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Call Centers: July 2002

Call Center, Customer Service, and Social CRM software and solutions. - Archive for July 2002

LivePerson Snaps up NewChannel Assets

July 10, 2002

Real-time CRM provider and Silicon Alley survivor plucks corporate customer contracts as a rival provider prepares to wind down.

Jabber, Virtual Personalities Team for Customer Service

July 9, 2002

The new partnership will create a knowledge-based system for automated IM response for customer service applications.

Lindows.com Outsourcing its Customer Service

July 8, 2002

RightNow's eService Center to compliment the rapid expansion of the Windows/Linux hybrid operating system.