Call Center, Customer Service, and Social CRM software and solutions.
Customer Service: Admit You Have a ProblemJanuary 29, 2003
How companies resolve (or don't resolve) customer complaints can be a strong indicator of why there are complaints in the first place.
What Happened to Customer Service?January 15, 2003
Jeremy Lockhorn wants to know: Is it just him, or have most companies totally forgotten the importance of customer service?