Call Centers: March 2010
Datatech SmartSoft Launches AccuMail Verify for Call Centers
March 23, 2010The real-time address verification solution is designed to save both time and money.
ConAgra Chooses inContact Call Center Solution
March 19, 2010The company says the hosted call center software has saved ConAgra $1 million.
IBM Plays Customer Service Matchmaker With Call Center Offering
March 18, 2010Big Blue teams up with Assurant Solutions to develop algorithms that pair center service representatives best suited to address specific customers and issues.
Leading European Operator Implements Kofax for Customer Data
March 16, 2010The solution will be used to manage about 3 million customer contracts, account forms and related documents each year.
Jacada Introduces Jacada Insight
March 8, 2010The new strategic analytics and modeling solution is designed for customer contact centers in any industry.
Telephonetics Enhances Offering
March 4, 2010The company has introduced a new solution aimed at preventing callers from having to repeat themselves.
Web-based CRM Helps Software Firm Beef Up Call Center
March 2, 2010Since deploying NetSuite CRM in its call center, Acclivity Software has a much better understanding of its products and customers.
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