Call Centers: February 2011

Call Center, Customer Service, and Social CRM software and solutions. - Archive for February 2011

PrairieFyre Software Releases Contact Center for Microsoft Lync

February 24, 2011

Organizations can leverage advanced enterprise voice features of the unified communications (UC) platform.

Ten Things You Can Learn from Your CRM System

February 9, 2011

Business owners and managers reveal what business-critical information they glean from their CRM systems.