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Call Centers: May 2003

Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2003

A Bold Stroke Enhances CRM Through Customer Care Systems Integration

May 21, 2003

Belgacom, one of Belgium's leading ISPs, had serious problems with customer care. Its complex legacy systems had outgrown themselves: operational costs were too high and customer satisfaction was too low. So, it brought an independent consultant on board to implement a unique customer contact system: a combination of Cisco's ICM software and Right NowTechnologies' Service Center. The result: ROI within eight weeks.

LivePerson Reports Strong Growth in Q1

May 2, 2003

The New York-based ASP that offers real-time customer support services announced its revenue increased 38 percent in the first quarter.