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Call Centers: October 2010

Call Center, Customer Service, and Social CRM software and solutions. - Archive for October 2010

The 10 Most Important CRM Reports

CRM expert David Taber reveals which CRM reports provide the most value to businesses and why.

Using Business Intelligence Improves Contact Center Performance

New research by Aberdeen Group identifies best practices for contact center solution usage.

Use Social CRM to Support Your Customer Strategy

DMC Software says that companies should incorporate Social CRM into their customer strategy.

Little Things Reward Customer Relationships

Customer incentives should not be considered an unnecessary expense.

How to Improve Customer Experience on a Tight Budget

Customer experience improvements don't have to be expensive as there are many low-cost initiatives to consider.