Call Centers: November 2010
Call Center, Customer Service, and Social CRM software and solutions. - Archive for November 2010
Salesforce.com Service Cloud 2 Integrates Social Media
November 23, 2010Other features include integration with Salesforce Chatter.
Zendesk Adds Twitter Streams to Help Desk Software
November 22, 2010Zendesk for Twitter lets customer support agents navigate Twitter posts from within the Zendesk interface.
Kenya's Bid For Call Center Capital
November 16, 2010A look at Kenya's first call center that is challenging Asia's long-held dominance of the international call center outsourcing industry.
Call Center Management and Metrics
November 15, 2010Metrics can be used to manage the call center, drive sales and increase customer satisfaction.
Zoho Lets Users Create Cloud Support Portals
November 11, 2010Zoho Support brings help desk to the masses.
Cisco Mines Customer Relations with Social CRM and Analytics
November 3, 2010Cisco is adding social media monitoring and real-time analytics to its customer contact center software.
Pegasystems Collections Solution Leverages BPM, CRM
November 2, 2010The company claims its approach delivers significantly higher collections results.