Call Center, Customer Service, and Social CRM software and solutions.
Tips for Using Social Media to Improve Customer ServiceJanuary 31, 2011
It is important to get the entire service mix right.
KnoahSoft Speech Analyzer Boosts Call Center Agent PerformanceJanuary 19, 2011
KnoahSoft has enhanced its Harmony suite with a new speech analytics tool.
Free Speech Analytics Call Center SoftwareJanuary 7, 2011
The Speech BI is offering a free speech analytics software component for qualified candidates.