Call Centers: April 2010
Aspect 6.6 Offers Improved First Call Resolution
April 30, 2010Aspect Unified IP 6.6 Enhanced, a unified communications and collaboration services platform, includes new security, functionality, and performance features.
Call Center Package for Property Management
April 30, 2010AnswerFirst's new Property Management Basic Answering Service Package is configured to reduce operator talk time.
Tealeaf Offers New Customer Experience Management Software
April 29, 2010The company's CEM software offers an early warning system to identify struggling customers.
Oaisys Offers New Versions of Call Center Software
April 23, 2010The company's 6.1 release of its Talkument and Tracer software solutions offer customers deployment enhancements and improved functionality.
Ringio Enterprise-Class Call Center for SMBs
April 21, 2010Ringio's Rich Calling service offers enterprise-class call center-type technology at a price small businesses can afford.
IBM, Assurant Introduce Real-Time Call Center Analytics Platform
April 12, 2010The IBM Real-Time Analytics Matching Platform (RAMP) matches callers with the best customer service representative in real time.
Angel.com Intros Caller First Business Intelligence Analytics
April 7, 2010The solution is designed to provide insight into how a voice application is being used.
Aspect Assists NV Energy with Call Center Management
April 5, 2010The energy company has deployed Aspect's quality management solutions at two of its contact centers.
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