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Call Centers: June 2003

Call Center, Customer Service, and Social CRM software and solutions. - Archive for June 2003

E-Bank Customers Less Satisfied

June 24, 2003

Online banks that adopt customer satisfaction strategies are likely to see a return on the investment.

SAP Enhances Customer Services, Integrates Consulting Units

June 11, 2003

The SAP Customer Services Network is designed to improve quality of services worldwide, while the creation of SAP Consulting marks the culmination of a year-long project to build a global consulting organization from units of the former SAP Global Professional Services Organization.