Call Centers: February 2004

Call Center, Customer Service, and Social CRM software and solutions. - Archive for February 2004

Ultimate Software Focuses On Customer Service

February 25, 2004

The Web-based payroll and workforce management provider has debuted a 'Passion for Perfection' initiative.

Perceptions of Trust

February 13, 2004

Research reveals that a distinct gap exists between U.S. businesses and consumers regarding issues of privacy, trust, and how personal data …