Call Centers: February 2010

Call Center, Customer Service, and Social CRM software and solutions. - Archive for February 2010

Virgin Media Collaborates with Zeus

February 26, 2010

The collaboration is aimed at improved Virgin Media's online customer experience.

Virgin HealthMiles Chooses IntelliResponse

February 22, 2010

The company will use the hosted Answer Suite technology across all of its customer service channels.

Noble Systems Introduces TouchStar 6.0 for Call Centers

February 19, 2010

The company has added significant enhancements to the call center software solution.

Duxoft Offers Hosted IP Call Recording

February 11, 2010

The solution provides full call recording functionality without requiring a premise-based system.

Contactology Integrates with Zendesk

February 5, 2010

The integrated solution allows users to manage e-mail subscriptions from within Zendesk.

Hosted Call Center Solution Assists Storage Provider

February 4, 2010

Extra Space Storage has improved its customer service with the help of inContact's hosted call center platform