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Call Centers: February 2003

Call Center, Customer Service, and Social CRM software and solutions. - Archive for February 2003

Study: Companies Failing at Online Customer Service

February 20, 2003

U.S. companies are failing at online customer service, forcing consumers to bypass email service for the telephone, according to a new study from Jupiter Research.

Case Study: ClientLogic and Logitech

February 12, 2003

Utilizing a powerful established customer care service provider with vast related competencies has proven to be the winning formula for PC accessories manufacturer Logitech.

Cisco Sets Sights on Call Centers

February 11, 2003

The San Jose, Calif., telecom gear maker upgrades call center software to help companies better manage traffic over advanced networks.