Call Center, Customer Service, and Social CRM software and solutions.
CRM Invaluable Contact Center ToolDecember 29, 2010
Integrated CRM and Call Center applications facilitate valuable customer overview.
Speech Analytics and Business Intelligence SoftwareDecember 16, 2010
Customer Relationship Metrics is offering its speech analytics software component free to qualified customers.
Ten Ways Social Media is Changing Sales and CRMDecember 15, 2010
Social CRM experts from BatchBlue and JitterJam provide tips on how businesses can monitor and use social media sites to improve customer …
NetSuite Offers Customer Service Cloud OptionsDecember 7, 2010
NetSuite CRM+ provides users with more than just standard customer service functionality.
HyperQuality Announces Updated Contact Center SoftwareDecember 2, 2010
ClearMetrix 2.0 offers root cause analysis, quality assurance process automation and customer intelligence.