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Call Centers: July 2003

Call Center, Customer Service, and Social CRM software and solutions. - Archive for July 2003

2Wire Touts Customer Service

July 18, 2003

While others outsource, 2Wire expands its help desk, profiting by picking up calls for its partners and gaining feedback to improve its home network gateways.

2Wire Touts Customer Service

July 18, 2003

While others outsource, 2Wire expands its help desk, profiting by picking up calls for its partners and gaining feedback to improve its home network gateways.

The Key to Online Sales: Interaction Is Everything

July 15, 2003

At the mall or on the Web, retail is retail. LiveOffice sets out to help small online shops lock in on potential buyers with instant messaging-based customer-service applications.

Marrying Online Support With Sales

July 10, 2003

As a small business grows, it must often transform its back office system to allow it to focus on its core business placing burdens on the staff and budget. As one California company discovered, Web services architecture allows application service providers to offer a solution in ways that would seem astounding only a short time ago.

SAP, Sharp Go in a Linux, Java Mobile Direction

July 7, 2003

Global deal will be for software, hardware in corporate wireless environments, and based on open-source operating system Linux.