Call Centers: June 2010

Call Center, Customer Service, and Social CRM software and solutions. - Archive for June 2010

Report Suggests Consumers Prefer Email Contact Over Social Media

June 30, 2010

Rhino Marketing says that consumers still check email first and social media sites or search engines second.

VirtuOz Announces Rapid Adapt Virtual Agent Solution

June 25, 2010

VirtuOz Rapid Adapt intelligently groups user conversations to determine the true intent of customers.

ICMI Launches Customer Management Operation Standards Program

June 25, 2010

The CMOS program provides a results-driven framework for advancing a contact center's overall performance.

Oracle Offers Agile Customer Needs Management

June 23, 2010

Oracle's Agile Customer Needs Management platform allows customers to capture product ideas and customer feedback.

Constant Contact Enhances Event Marketing Tool

June 17, 2010

The new features enable SMBs to communicate with event invitees and attendees in a trackable manner.

Shadow Lowers Cost of Call Management Software

June 16, 2010

he company has reduced the cost of the 5 Channel User License for call management software, Call-Shadow.

TeleTech Deploys New SMB Revenue Generation Tools

June 15, 2010

The new offerings in the revenue generation product suite assist with sales coverage and revenue growth for small to mid-size business (SMB) …

Hosted Call Center Market Becoming Commoditized

June 10, 2010

A recent Frost & Sullivan study suggests hosted call center vendors are looking to push in to the enterprise market.

Marketers Look to Improve Customer Support With Real-Time Chat

June 9, 2010

Demandbase Business Identification application combines with LivePerson for detailed information on website visitors, boosting CRM and sales …

The Perks of Call Center Scheduling Software

June 8, 2010

Call center scheduling software can help reduce labor efficiencies and operating costs.

Dispelling Cloud-based Call Center Myths

June 3, 2010

A recent study from DMG Consulting dispels some of the misconceptions about cloud-based call center applications.

Customer Experience Megatrends

June 2, 2010

These eight tips can help reshape your customer experience management practices.