Call Centers: June 2010
Report Suggests Consumers Prefer Email Contact Over Social Media
June 30, 2010Rhino Marketing says that consumers still check email first and social media sites or search engines second.
VirtuOz Announces Rapid Adapt Virtual Agent Solution
June 25, 2010VirtuOz Rapid Adapt intelligently groups user conversations to determine the true intent of customers.
ICMI Launches Customer Management Operation Standards Program
June 25, 2010The CMOS program provides a results-driven framework for advancing a contact center's overall performance.
Oracle Offers Agile Customer Needs Management
June 23, 2010Oracle's Agile Customer Needs Management platform allows customers to capture product ideas and customer feedback.
Constant Contact Enhances Event Marketing Tool
June 17, 2010The new features enable SMBs to communicate with event invitees and attendees in a trackable manner.
Shadow Lowers Cost of Call Management Software
June 16, 2010he company has reduced the cost of the 5 Channel User License for call management software, Call-Shadow.
TeleTech Deploys New SMB Revenue Generation Tools
June 15, 2010The new offerings in the revenue generation product suite assist with sales coverage and revenue growth for small to mid-size business (SMB) markets.
Hosted Call Center Market Becoming Commoditized
June 10, 2010A recent Frost & Sullivan study suggests hosted call center vendors are looking to push in to the enterprise market.
Marketers Look to Improve Customer Support With Real-Time Chat
June 9, 2010Demandbase Business Identification application combines with LivePerson for detailed information on website visitors, boosting CRM and sales efforts.
The Perks of Call Center Scheduling Software
June 8, 2010Call center scheduling software can help reduce labor efficiencies and operating costs.
Dispelling Cloud-based Call Center Myths
June 3, 2010A recent study from DMG Consulting dispels some of the misconceptions about cloud-based call center applications.
Customer Experience Megatrends
June 2, 2010These eight tips can help reshape your customer experience management practices.
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