Call Centers: December 2003

Call Center, Customer Service, and Social CRM software and solutions. - Archive for December 2003

Sykes: A Solid Support Solution for ISPs

December 3, 2003

With better than a decade of experience in providing outsourced contact center services, Sykes offers companies of all sizes a wide range of …

Novell Strives to Improve Customer Service

December 2, 2003

The network software maker taps a privately held CRM/search specialist for call center and Web site support.