Call Centers: December 2010
Call Center, Customer Service, and Social CRM software and solutions. - Archive for December 2010
CRM Invaluable Contact Center Tool
December 29, 2010Integrated CRM and Call Center applications facilitate valuable customer overview.
Speech Analytics and Business Intelligence Software
December 16, 2010Customer Relationship Metrics is offering its speech analytics software component free to qualified customers.
Ten Ways Social Media is Changing Sales and CRM
December 15, 2010Social CRM experts from BatchBlue and JitterJam provide tips on how businesses can monitor and use social media sites to improve customer relationship management and the bottom line.
NetSuite Offers Customer Service Cloud Options
December 7, 2010NetSuite CRM+ provides users with more than just standard customer service functionality.
HyperQuality Announces Updated Contact Center Software
December 2, 2010ClearMetrix 2.0 offers root cause analysis, quality assurance process automation and customer intelligence.
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