information. Now, eBay is going one step farther in letting its …

Case Study: FaceTime/Wachovia

June 3, 2002

Wachovia needed to keep in touch with its customers, and they were demanding IM access. Enter FaceTime and its cross-platform IM Auditor, …