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Call Centers: December 2010

Call Center, Customer Service, and Social CRM software and solutions. - Archive for December 2010

CRM Invaluable Contact Center Tool

December 29, 2010

Integrated CRM and Call Center applications facilitate valuable customer overview.

Speech Analytics and Business Intelligence Software

December 16, 2010

Customer Relationship Metrics is offering its speech analytics software component free to qualified customers.

Ten Ways Social Media is Changing Sales and CRM

December 15, 2010

Social CRM experts from BatchBlue and JitterJam provide tips on how businesses can monitor and use social media sites to improve customer relationship management and the bottom line.

NetSuite Offers Customer Service Cloud Options

December 7, 2010

NetSuite CRM+ provides users with more than just standard customer service functionality.

HyperQuality Announces Updated Contact Center Software

December 2, 2010

ClearMetrix 2.0 offers root cause analysis, quality assurance process automation and customer intelligence.