Call Centers: October 2003

For many companies, not responding to customers' e-mail inquiries can be deadly. In part two of our two-part series, we explore ways to narrow the gap between business response and customer expectations as well strategic considerations in reversing the dangerous trend.

Your personal, private information will never be released to a third party for any reason. Unless, of course, it is.

Salesforce.com will bring Metro One's Infone enhanced directory and personal assistant service to salesforce.com subscribers.

Understanding exactly when and where lost opportunities occur will help you properly optimize your site and recapture those customers who strayed away.