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Call Centers: January 2003

Call Center, Customer Service, and Social CRM software and solutions. - Archive for January 2003

Customer Service: Admit You Have a Problem

January 29, 2003

How companies resolve (or don't resolve) customer complaints can be a strong indicator of why there are complaints in the first place.

What Happened to Customer Service?

January 15, 2003

Jeremy Lockhorn wants to know: Is it just him, or have most companies totally forgotten the importance of customer service?