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Call Centers: September 2003

Call Center, Customer Service, and Social CRM software and solutions. - Archive for September 2003

Is the 'Killer App' Killing You?

September 24, 2003

For many companies, not responding to customers' e-mail inquiries can be deadly. So why are so many businesses still ignoring electronic communications?

Salesforce.com Teams to Tie CRM to the Call Center

September 17, 2003

Salesforce.com, Echopass and Genesys Telecommunications Laboratories unite to offer SMBs an online, subscription-based service that combines customer relationship management with telemarketing, telesales, and customer service and support.

Get to Know Your Customers Individually

September 3, 2003

Numbers are great, but real insight can be gained from seemingly nebulous survey data.

LivePerson Goes Platinum

September 2, 2003

The New York-based ASP announces a new version of its online customer interaction service designed to integrate chat, e-mail and knowledgebase tools.