Call Center, Customer Service, and Social CRM software and solutions. - Archive for April 2010

Aspect 6.6 Offers Improved First Call Resolution

April 30, 2010

Aspect Unified IP 6.6 Enhanced, a unified communications and collaboration services platform, includes new security, functionality, and …

Call Center Package for Property Management

April 30, 2010

AnswerFirst's new Property Management Basic Answering Service Package is configured to reduce operator talk time.

Tealeaf Offers New Customer Experience Management Software

April 29, 2010

The company's CEM software offers an early warning system to identify struggling customers.

Oaisys Offers New Versions of Call Center Software

April 23, 2010

The company's 6.1 release of its Talkument and Tracer software solutions offer customers deployment enhancements and improved functionality.

Ringio Enterprise-Class Call Center for SMBs

April 21, 2010

Ringio's Rich Calling service offers enterprise-class call center-type technology at a price small businesses can afford.

IBM, Assurant Introduce Real-Time Call Center Analytics Platform

April 12, 2010

The IBM Real-Time Analytics Matching Platform (RAMP) matches callers with the best customer service representative in real time.

Angel.com Intros Caller First Business Intelligence Analytics

April 7, 2010

The solution is designed to provide insight into how a voice application is being used.

Aspect Assists NV Energy with Call Center Management

April 5, 2010

The energy company has deployed Aspect's quality management solutions at two of its contact centers.